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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 11-06-2014, 15:59   #1 (permalink)
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Arrow i727 imei repair problem


i ve been able to flash the phone alright..but i cant connect and repair the imei..the imei show shows null..... ive also installed all the necessary drivers...here x log

Welcome to Octoplus/Octopus Box Samsung software version 1.7.3
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SGH-I727
Phone was not found on the selected port!
Searching for USB diagnostic port...
No diagnostic ports found!
Connecting to phone on COM6
Phone connection failed
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SGH-I727
Phone was not found on the selected port!
Searching for USB diagnostic port...
No diagnostic ports found!
Connecting to phone on COM6
Phone connection failed
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SGH-I727
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM28
Mode: Emergency
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM6
Selected model: SGH-I727
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM28
Mode: Emergency
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM5
Selected model: SGH-I727
Mode: Normal
Phone model: AAABQOCZ
Phone model is not supported
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM28
Mode: Emergency
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Old 11-06-2014, 16:09   #2 (permalink)
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Hello.

Mode:Emergency means that phone was not configured correctly for connection.
1.Disconnect Micro USB cable from phone
2. Go to Menu->Settings->Applications->Development
3. Turn on "USB Debugging" option
4. When message is appear press "Yes"
5. Go to dial window
6. Enter "*#7284#" number
7. Set "USB" radio button to "Modem" value
8. Set "UART" radio button to "Modem" value
9. Close window
10. Go to dial window
11. Enter "*#9090#" number
12. Set "Diag config" to "USB" value
13. Restart phone
14. Connect the phone directly to PC.
15. Press "Read Info" in Octopus Samsung software

Install latest Software version (Software).

Also try to re-flash the phone and connect it again.

Last edited by Octopus box; 11-06-2014 at 16:15.
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Old 11-06-2014, 17:06   #3 (permalink)
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now whn i connect it show different model....

Welcome to Octoplus/Octopus Box Samsung software version 1.7.4
-----------------------------------------------------------------------------------
To connect SGH-I727 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->Applications->Development.
3. Turn on "USB Debugging" option.
4. When message is appear press "Yes".
5. Go to dial window.
6. Enter "*#7284#" number.
7. Set "USB" radio button to "Modem" value.
8. Press Home button.
9. Go to dial window.
10. Enter "*#9090#" number.
11. Set "Diag config" to "USB" value.
12. Restart phone.
13. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SGH-I727
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM28
Mode: Emergency
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM5
Selected model: SGH-I727
Mode: Normal
Phone model: AAABQOCZ
Phone model is not supported
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM28
Mode: Emergency
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Old 11-06-2014, 17:13   #4 (permalink)
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Try to select another COM port manually, select (check) "Manual select" option and repeat the operation once again.
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Old 11-07-2014, 12:26   #5 (permalink)
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i cant seem to connect any phone again....ive tried with three different samsung phones but gives me the same error message....

Welcome to Octoplus/Octopus Box Samsung software version 1.7.3
-----------------------------------------------------------------------------------
To connect SGH-I727 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->Applications->Development.
3. Turn on "USB Debugging" option.
4. When message is appear press "Yes".
5. Go to dial window.
6. Enter "*#7284#" number.
7. Set "USB" radio button to "Modem" value.
8. Press Home button.
9. Go to dial window.
10. Enter "*#9090#" number.
11. Set "Diag config" to "USB" value.
12. Restart phone.
13. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM3
Selected model: SGH-I727
Phone was not found on the selected port!
Searching for USB diagnostic port...
No diagnostic ports found!
Connecting to phone on COM3
Phone connection failed
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM3
Selected model: SGH-I727
Phone was not found on the selected port!
Searching for USB diagnostic port...
No diagnostic ports found!
Connecting to phone on COM3
Phone connection failed
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM3
Selected model: SGH-I727
Phone was not found on the selected port!
Searching for USB diagnostic port...
No diagnostic ports found!
Connecting to phone on COM3
Phone connection failed
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Old 11-07-2014, 14:33   #6 (permalink)
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Try to re-flash the phone and connect it again.
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