Help me team about samsung sm-a800f... - GSM-Forum

tanveer_4447 · 04-10-2016, 16:53

Hi to all...

I have a samsung sm-a800f handset, for this i want to write certificate file,
after writing certificate file also still both imei are 350000000000006..

here is log

Platform: Samsung Android
Selected port: COM19
Selected model: SM-A800F
Selected file: C:\Documents and Settings\Tanveer\Desktop\CERT FILE\cert-sm-a800f_353004071123157_rz8g90byv3a.cert
Select Certificate2...
Selected file: C:\Documents and Settings\Tanveer\Desktop\CERT FILE\cert-sm-a800f_353005071123154_rz8g90byv3a.cert
Detected phone model: /logcolorSM-A800F\logcolor
Firmware compiled date: /logcolorMon Mar 14 16:26:36 KST 2016\logcolor
PDA version: /logcolorA800FXXU1APC3\logcolor
CSC version: /logcolorA800FODD1APC1\logcolor
SW version: /logcolorA800FXXU1APB3\logcolor
Phone SN: /logcolor00000000000\logcolor
Android version: /logcolor5.1.1 (LMY47X)\logcolor
Country: /logcolorIndia\logcolor
HW platform: /logcolorexynos5\logcolor
HW Chip: /logcolorexynos5430\logcolor
HW Modem: /logcolorSHANNON333\logcolor
Codename: /logcolora8eltejv\logcolor
Checking Root:
Phone is Rooted.
Reading security backup, please wait...
Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung\BACKUP\Security-SM-A800F-Unknown10-04-2016_21-03-02-.asec file
Checking Certificate file...
Certificate file successfully checked
Deactivating MSL...
Certificate has been written successfully
Please, restart the phone to apply changes
Performed by 2.2.4 software version

kindly help me team...

Octopus box · 04-11-2016, 10:30

Hello.

Please make Factory Reset, reflash the phone, then try to write Cert file again. Post here the result.

tanveer_4447 · 04-12-2016, 09:50

Still same problem TEAM...

Here is log

Welcome to Octoplus/Octopus Box Samsung software version 2.2.4
-----------------------------------------------------------------------------------
To connect SM-A800F phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM19
Selected model: SM-A800F
Searching for a phone. Please wait...
Phone found.
Detected phone model: SM-A800F
Firmware compiled date: Mon Mar 14 16:26:36 KST 2016
PDA version: A800FXXU1APC3
CSC version: A800FODD1APC1
SW version: A800FXXU1APB3
Phone SN: 00000000000
Android version: 5.1.1 (LMY47X)
Country: India
HW platform: exynos5
HW Chip: exynos5430
HW Modem: SHANNON333
Codename: a8eltejv
Performed by 2.2.4 software version
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM19
Selected model: SM-A800F
Searching for a phone. Please wait...
Phone found.
Detected phone model: SM-A800F
Firmware compiled date: Mon Mar 14 16:26:36 KST 2016
PDA version: A800FXXU1APC3
CSC version: A800FODD1APC1
SW version: A800FXXU1APB3
Phone SN: 00000000000
Android version: 5.1.1 (LMY47X)
Country: India
HW platform: exynos5
HW Chip: exynos5430
HW Modem: SHANNON333
Codename: a8eltejv
Performed by 2.2.4 software version
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM19
Selected model: SM-A800F
Selected file: C:\Documents and Settings\Tanveer\Desktop\CERT FILE
\cert-sm-a800f_353004071123157_rz8g90byv3a.cert
Select Certificate2...
Selected file: C:\Documents and Settings\Tanveer\Desktop\cert-sm-
a800f_353005071123154_rz8g90byv3a.cert
Detected phone model: SM-A800F
Firmware compiled date: Mon Mar 14 16:26:36 KST 2016
PDA version: A800FXXU1APC3
CSC version: A800FODD1APC1
SW version: A800FXXU1APB3
Phone SN: 00000000000
Android version: 5.1.1 (LMY47X)
Country: India
HW platform: exynos5
HW Chip: exynos5430
HW Modem: SHANNON333
Codename: a8eltejv
Checking Root:
Phone is Rooted.
Reading security backup, please wait...
Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung
\BACKUP\Security-SM-A800F-Unknown12-04-2016_14-21-22-.asec
file
Checking Certificate file...
Certificate file successfully checked
Deactivating MSL...
Certificate has been written successfully
Please, restart the phone to apply changes
Performed by 2.2.4 software version

