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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 11-09-2019, 20:02   #1 (permalink)
Insane Poster
 
Join Date: Apr 2008
Location: Turks & Caicos Islands
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Your IP is in blacklist! [Answered]


Good Day!

Octopus Team your usual support is being requested.

I have an activated Octopus box for LG and I am trying to unlock an LG unit Model LM-X210APM. It says can be unlocked via server. Here is the first LOG.

Welcome to Octoplus/Octopus Box LG Software version 2.9.1
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM32
Selected model: LMX210APM
Reading info...
Model ID: LM-X210APMX210APM20k
IMEI: 355437-10-xxxxxx-x
Android version: 8.1.0
Battery level: 92%
Mode: Normal
Firmware compiled date: Jul 24 2019
Firmware compiled time: 04:00:00
Firmware released date: Oct 4 2019
Firmware released time: 12:24:50
SW Version: MPSS.JO.3.0.c12-00036-8937_GENNS_PACK-1
IMEI: 355437-10-xxxxxx-x
Bluetooth address: AC:F6:F7:102:xx
Wi-Fi MAC address: 64:C2E:72:A6:xx
SPC: 000000
Unlocking...
Initializing ADB...OK
Waiting for phone...OK
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username:
Authorizing...Failed!
Performed by 2.9.1 Software version.

So I decided to buy credit form the site it was paid. Order details, 1450530261.

After that I tried again to do unlocking logging my username and password as registered to GSM Server. here is the LOG after

Checking data...OK
Platform: LG Qualcomm
Selected port: COM32
Selected model: LMX210APM
Reading info...
Model ID: LM-X210APMX210APM20k
IMEI: 355437-10-091850-2
Android version: 8.1.0
Battery level: 94%
Mode: Normal
Firmware compiled date: Jul 24 2019
Firmware compiled time: 04:00:00
Firmware released date: Oct 4 2019
Firmware released time: 12:24:50
SW Version: MPSS.JO.3.0.c12-00036-8937_GENNS_PACK-1
IMEI: 355437-10-091850-2
Bluetooth address: AC:F6:F7:102:7D
Wi-Fi MAC address: 64:C2E:72:A6:89
SPC: 000000
Unlocking...
Initializing ADB...OK
Waiting for phone...OK
Connecting to server...Failed!
Your IP is in black list!
Performed by 2.9.1 Software version.


Checking my balance LOG

Connecting to server ...Failed!
Your IP is in black list!


Fast resolution to this issue is highly appreciated. TIA
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Old 11-11-2019, 07:42   #2 (permalink)
Product Supporter
 
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Join Date: Jan 2019
Location: USA, New York
Posts: 10,160
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Hello.

You have entered Username and/or Password incorrect 5 times, so your IP was put to black list for 30 minutes. Please wait 30 minutes and then enter correct Username and Password again.

Also, please use latest software version: https://octoplusbox.com/en/download/software/
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