[Help] Octopus Box card not found - GSM-Forum

SimplyBest2 · 12-15-2016, 08:39

hello sir, i was doing firmware download via support site then suddenly the Octopus Box showing card not found.

I also tried changing USB Cable and ports but the same problem still "Card not Found"

Octopus box · 12-15-2016, 09:05

Hello.

Try to re-install smart card and smart card reader driver, restart PC, then check whether You can start the Software (card, reader).
If driver installation won't help - remove smart card from the box, clean its contacts then insert it back into the box and try to run the Software.

If after these actions problem will remain - contact us to Skype, or Yahoo! Messenger, we'll check where can be the problem. Our contacts You can find in our profile.

SimplyBest2 · 12-15-2016, 09:10

yes sir, I already tried reinstalling the Octopus Box Driver and its smart card reader, I also Restarted the pc. I also did just now updating the samsung tool. but no luck.

the only I had not tried yet is opening the box because it was still sealed with warranty. I just purchased this box last month (November) so if I will try to open the box it might void the warranty. but since you instructed me to open the box I just hope it wont void the box warranty.

12-15-2016, 08:39	#1 (permalink)
SimplyBest2 Freak Poster Join Date: Oct 2006 Location: Philippines Posts: 264 Member: 361836 Status: Offline Thanks Meter: 27	[Help] Octopus Box card not found hello sir, i was doing firmware download via support site then suddenly the Octopus Box showing card not found. I also tried changing USB Cable and ports but the same problem still "Card not Found"

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12-15-2016, 09:05	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,802 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,406	Hello. Try to re-install smart card and smart card reader driver, restart PC, then check whether You can start the Software (card, reader). If driver installation won't help - remove smart card from the box, clean its contacts then insert it back into the box and try to run the Software. If after these actions problem will remain - contact us to Skype, or Yahoo! Messenger, we'll check where can be the problem. Our contacts You can find in our profile.

12-15-2016, 09:10	#3 (permalink)
SimplyBest2 Freak Poster Join Date: Oct 2006 Location: Philippines Posts: 264 Member: 361836 Status: Offline Thanks Meter: 27	yes sir, I already tried reinstalling the Octopus Box Driver and its smart card reader, I also Restarted the pc. I also did just now updating the samsung tool. but no luck. the only I had not tried yet is opening the box because it was still sealed with warranty. I just purchased this box last month (November) so if I will try to open the box it might void the warranty. but since you instructed me to open the box I just hope it wont void the box warranty.