Octopus box · 04-12-2016, 11:15

Please upload *.log and *.logx files of performed operations to any file-sharing service and post here download link.
*.log and *.logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.

tanveer_4447 · 04-12-2016, 14:24

Here is full log

Log file "C:\Program Files\Octoplus\Octoplus_Samsung\LOG\12-04-2016_14-19-18.log" created (4/12/2016 2:19:20 PM).
ERROR : 4/12/2016 2:19:26 PM > Access violation at address 009B746C in module 'OctoplusSamsung.exe'. Read of address 00000004
INFO : 4/12/2016 2:19:27 PM > Set up system language English (file: English.ini)
INFO : 4/12/2016 2:19:27 PM > Welcome to Octoplus/Octopus Box Samsung software version 2.2.4
INFO : 4/12/2016 2:19:43 PM > -----------------------------------------------------------------------------------
INFO : 4/12/2016 2:19:43 PM > To connect SM-A800F phone you have to perform the following steps:
INFO : 4/12/2016 2:19:43 PM > 1. Disconnect USB cable from phone.
INFO : 4/12/2016 2:19:43 PM > 2. Go to Menu->Settings->More->About Device.
INFO : 4/12/2016 2:19:43 PM > 3.Tap on "Build number" 7 times to enable developer options.
INFO : 4/12/2016 2:19:43 PM > 4. Go to Menu->Settings->More->Developer options.
INFO : 4/12/2016 2:19:43 PM > 5. Turn on "USB Debugging" option.
INFO : 4/12/2016 2:20:37 PM > -----------------------------------------------------------------------------------
INFO : 4/12/2016 2:20:37 PM > Platform: Samsung Android
INFO : 4/12/2016 2:20:37 PM > Selected port: COM19
INFO : 4/12/2016 2:20:37 PM > Selected model: SM-A800F
INFO : 4/12/2016 2:20:37 PM > Searching for a phone. Please wait...
INFO : 4/12/2016 2:20:37 PM > Phone found.
INFO : 4/12/2016 2:20:38 PM > Detected phone model: /logcolorSM-A800F\logcolor
INFO : 4/12/2016 2:20:38 PM > Firmware compiled date: /logcolorMon Mar 14 16:26:36 KST 2016\logcolor
INFO : 4/12/2016 2:20:38 PM > PDA version: /logcolorA800FXXU1APC3\logcolor
INFO : 4/12/2016 2:20:38 PM > CSC version: /logcolorA800FODD1APC1\logcolor
INFO : 4/12/2016 2:20:38 PM > SW version: /logcolorA800FXXU1APB3\logcolor
INFO : 4/12/2016 2:20:39 PM > Phone SN: /logcolor00000000000\logcolor
INFO : 4/12/2016 2:20:39 PM > Android version: /logcolor5.1.1 (LMY47X)\logcolor
INFO : 4/12/2016 2:20:39 PM > Country: /logcolorIndia\logcolor
INFO : 4/12/2016 2:20:39 PM > HW platform: /logcolorexynos5\logcolor
INFO : 4/12/2016 2:20:39 PM > HW Chip: /logcolorexynos5430\logcolor
INFO : 4/12/2016 2:20:39 PM > HW Modem: /logcolorSHANNON333\logcolor
INFO : 4/12/2016 2:20:39 PM > Codename: /logcolora8eltejv\logcolor
INFO : 4/12/2016 2:20:39 PM > Performed by 2.2.4 software version
INFO : 4/12/2016 2:20:42 PM > -----------------------------------------------------------------------------------
INFO : 4/12/2016 2:20:42 PM > Platform: Samsung Android
INFO : 4/12/2016 2:20:42 PM > Selected port: COM19
INFO : 4/12/2016 2:20:42 PM > Selected model: SM-A800F
INFO : 4/12/2016 2:20:42 PM > Searching for a phone. Please wait...
INFO : 4/12/2016 2:20:42 PM > Phone found.
INFO : 4/12/2016 2:20:43 PM > Detected phone model: /logcolorSM-A800F\logcolor
INFO : 4/12/2016 2:20:43 PM > Firmware compiled date: /logcolorMon Mar 14 16:26:36 KST 2016\logcolor
