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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 02-14-2014, 04:04   #1 (permalink)
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[Help] Samsung Ative s (i8750) not detected


Hello,

I'm trying to unlock samsung ative s (i8750) With octopus, but I can't cause the phone is not detected by the box

I have an driver problem (driver windows 8 of phone not pc)

so I want to know if the phone is really supported by octopus ? and if it's that how to do it ?

Thank's
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Old 02-14-2014, 07:53   #2 (permalink)
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Hello.
Quote:
I have an driver problem (driver windows 8 of phone not pc)
What is the problem with driver exactly? What devices exactly appear in PC Device Manager, when You connect the phone to PC? Which drivers You have installed for these devices?

Please do the next:
1. Install the latest Software version (Octopus Box Downloads - Software, Drivers, Manual).
2. Connect the phone to PC and install these drivers: http://octopusbox.com/files/drivers/...ile_Phones.exe.
3. Perform the next steps to connect the phone:
1). Disconnect cable from phone.
2). Go to dial window.
3). Enter "##634#" number.
4). Input *#7284# code.
5). Select "QC RmNetComposite" option.
6). Press "OK" button.
7). Wait until phone restart.
8). Press "Read Info" in software.
4. When phone's info will be read successfully, press "Unlock" or "Read codes" button in Software.
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Old 02-14-2014, 23:04   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

What is the problem with driver exactly? What devices exactly appear in PC Device Manager, when You connect the phone to PC? Which drivers You have installed for these devices?

Please do the next:
1. Install the latest Software version (Octopus Box Downloads - Software, Drivers, Manual).
2. Connect the phone to PC and install these drivers: http://octopusbox.com/files/drivers/...ile_Phones.exe.
3. Perform the next steps to connect the phone:
1). Disconnect cable from phone.
2). Go to dial window.
3). Enter "##634#" number.
4). Input *#7284# code.
5). Select "QC RmNetComposite" option.
6). Press "OK" button.
7). Wait until phone restart.
8). Press "Read Info" in software.
4. When phone's info will be read successfully, press "Unlock" or "Read codes" button in Software.

Thank you

driver problem again, have a look

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Old 02-15-2014, 03:59   #4 (permalink)
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I was able to read the phone with octopus box after install another Qualcomm driver of another software , but to unlock or read code I have this

Quote:
Platform: Samsung Anycall
Selected port: COM16
Selected model: GT-I8750
Mode: Normal
Phone model: GT-I8750
Firmware compiled date: Dec 13 2012
Firmware compiled time: 09:00:00
Firmware released date: Jun 4 2013
Firmware released time: 19:12:10
Phone IMEI: 354084-05-271223-5
SW version: M8960A-AAAANAZM-2.0.09066
Reading phone unlock codes. It can take some time, please wait...
Reading security failed
Read codes failed
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Old 02-15-2014, 09:31   #5 (permalink)
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There is new (currently not supported) security type in your device:
Quote:
Reading security failed
Read codes failed
But also try to perform "Unlock" operation and post here Software log.
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Old 02-15-2014, 14:40   #6 (permalink)
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thank's
When I try to perform unlock

Quote:
Platform: Samsung Anycall
Selected port: COM36
Selected model: GT-I8750
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM16
Mode: Normal
Phone model: GT-I8750
Firmware compiled date: Dec 13 2012
Firmware compiled time: 09:00:00
Firmware released date: Jun 4 2013
Firmware released time: 19:12:10
Phone IMEI: ###############
SW version: M8960A-AAAANAZM-2.0.09066
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM16
Selected model: GT-I8750
Mode: Normal
Phone model: GT-I8750
Firmware compiled date: Dec 13 2012
Firmware compiled time: 09:00:00
Firmware released date: Jun 4 2013
Firmware released time: 19:12:10
Phone IMEI:#####################
SW version: M8960A-AAAANAZM-2.0.09066
Unlocking phone...
Reading security failed
Phone unlocking failed
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Old 02-15-2014, 17:01   #7 (permalink)
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Yes, there is new (currently not supported) security type in your device. Please contact us, we will try to prepare test Software version for You. Our contacts You can find in our profile.
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Old 02-15-2014, 19:10   #8 (permalink)
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Ok

Sonork 100.1650303
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