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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 09-04-2019, 14:37   #1 (permalink)
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Smile g9650 codes not found [Solved]


Code:
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM98
Selected model: SM-G9650
Operation: Read Codes
Proper android device not found. Make sure that "USB debug" option on 
the device is turned on.
Read codes failed
Performed by 2.8.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM98
Selected model: SM-G9650
Operation: Read Codes
Proper android device not found. Make sure that "USB debug" option on 
the device is turned on.
Read codes failed
Performed by 2.8.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM98
Selected model: SM-G9650
Operation: Read Codes
Proper android device not found. Make sure that "USB debug" option on 
the device is turned on.
Read codes failed
Performed by 2.8.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM98
Selected model: SM-G9650
Operation: Read Codes
Proper android device not found. Make sure that "USB debug" option on 
the device is turned on.
Read codes failed
Performed by 2.8.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM98
Selected model: SM-G9650
Operation: Read Codes
Proper android device not found. Make sure that "USB debug" option on 
the device is turned on.
Read codes failed
Performed by 2.8.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM98
Selected model: SM-G9650
Operation: Read Codes
Detected phone model: SM-G9650
Firmware compiled date: Wed Apr 18 12:02:31 KST 2018
PDA version: G9650ZHU2ARD3
CSC version: G9650OWE2ARD2
SW version: G9650ZCU2ARD2
Phone SN: R28
Android version: 8.0.0 (R16NW)
Sales code: BVE
Country: Bolivia
HW platform: sdm845
HW Chip: SDM845
HW Modem: SDM845
Security patch level: 2018-04-01
Warranty Void: 0
SIM 1 status: absent
Codename: star2qltezh
Searching for USB diagnostic port...
Reading info...
Mode: Normal
Firmware compiled date: Mar 23 2018
Firmware compiled time: 15:00:00
Firmware released date: Apr 10 2018
Firmware released time: 02:02:11
SW Version: MPSS.AT.4.0.c2.1-00141-SDM845_GEN_PACK-
1.136250.12
Reading data...
Codes not found!
Read codes failed
Performed by 2.8.2 Software version.
Every time i try to unlock i get the same, on past version and on latest
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Old 09-04-2019, 15:44   #2 (permalink)
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Hello.

Are You sure that your device ask for Unlock codes?
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Old 09-04-2019, 19:41   #3 (permalink)
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Solved, just update the firmware version

this was a brand new phone with the first available version, update was required
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