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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 03-13-2016, 14:58   #1 (permalink)
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help imei SM-G7102 failed..


my step flash with firmware for unlock and repair..
Select service IMEI from the list.
Connect powered-on phone to PC via USB cable.
fix imei..but failed..
Welcome to Octoplus/Octopus Box Samsung software version 2.2.2
-----------------------------------------------------------------------------------
To connect SM-G7102 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+Modem+ADB".
9. Press Home button.
10. Restart phone.
11. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM29
Selected model: SM-G7102
Detected phone model: SM-G7102
Firmware compiled date: Mon Oct 6 21:06:20 KST 2014
PDA version: G7102DDUBNJ2
CSC version: G7102ODDBNJ1
SW version: Unknown
Android version: 4.4.2 (KOT49H)
Checking Root:
Phone is Rooted.
Old IMEI: Unknown
New IMEI: 352310-06-126683-6
Repairing IMEI A...
Write IMEI failed
Performed by 2.2.2 software version
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Old 03-13-2016, 23:46   #2 (permalink)
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Write unlock imei download from support area or repair security
Then write repair imei

Sent from my GT-N7100 using Tapatalk
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Old 03-14-2016, 11:27   #3 (permalink)
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Hello.

As You can see from Software log, phone's modem part is damaged:
Quote:
SW version: Unknown
This can be Software (modem firmware or EFS is damaged, or You have written unsuitable firmware) or HW problem.

You should re-flash the device with different firmwares one by one and check, whether modem is correct (not Unknown). And only then (when phone's modem part will be correct) perform "Repair IMEI" operation. It is not possible to repair IMEI, if phone's modem part is damaged.

If after writing of all firmwares, which You have, phone's baseband is still null or unknown (SW version is Unknown) - most likely, this is HW problem (problem with eMMC flash chip).
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Old 03-14-2016, 15:27   #4 (permalink)
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thankz for instructions ..
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