INFO : 4/12/2016 2:20:43 PM > PDA version: /logcolorA800FXXU1APC3\logcolor
INFO : 4/12/2016 2:20:43 PM > CSC version: /logcolorA800FODD1APC1\logcolor
INFO : 4/12/2016 2:20:43 PM > SW version: /logcolorA800FXXU1APB3\logcolor
INFO : 4/12/2016 2:20:44 PM > Phone SN: /logcolor00000000000\logcolor
INFO : 4/12/2016 2:20:44 PM > Android version: /logcolor5.1.1 (LMY47X)\logcolor
INFO : 4/12/2016 2:20:44 PM > Country: /logcolorIndia\logcolor
INFO : 4/12/2016 2:20:44 PM > HW platform: /logcolorexynos5\logcolor
INFO : 4/12/2016 2:20:44 PM > HW Chip: /logcolorexynos5430\logcolor
INFO : 4/12/2016 2:20:44 PM > HW Modem: /logcolorSHANNON333\logcolor
INFO : 4/12/2016 2:20:44 PM > Codename: /logcolora8eltejv\logcolor
INFO : 4/12/2016 2:20:44 PM > Performed by 2.2.4 software version
INFO : 4/12/2016 2:20:50 PM > -----------------------------------------------------------------------------------
INFO : 4/12/2016 2:20:51 PM > Platform: Samsung Android
INFO : 4/12/2016 2:20:51 PM > Selected port: COM19
INFO : 4/12/2016 2:20:51 PM > Selected model: SM-A800F
INFO : 4/12/2016 2:21:11 PM > Selected file: C:\Documents and Settings\Tanveer\Desktop\CERT FILE\cert-sm-a800f_353004071123157_rz8g90byv3a.cert
INFO : 4/12/2016 2:21:11 PM > Select Certificate2...
INFO : 4/12/2016 2:21:22 PM > Selected file: C:\Documents and Settings\Tanveer\Desktop\cert-sm-a800f_353005071123154_rz8g90byv3a.cert
INFO : 4/12/2016 2:21:22 PM > Detected phone model: /logcolorSM-A800F\logcolor
INFO : 4/12/2016 2:21:22 PM > Firmware compiled date: /logcolorMon Mar 14 16:26:36 KST 2016\logcolor
INFO : 4/12/2016 2:21:22 PM > PDA version: /logcolorA800FXXU1APC3\logcolor
INFO : 4/12/2016 2:21:22 PM > CSC version: /logcolorA800FODD1APC1\logcolor
INFO : 4/12/2016 2:21:23 PM > SW version: /logcolorA800FXXU1APB3\logcolor
INFO : 4/12/2016 2:21:23 PM > Phone SN: /logcolor00000000000\logcolor
INFO : 4/12/2016 2:21:23 PM > Android version: /logcolor5.1.1 (LMY47X)\logcolor
INFO : 4/12/2016 2:21:23 PM > Country: /logcolorIndia\logcolor
INFO : 4/12/2016 2:21:23 PM > HW platform: /logcolorexynos5\logcolor
INFO : 4/12/2016 2:21:23 PM > HW Chip: /logcolorexynos5430\logcolor
INFO : 4/12/2016 2:21:23 PM > HW Modem: /logcolorSHANNON333\logcolor
INFO : 4/12/2016 2:21:23 PM > Codename: /logcolora8eltejv\logcolor
INFO : 4/12/2016 2:21:23 PM > Checking Root:
INFO : 4/12/2016 2:21:24 PM > Phone is Rooted.
INFO : 4/12/2016 2:21:24 PM > Reading security backup, please wait...
INFO : 4/12/2016 2:21:59 PM > Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung\BACKUP\Security-SM-A800F-Unknown12-04-2016_14-21-22-.asec file
INFO : 4/12/2016 2:21:59 PM > Checking Certificate file...
INFO : 4/12/2016 2:21:59 PM > Certificate file successfully checked
INFO : 4/12/2016 2:22:04 PM > Deactivating MSL...
INFO : 4/12/2016 2:25:37 PM > Certificate has been written successfully
INFO : 4/12/2016 2:25:37 PM > Please, restart the phone to apply changes
INFO : 4/12/2016 2:25:38 PM > Performed by 2.2.4 software version
Log file "C:\Program Files\Octoplus\Octoplus_Samsung\LOG\12-04-2016_14-19-18.log" closed (4/12/2016 2:33:10 PM).

