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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 03-20-2015, 13:51   #151 (permalink)
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the card is blocked, but server is offline. any help?
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Old 03-20-2015, 13:56   #152 (permalink)
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What offline? Install the latest Software version and update card.
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Old 03-27-2015, 18:43   #153 (permalink)
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Activation problem

I'm trying to activate my octo and it doesn't do it. I didn't get a card with it either and I bought it with Samsung and lg activated. can someone please help?
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Old 03-28-2015, 08:21   #154 (permalink)
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@ concepttheman

Quote:
I'm trying to activate my octo and it doesn't do it. I didn't get a card with it either and I bought it with Samsung and lg activated.
What is the problem exactly? Install the latest Software version (Software), update your card (Box) and post here full Software log with the Update procedure.
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Old 04-07-2015, 15:51   #155 (permalink)
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Originally Posted by Octopus box View Post
Hello.
So what is the problem exactly? Have You updateed your card already?
my new box arrived ok, when use for first time it say need to upgrade box firmware.. when run upgrade software it can not upgrade because it say "the necessary server was not found!" "try to wait some time and repeat the operation"

br
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Old 04-07-2015, 16:00   #156 (permalink)
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Install the latest Software version (Software), update your card (Box) and post here full Software log with the Update procedure.
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Old 04-07-2015, 16:20   #157 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Install the latest Software version (Software), update your card (Box) and post here full Software log with the Update procedure.
i allready have latest software installed because i have another box and working good no problem, this is a second one.. new... when try to open octopus software for first time, it automatic say box need firmware upgrade, and open automatic upgrade software.. when upgrade software run, try to comunicate with server, it try with diffrent ones, at finish it can not, saying the necessary server wa not found, try to wait some time and repeat operation.

br
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Old 04-07-2015, 16:32   #158 (permalink)
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Old 04-07-2015, 16:39   #159 (permalink)
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Originally Posted by josuan View Post



you use verson 1.8.4 use latest 1.9.1 and try again iff not done try early morning
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Old 04-07-2015, 16:55   #160 (permalink)
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Yes,

you are right, if not update to last version cannot "Update Card" say Error in server

BR
allumts
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Old 04-07-2015, 17:24   #161 (permalink)
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upgrade firmware software now found good server in latest version, now need to contact reseller for activation code


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Old 04-07-2015, 18:01   #162 (permalink)
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Why you bought the two separate things?

There's Octopus Samsung Activate + Optimus cable+ Samsung cable+Lg cable..and done!!!!

Now you have need of wait this Activaction String....contact Gsm-Server for to add Attempt for Update Card other time, becouse:

Quote:
Updates count: 0
and waiting first this String.... repeat not understand why have purchase in this mode....

in the end you did all this just to save a few of $......at the end you not have saved nothingh if count good!!!!

BR
allumts
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Old 06-05-2015, 20:20   #163 (permalink)
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Please Help !!!





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Old 06-12-2015, 13:25   #164 (permalink)
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i get erro when try to activate samsung on medusa card i but activation code already Trying connect to server support.octoplusbox.com:4000...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support.octoplusbox.com:443...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support2.octoplusbox.com:4000...
Server is online
Server greeting: "Card updates server v.2.2"
Testing connection...
OK
Checking validity...
Connection error!
Retrying...
Connection error!
Retrying...
Connection error!
Searching for server...
Trying connect to server support.octoplusbox.com:4000...
Exception: Connect timed out.
Server is offline
Trying connect to server support.octoplusbox.com:443...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support2.octoplusbox.com:4000...
Server is online
Server greeting: "Card updates server v.2.2"
Testing connection...
OK
Checking validity...
Connection error!
Retrying...
Connection error!
Retrying...
Connection error!
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Old 06-12-2015, 13:43   #165 (permalink)
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@amorous, this isn't Medusa section...

Anyway try download and Installing last version of Medusa Jtag and try to update other time you card....use Good Internet connection and when Update Dongle Close AV...after put in exclusion list, post result with screenshoot please

BR
allumts
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