Can't use other box's UART with Octopus - GSM-Forum

ecs87 · 02-11-2015, 20:08

Hey, so I'm trying to repair a N915A with the Octopus box software. It works fine with other UART ports such as my z3x box or SPT box, but it won't work with the UART port from my NSPRO box.

Before you start saying "troubleshoot the basics" here is what I've done:
Phone is set in DM+MODEM+ADB mode in *#0808#
Phone is set to PDA/AP in *#7284#
VF Battery terminal is covered
There is a C3300k cable being used
I'm able to send AT and AT+MSLSECUR=1,0 commands over DFS, so I know the UART port works (drivers are loaded successfully) and the cable is right, but Octopus just fails to write the CERT or even recognize the UART interface.

The lights on the box for Rx and Tx aren't even blinking. I think only the Rx blinks, the Tx doesn't blink at all (or vice versa...)

I tried with the another software, and it repairs the IMEI fine without changing anything. So I know the box, cable, and drivers aren't to blame. Is there anything that I can do to resolve this issue or should I just throw the box into the nearest river?

Octopus box · 02-11-2015, 20:19

Hello.

Try to perform "Write cert" operation with test Software version, which we have sent you in PM.

maazi · 02-11-2015, 20:36

Change the model bro same problem I had so I change the model then it works for me.

maazi · 02-11-2015, 20:40

And can I also have a test software please thanks

ecs87 · 02-11-2015, 21:06

I've tried selecting all the N910 series models. None of them work. It's like as if the software isn't even able to send the AT or AT+FACTORST command to the phone...YET I can send AT commands fine using a terminal:

ecs87 · 02-11-2015, 21:30

This makes no sense...if I'm able to talk to it via a terminal the octopus software should definitely work. I'm so mad...(not at the supporters or software but) with these Damn ftdi uart drivers. I'm 99% sure this is the cause of it. The drivers are fine obviously since they work via terminal but they might be conflicting with the octopus software.

Octopus box · 02-11-2015, 21:46

This problem indeed may be caused by drivers conflict. Try to completely uninstall FTDI drivers, then install FTDI drivers 2.08.24. Try to perform operation on another, clean (with only necessary drivers and Software) PC.
Also, upload *.log and *.logx files of "Write Cert" operation, we will also check where can be the problem.

ecs87 · 02-11-2015, 21:47

Already sent you the log via PM. But here it is:

Here's the log:

Log file "C:\Program Files\Octoplus\Octoplus_Samsung\LOG\11-02-2015_14-50-28.log" created (2/11/2015 2:50:36 PM).
ERROR : 2/11/2015 2:50:38 PM > Access violation at address 00944B2C in module 'OctoplusSamsung.exe'. Read of address 00000004
INFO : 2/11/2015 2:50:41 PM > Set up system language English (file: English.ini)
INFO : 2/11/2015 2:50:41 PM > Welcome to Octoplus/Octopus Box Samsung software version 1.8.3
INFO : 2/11/2015 2:50:41 PM > -----------------------------------------------------------------------------------
INFO : 2/11/2015 2:50:41 PM > To connect SM-N910A phone you have to perform the following steps:
INFO : 2/11/2015 2:50:41 PM > 1. Disconnect USB cable from phone.
INFO : 2/11/2015 2:50:41 PM > 2. Go to Menu->Settings->More->About Device.
INFO : 2/11/2015 2:50:41 PM > 3.Tap on "Build number" 7 times to enable developer options.
INFO : 2/11/2015 2:50:41 PM > 4. Go to Menu->Settings->More->Developer options.
INFO : 2/11/2015 2:50:41 PM > 5. Turn on "USB Debugging" option.
INFO : 2/11/2015 2:50:41 PM > 6. Go to dial window.
INFO : 2/11/2015 2:50:41 PM > 7. Enter "*#0808#" number.
INFO : 2/11/2015 2:50:41 PM > 8. Select "DM+Modem+ADB".
INFO : 2/11/2015 2:50:41 PM > 9. Press Home button.
INFO : 2/11/2015 2:50:41 PM > 10. Go to dial window.
INFO : 2/11/2015 2:50:41 PM > 11. Enter "*#9090#" number.
INFO : 2/11/2015 2:50:41 PM > 12. Set "Diag config" to "USB" value.
INFO : 2/11/2015 2:50:41 PM > 13. Restart phone.
INFO : 2/11/2015 2:50:41 PM > 14. Press "Read Info" in software.
INFO : 2/11/2015 2:51:03 PM > -----------------------------------------------------------------------------------
INFO : 2/11/2015 2:51:03 PM > Platform: Samsung Android
INFO : 2/11/2015 2:51:03 PM > Selected port: COM6
INFO : 2/11/2015 2:51:03 PM > Selected model: SM-N910A
INFO : 2/11/2015 2:52:49 PM > Selected file: \\7.93.216.107\Shared\GSM\NEWNoteEdgeCERT26.cert
WARN : 2/11/2015 2:52:54 PM > Perform the following steps:
WARN : 2/11/2015 2:52:54 PM > 1. Connect phone via UART cable to the Box.
WARN : 2/11/2015 2:52:54 PM > 2. Note: phone screen must be active
INFO : 2/11/2015 2:52:54 PM > Connecting to phone, please wait...
ERROR : 2/11/2015 2:54:02 PM > Writing Certificate failed