And here is LOGX file link

https://forum.gsmhosting.com/vbb/****************************/?4a2x02n16cgkjdb

Octopus box · 04-12-2016, 15:23

Please perform "Read Security" operation and upload received file. Post here download link as well.

tanveer_4447 · 04-12-2016, 16:12

here is READ SECURITY log

INFO : 4/12/2016 8:46:27 PM > Platform: Samsung Android
INFO : 4/12/2016 8:46:27 PM > Selected port: COM19
INFO : 4/12/2016 8:46:27 PM > Selected model: SM-A800F
INFO : 4/12/2016 8:46:44 PM > Detected phone model: /logcolorSM-A800F\logcolor
INFO : 4/12/2016 8:46:44 PM > Firmware compiled date: /logcolorMon Mar 14 16:26:36 KST 2016\logcolor
INFO : 4/12/2016 8:46:44 PM > PDA version: /logcolorA800FXXU1APC3\logcolor
INFO : 4/12/2016 8:46:44 PM > CSC version: /logcolorA800FODD1APC1\logcolor
INFO : 4/12/2016 8:46:44 PM > SW version: /logcolorA800FXXU1APB3\logcolor
INFO : 4/12/2016 8:46:45 PM > Phone SN: /logcolor00000000000\logcolor
INFO : 4/12/2016 8:46:45 PM > Android version: /logcolor5.1.1 (LMY47X)\logcolor
INFO : 4/12/2016 8:46:45 PM > Country: /logcolorIndia\logcolor
INFO : 4/12/2016 8:46:45 PM > HW platform: /logcolorexynos5\logcolor
INFO : 4/12/2016 8:46:45 PM > HW Chip: /logcolorexynos5430\logcolor
INFO : 4/12/2016 8:46:45 PM > HW Modem: /logcolorSHANNON333\logcolor
INFO : 4/12/2016 8:46:45 PM > Codename: /logcolora8eltejv\logcolor
INFO : 4/12/2016 8:46:45 PM > Checking Root:
INFO : 4/12/2016 8:46:46 PM > Phone is Rooted.
INFO : 4/12/2016 8:46:46 PM > Reading security backup, please wait...
INFO : 4/12/2016 8:47:21 PM > Security read successfully.
INFO : 4/12/2016 8:47:21 PM > Performed by 2.2.4 software version
Log file "C:\Program Files\Octoplus\Octoplus_Samsung\LOG\12-04-2016_20-45-32.log" closed (4/12/2016 8:48:52 PM).

and here is READ SECURITY file link

https://forum.gsmhosting.com/vbb/****************************/?7pup1rch1kt4ptz

tanveer_4447 · 04-13-2016, 12:17

Are you there OCTOPLUS TEAM?

