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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 12-10-2014, 17:19   #1 (permalink)
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g850f can't connect to factory unlock [Solved]


hi support,

I have problem in connecting G850F for factory unlock with UART cable..

I have unlocked I9505 with same cable 5 min ago but this one is just not recognized by box.. phone is brand new..

Any advice?

Regards,

Last edited by Octopus box; 12-11-2014 at 14:33.
 
Old 12-10-2014, 17:31   #2 (permalink)
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Hello.

Please block highlighted pin with a tape and try to connect the phone via Samsung Micro UART C3300k/C3303k cable with 523-525kOhm resistor.

 
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Old 12-10-2014, 17:46   #3 (permalink)
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Hello.

Please block highlighted pin with a tape and try to connect the phone via Samsung Micro UART C3300k/C3303k cable with 523-525kOhm resistor.

Managed to get the unlock but still problem..
Phone is still locked and 00000000 code did not pass

here is the log:

Welcome to Octoplus/Octopus Box Samsung software version 1.7.7
-----------------------------------------------------------------------------------
To connect SM-G850F phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
Connecting to server...
Username: xxxxxxxxxx
Authorizing...
Checking balance...
Your balance: 41 credits.
-----------------------------------------------------------------------------------
Connect phone to UART cable, phone must be ON and screen must be
permanently active!
Searching for a phone. Please wait...
Found phone on COM3
Reading info...
Phone model: SM-G850F
Phone IMEI: 35521006149234
MSL address: RF8F9120SC
Requesting MSL code...
Connecting to server
Username: xxxxxxxxxxx
Connect successfully to server.
Checking smart card...
Smart card successfully checked.
Sending device information...
Checking balance...
Your balance: 41 credits.
Checking request..
Sending request...
Order ID: 69317
MSL code has been obtained successfully!
Deactivating MSL...
MSL deactivate successfully
Unlocking phone...
Factory Unlock operation successfully completed!
To unlock please type '00000000' (8 zeros).
Please, restart the phone to apply changes
-----------------------------------------------------------------------------------
Connecting to server...
Username: xxxxxxxxxxxx
Authorizing...
Checking balance...
Your balance: 32 credits.
-----------------------------------------------------------------------------------
Connect phone to UART cable, phone must be ON and screen must be
permanently active!
Searching for a phone. Please wait...
Found phone on COM3
Reading info...
Phone model: SM-G850F
Phone IMEI: 35521006149234
MSL address: RF8F9120SC
Requesting MSL code...
Connecting to server
Username: xxxxxxxxxxx
Connect successfully to server.
Checking smart card...
Smart card successfully checked.
Sending device information...
Checking balance...
Your balance: 32 credits.
Checking request..
Order ID: 69317
MSL code has been obtained successfully!
Deactivating MSL...
MSL deactivate successfully
Unlocking phone...
Factory Unlock operation successfully completed!
To unlock please type '00000000' (8 zeros).
Please, restart the phone to apply changes


I turn off the phone from menu (don't unplug the battery)
Phone request's unlock code..

I enter 00000000 but I get phone unlocked unsucessfully

Any hint?
 
Old 12-10-2014, 18:41   #4 (permalink)
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Quote:
I get phone unlocked unsucessfully
Have the phone accepted the code 00000000? Or what was the message?
 
Old 12-10-2014, 19:10   #5 (permalink)
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Have the phone accepted the code 00000000? Or what was the message?
Not accepting the code..
After inout I get this:

network unlock request unsucessfully
 
Old 12-10-2014, 19:22   #6 (permalink)
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Please upload *.log and *.logx files of "Factory Unlock" operation and post here download link. We will check where can be the problem.
 
Old 12-10-2014, 19:36   #7 (permalink)
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Please upload *.log and *.logx files of "Factory Unlock" operation and post here download link. We will check where can be the problem.
Here are the *.log and *.logx files

log files - Download - 4shared
 
Old 12-11-2014, 12:19   #8 (permalink)
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Here are the *.log and *.logx files

log files - Download - 4shared
any news..I'm struggling with customer to leave the phone
 
Old 12-11-2014, 14:00   #9 (permalink)
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solved it finnaly with the help of support of course

just install the older version of samsung tool 1.7.6

unlock worked like charm

thanks
 
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