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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 09-18-2019, 02:34   #1 (permalink)
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g960u TMB unlock fail. Device not found error. [Answered]


See log for details. Unlock never goes through. after upload mode read and reboot pc searching for signatures takes forever and when its done i get no device found. upon checking device manager it seems that the PC wont detect the phone until after the process fails at which point the phone is instantly detected by the PC. here is the log:


Code:
Welcome to Octoplus Box Samsung software version 2.8.2.3
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-G960U
Operation: Unlock
Searching for a phone. Please wait...
Detected phone model: SM-G960U
Firmware compiled date: Tue Jul 16 21:42:30 KST 2019
PDA version: G960USQS6CSGB
CSC version: G960UOYN6CSGB
SW version: G960USQS6CSGB
Phone SN: R58M145F62T
Android version: 9 (PPR1.180610.011)
Sales code: TMB
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-07-01
Warranty Void: 0
SIM 1 status: absent
Codename: starqltesq
Connecting to modem port...
Found phone on COM6
Reading IMEI...OK
-----------------------------------------------------------------------------------
Connecting to server...OK
Checking smart card...OK
Username: ucell411
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 100 credits.
-----------------------------------------------------------------------------------
Sending device information...OK
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...OK
Rebooting phone
Searching for signatures...OK
Searching for a phone. Please wait...timeout  <-- Doesnt even show up in device manager anymore
Phone not found.
Phone unlocking failed <-- Shows up in device manager now
Performed by 2.8.2.3 Software version.
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Old 09-18-2019, 07:54   #2 (permalink)
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Hello.

Please check that the ADB does not shut down after rebooting the phone.

Also, please try to re-install drivers and post here results.

Last edited by Octopus support; 09-18-2019 at 09:08.
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Old 11-30-2019, 14:00   #3 (permalink)
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Hi buddy even i am getting same error when it goes in signature phone not detect in device manger when its failed then shows in manager did you sort out you problem can you advice me thanks




Platform: Samsung Android
Selected port: COM24
Selected model: SM-G960U
Operation: Unlock
Searching for a phone. Please wait...
Detected phone model: SM-G960U
Firmware compiled date: Tue Mar 26 18:04:23 KST 2019
PDA version: G960USQS4CSC8
CSC version: G960UOYN4CSC8
SW version: G960USQS4CSC8
Build number: 12251884
Phone SN: R28K32S3KPA
Android version: 9 (PPR1.180610.011)
Sales code: TMB
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-04-01
Warranty Void: 0
SIM 1 status: absent
Codename: starqltesq
Connecting to modem port...
Found phone on COM24
Reading IMEI...OK
-----------------------------------------------------------------------------------
Connecting to server...OK
Checking smart card...OK
Username: ssphoneaccessories4
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 80 credits.
-----------------------------------------------------------------------------------
Sending device information...OK
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...OK
Rebooting phone
Searching for signatures...OK
Searching for a phone. Please wait...timeout
Phone not found.
Phone unlocking failed
Performed by 2.8.4.2 Software version.
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Old 12-02-2019, 09:12   #4 (permalink)
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Quote:
Searching for signatures...OK
Searching for a phone. Please wait...timeout
Please check that the ADB does not shut down after rebooting the phone. What devices were appear in Device manager, please, make screenshot and post here?!
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Old 12-02-2019, 11:32   #5 (permalink)
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Hi i tried after reboot phone is adb is on but same
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