Octopus box · 04-13-2016, 12:29

Please check your PM, we have sent You a test Software. Try to perform "Write Cert" operation with test Software. If problem will remain - please upload latest *.log and *.logx files and post here download link.

tanveer_4447 · 04-13-2016, 15:20

Here LOGX file's link

New LOGX file

And here is log

Log file "C:\Program Files\Octoplus\Octoplus_Samsung\LOG\13-04-2016_19-51-55.log" created (4/13/2016 7:51:58 PM).
ERROR : 4/13/2016 7:52:03 PM > Access violation at address 009B7624 in module 'OctoplusSamsung.exe'. Read of address 00000004
INFO : 4/13/2016 7:52:04 PM > Set up system language English (file: English.ini)
INFO : 4/13/2016 7:52:04 PM > Welcome to Octoplus/Octopus Box Samsung software version 2.2.4
INFO : 4/13/2016 7:52:08 PM > -----------------------------------------------------------------------------------
INFO : 4/13/2016 7:52:08 PM > To connect SM-A800F phone you have to perform the following steps:
INFO : 4/13/2016 7:52:08 PM > 1. Disconnect USB cable from phone.
INFO : 4/13/2016 7:52:08 PM > 2. Go to Menu->Settings->More->About Device.
INFO : 4/13/2016 7:52:08 PM > 3.Tap on "Build number" 7 times to enable developer options.
INFO : 4/13/2016 7:52:08 PM > 4. Go to Menu->Settings->More->Developer options.
INFO : 4/13/2016 7:52:08 PM > 5. Turn on "USB Debugging" option.
INFO : 4/13/2016 7:52:52 PM > -----------------------------------------------------------------------------------
INFO : 4/13/2016 7:52:52 PM > Platform: Samsung Android
INFO : 4/13/2016 7:52:52 PM > Selected port: COM19
INFO : 4/13/2016 7:52:52 PM > Selected model: SM-A800F
INFO : 4/13/2016 7:52:52 PM > Searching for a phone. Please wait...
INFO : 4/13/2016 7:52:52 PM > Phone found.
INFO : 4/13/2016 7:52:53 PM > Detected phone model: SM-A800F
INFO : 4/13/2016 7:52:53 PM > Firmware compiled date: Mon Mar 14 16:26:36 KST 2016
INFO : 4/13/2016 7:52:53 PM > PDA version: A800FXXU1APC3
INFO : 4/13/2016 7:52:53 PM > CSC version: A800FODD1APC1
INFO : 4/13/2016 7:52:53 PM > SW version: A800FXXU1APB3
INFO : 4/13/2016 7:52:53 PM > Phone SN: 00000000000
INFO : 4/13/2016 7:52:53 PM > Android version: 5.1.1 (LMY47X)
INFO : 4/13/2016 7:52:53 PM > Country: India
INFO : 4/13/2016 7:52:53 PM > HW platform: exynos5
INFO : 4/13/2016 7:52:53 PM > HW Chip: exynos5430
INFO : 4/13/2016 7:52:53 PM > HW Modem: SHANNON333
INFO : 4/13/2016 7:52:53 PM > Codename: a8eltejv
INFO : 4/13/2016 7:52:53 PM > Performed by 2.2.4 software version
INFO : 4/13/2016 7:52:59 PM > -----------------------------------------------------------------------------------
INFO : 4/13/2016 7:53:00 PM > Platform: Samsung Android
INFO : 4/13/2016 7:53:00 PM > Selected port: COM19
INFO : 4/13/2016 7:53:00 PM > Selected model: SM-A800F
INFO : 4/13/2016 7:53:06 PM > Selected file: C:\Documents and Settings\Tanveer\Desktop\cert-sm-a800f_353005071123154_rz8g90byv3a.cert
INFO : 4/13/2016 7:53:06 PM > Select Certificate2...
INFO : 4/13/2016 7:53:08 PM > Selected file: C:\Documents and Settings\Tanveer\Desktop\CERT FILE\cert-sm-a800f_353004071123157_rz8g90byv3a.cert
INFO : 4/13/2016 7:53:09 PM > Detected phone model: SM-A800F
INFO : 4/13/2016 7:53:09 PM > Firmware compiled date: Mon Mar 14 16:26:36 KST 2016
INFO : 4/13/2016 7:53:09 PM > PDA version: A800FXXU1APC3
INFO : 4/13/2016 7:53:09 PM > CSC version: A800FODD1APC1
INFO : 4/13/2016 7:53:09 PM > SW version: A800FXXU1APB3
INFO : 4/13/2016 7:53:10 PM > Phone SN: 00000000000
INFO : 4/13/2016 7:53:10 PM > Android version: 5.1.1 (LMY47X)
INFO : 4/13/2016 7:53:10 PM > Country: India
INFO : 4/13/2016 7:53:10 PM > HW platform: exynos5
INFO : 4/13/2016 7:53:10 PM > HW Chip: exynos5430
INFO : 4/13/2016 7:53:10 PM > HW Modem: SHANNON333
INFO : 4/13/2016 7:53:10 PM > Codename: a8eltejv
INFO : 4/13/2016 7:53:10 PM > Checking Root:
INFO : 4/13/2016 7:53:10 PM > Phone is Rooted.
INFO : 4/13/2016 7:53:10 PM > Reading security backup, please wait...
INFO : 4/13/2016 7:53:45 PM > Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung\BACKUP\Security-SM-A800F-Unknown13-04-2016_19-53-08-.asec file
INFO : 4/13/2016 7:53:45 PM > Checking Certificate file...
INFO : 4/13/2016 7:53:45 PM > Certificate file successfully checked
INFO : 4/13/2016 7:53:50 PM > Deactivating MSL...
ERROR : 4/13/2016 7:54:30 PM > Writing Certificate failed
INFO : 4/13/2016 7:54:33 PM > Performed by 2.2.4 software version
Log file "C:\Program Files\Octoplus\Octoplus_Samsung\LOG\13-04-2016_19-51-55.log" closed (4/13/2016 7:54:46 PM).