I'll try those drivers in the link you just supplied and report back!

samgta · 02-11-2015, 21:49

Ecs87, I don't think a lot of people would be able to help you out here.... try asking from dest or hellothere777... this is beyond my small brain.... I think it could be the drivers... recently I have been struggling with them... still with usb redirector... I have issues...

ecs87 · 02-11-2015, 22:02

I didn't think I'd be able to get much help but I figured it'd be worth a shot lol. It's not a HUGE issue, since the software works with all other FTDI UART interfaces, but I was just wondering why NSPRO was the only interface it doesn't work with...?

Octopus box · 02-12-2015, 07:06

Have You teid with the test Sofftware version, that we have sent You to PM (build 2177)?

ecs87 · 02-12-2015, 17:44

I'll try again tomorrow on my G900P with the NSPRO UART interface. The customer couldn't wait so I just used the other softwares.

jusmejose · 02-12-2015, 21:15

I Haven't been here for couple of days and maybe ill be gone for good ... But anyways ... Very easy ... Connect your (z3x or SPT Box) at the same time and use that UART Interface instead Octopus ...

atinder_2006 · 02-12-2015, 21:21

Quote:

Originally Posted by jusmejose

I Haven't been here for couple of days and maybe ill be gone for good ... But anyways ... Very easy ... Connect your (z3x or SPT Box) at the same time and use that UART Interface instead Octopus ...

You always say you'll leave but never do lol jk

jusmejose · 02-12-2015, 21:22

Quote:

Originally Posted by atinder_2006

You always say you'll leave but never do lol jk

This time I might since my father is sick and he might need my help all day ...

02-11-2015, 20:08	#1 (permalink)
ecs87 Banned Join Date: Nov 2013 Location: Chicago, IL Posts: 995 Member: 2076039 Status: Offline Thanks Meter: 648	Can't use other box's UART with Octopus Hey, so I'm trying to repair a N915A with the Octopus box software. It works fine with other UART ports such as my z3x box or SPT box, but it won't work with the UART port from my NSPRO box. Before you start saying "troubleshoot the basics" here is what I've done: Phone is set in DM+MODEM+ADB mode in #0808# Phone is set to PDA/AP in #7284# VF Battery terminal is covered There is a C3300k cable being used I'm able to send AT and AT+MSLSECUR=1,0 commands over DFS, so I know the UART port works (drivers are loaded successfully) and the cable is right, but Octopus just fails to write the CERT or even recognize the UART interface. The lights on the box for Rx and Tx aren't even blinking. I think only the Rx blinks, the Tx doesn't blink at all (or vice versa...) I tried with the another software, and it repairs the IMEI fine without changing anything. So I know the box, cable, and drivers aren't to blame. Is there anything that I can do to resolve this issue or should I just throw the box into the nearest river?

02-11-2015, 20:19	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Hello. Try to perform "Write cert" operation with test Software version, which we have sent you in PM.

02-11-2015, 20:36	#3 (permalink)
maazi No Life Poster Join Date: Jan 2009 Posts: 1,189 Member: 955311 Status: Offline Thanks Meter: 241	Change the model bro same problem I had so I change the model then it works for me.

02-11-2015, 20:40	#4 (permalink)
maazi No Life Poster Join Date: Jan 2009 Posts: 1,189 Member: 955311 Status: Offline Thanks Meter: 241	And can I also have a test software please thanks

02-11-2015, 21:06	#5 (permalink)
ecs87 Banned Join Date: Nov 2013 Location: Chicago, IL Posts: 995 Member: 2076039 Status: Offline Thanks Meter: 648	I've tried selecting all the N910 series models. None of them work. It's like as if the software isn't even able to send the AT or AT+FACTORST command to the phone...YET I can send AT commands fine using a terminal:

02-11-2015, 21:30	#6 (permalink)
ecs87 Banned Join Date: Nov 2013 Location: Chicago, IL Posts: 995 Member: 2076039 Status: Offline Thanks Meter: 648	This makes no sense...if I'm able to talk to it via a terminal the octopus software should definitely work. I'm so mad...(not at the supporters or software but) with these Damn ftdi uart drivers. I'm 99% sure this is the cause of it. The drivers are fine obviously since they work via terminal but they might be conflicting with the octopus software.

02-11-2015, 21:46	#7 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	This problem indeed may be caused by drivers conflict. Try to completely uninstall FTDI drivers, then install FTDI drivers 2.08.24. Try to perform operation on another, clean (with only necessary drivers and Software) PC. Also, upload .log and .logx files of "Write Cert" operation, we will also check where can be the problem.

02-11-2015, 21:49	#9 (permalink)
samgta Banned Join Date: Jan 2015 Location: Inside Samsung Age: 39 Posts: 54 Member: 2326685 Status: Offline Sonork: [email protected] Thanks Meter: 17	Ecs87, I don't think a lot of people would be able to help you out here.... try asking from dest or hellothere777... this is beyond my small brain.... I think it could be the drivers... recently I have been struggling with them... still with usb redirector... I have issues...

02-11-2015, 22:02	#10 (permalink)
ecs87 Banned Join Date: Nov 2013 Location: Chicago, IL Posts: 995 Member: 2076039 Status: Offline Thanks Meter: 648	I didn't think I'd be able to get much help but I figured it'd be worth a shot lol. It's not a HUGE issue, since the software works with all other FTDI UART interfaces, but I was just wondering why NSPRO was the only interface it doesn't work with...?

02-12-2015, 07:06	#11 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Have You teid with the test Sofftware version, that we have sent You to PM (build 2177)?

02-12-2015, 17:44	#12 (permalink)
ecs87 Banned Join Date: Nov 2013 Location: Chicago, IL Posts: 995 Member: 2076039 Status: Offline Thanks Meter: 648	I'll try again tomorrow on my G900P with the NSPRO UART interface. The customer couldn't wait so I just used the other softwares.

02-12-2015, 21:15	#13 (permalink)
jusmejose No Life Poster Join Date: Jul 2009 Location: Los Angeles, CA Posts: 1,923 Member: 1081371 Status: Offline Thanks Meter: 720	I Haven't been here for couple of days and maybe ill be gone for good ... But anyways ... Very easy ... Connect your (z3x or SPT Box) at the same time and use that UART Interface instead Octopus ...