Octopus box · 04-14-2016, 11:22

Please contact us to Skype, or Yahoo! Messenger, we will try to help You. Our contacts You can find in our profile.

04-10-2016, 16:53	#1 (permalink)
tanveer_4447 Freak Poster Join Date: Nov 2013 Location: India Posts: 237 Member: 2069212 Status: Offline Sonork: 12345678 Thanks Meter: 5	Help me team about samsung sm-a800f... Hi to all... I have a samsung sm-a800f handset, for this i want to write certificate file, after writing certificate file also still both imei are 350000000000006.. here is log Platform: Samsung Android Selected port: COM19 Selected model: SM-A800F Selected file: C:\Documents and Settings\Tanveer\Desktop\CERT FILE\cert-sm-a800f_353004071123157_rz8g90byv3a.cert Select Certificate2... Selected file: C:\Documents and Settings\Tanveer\Desktop\CERT FILE\cert-sm-a800f_353005071123154_rz8g90byv3a.cert Detected phone model: /logcolorSM-A800F\logcolor Firmware compiled date: /logcolorMon Mar 14 16:26:36 KST 2016\logcolor PDA version: /logcolorA800FXXU1APC3\logcolor CSC version: /logcolorA800FODD1APC1\logcolor SW version: /logcolorA800FXXU1APB3\logcolor Phone SN: /logcolor00000000000\logcolor Android version: /logcolor5.1.1 (LMY47X)\logcolor Country: /logcolorIndia\logcolor HW platform: /logcolorexynos5\logcolor HW Chip: /logcolorexynos5430\logcolor HW Modem: /logcolorSHANNON333\logcolor Codename: /logcolora8eltejv\logcolor Checking Root: Phone is Rooted. Reading security backup, please wait... Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung\BACKUP\Security-SM-A800F-Unknown10-04-2016_21-03-02-.asec file Checking Certificate file... Certificate file successfully checked Deactivating MSL... Certificate has been written successfully Please, restart the phone to apply changes Performed by 2.2.4 software version kindly help me team...

04-11-2016, 10:30	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Hello. Please make Factory Reset, reflash the phone, then try to write Cert file again. Post here the result.

04-12-2016, 09:50	#3 (permalink)
tanveer_4447 Freak Poster Join Date: Nov 2013 Location: India Posts: 237 Member: 2069212 Status: Offline Sonork: 12345678 Thanks Meter: 5	Still same problem TEAM... Here is log Welcome to Octoplus/Octopus Box Samsung software version 2.2.4 ----------------------------------------------------------------------------------- To connect SM-A800F phone you have to perform the following steps: 1. Disconnect USB cable from phone. 2. Go to Menu->Settings->More->About Device. 3.Tap on "Build number" 7 times to enable developer options. 4. Go to Menu->Settings->More->Developer options. 5. Turn on "USB Debugging" option. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM19 Selected model: SM-A800F Searching for a phone. Please wait... Phone found. Detected phone model: SM-A800F Firmware compiled date: Mon Mar 14 16:26:36 KST 2016 PDA version: A800FXXU1APC3 CSC version: A800FODD1APC1 SW version: A800FXXU1APB3 Phone SN: 00000000000 Android version: 5.1.1 (LMY47X) Country: India HW platform: exynos5 HW Chip: exynos5430 HW Modem: SHANNON333 Codename: a8eltejv Performed by 2.2.4 software version ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM19 Selected model: SM-A800F Searching for a phone. Please wait... Phone found. Detected phone model: SM-A800F Firmware compiled date: Mon Mar 14 16:26:36 KST 2016 PDA version: A800FXXU1APC3 CSC version: A800FODD1APC1 SW version: A800FXXU1APB3 Phone SN: 00000000000 Android version: 5.1.1 (LMY47X) Country: India HW platform: exynos5 HW Chip: exynos5430 HW Modem: SHANNON333 Codename: a8eltejv Performed by 2.2.4 software version ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM19 Selected model: SM-A800F Selected file: C:\Documents and Settings\Tanveer\Desktop\CERT FILE \cert-sm-a800f_353004071123157_rz8g90byv3a.cert Select Certificate2... Selected file: C:\Documents and Settings\Tanveer\Desktop\cert-sm- a800f_353005071123154_rz8g90byv3a.cert Detected phone model: SM-A800F Firmware compiled date: Mon Mar 14 16:26:36 KST 2016 PDA version: A800FXXU1APC3 CSC version: A800FODD1APC1 SW version: A800FXXU1APB3 Phone SN: 00000000000 Android version: 5.1.1 (LMY47X) Country: India HW platform: exynos5 HW Chip: exynos5430 HW Modem: SHANNON333 Codename: a8eltejv Checking Root: Phone is Rooted. Reading security backup, please wait... Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung \BACKUP\Security-SM-A800F-Unknown12-04-2016_14-21-22-.asec file Checking Certificate file... Certificate file successfully checked Deactivating MSL... Certificate has been written successfully Please, restart the phone to apply changes Performed by 2.2.4 software version

04-12-2016, 11:15	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Please upload .log and .logx files of performed operations to any file-sharing service and post here download link. .log and .logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.

04-12-2016, 15:23	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Please perform "Read Security" operation and upload received file. Post here download link as well.

04-13-2016, 12:17	#8 (permalink)
tanveer_4447 Freak Poster Join Date: Nov 2013 Location: India Posts: 237 Member: 2069212 Status: Offline Sonork: 12345678 Thanks Meter: 5	Are you there OCTOPLUS TEAM?

04-13-2016, 12:29	#9 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Please check your PM, we have sent You a test Software. Try to perform "Write Cert" operation with test Software. If problem will remain - please upload latest .log and .logx files and post here download link.

04-14-2016, 11:22	#11 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Please contact us to Skype, or Yahoo! Messenger, we will try to help You. Our contacts You can find in our profile.