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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 06-09-2012, 09:22   #1 (permalink)
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i8350 imei repair

hi there i have an i8350 and want to repair its imei


but am having the following error.
Quote:

Welcome to Octopus Box Samsung software version 1.4.3
-----------------------------------------------------------------------------------
To connect SC-01C phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->Applications->Development.
3. Turn on "USB Debugging" option.
4. When message is appear press "Yes".
5. Connect usb cable to phone.
6. Press "Read Info" in Octopus Samsung software.
-----------------------------------------------------------------------------------
To connect GT-I8350 phone you have to perform the following steps:
1. Disconnect cable from phone.
2. Go to dial window.
3. Enter "##634#" number.
4. Input *#7284# code.
5. Select "Modem, USB Diag" option.
6. Press "OK" button.
7. Wait until phone restart.
8. Press "Read Info" in Octopus Samsung software.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM1
Selected model: GT-I8350
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM5
Port is busy
Connecting to phone on COM4
Mode: Normal
Phone model: KPRBL
Phone model is not supported
Phone connection failed
Connecting to phone on COM3
Port is busy
Connecting to phone on COM54
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Jan 27 2012
Firmware released time: 10:50:31
Phone IMEI: 359623-04-063825-2
SW Version: M7630A-AAEQMWZM-1.6.002407
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM54
Selected model: GT-I8350
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Jan 27 2012
Firmware released time: 10:50:31
SW Version: M7630A-AAEQMWZM-1.6.002407
Old IMEI: 359623-04-063825-2
New IMEI: 350092-20-000476-3
Erasing old IMEI. It can take some time. Please wait...
Switching to emergency mode...
Phone will restart now. Please don't disconnect cable!
Searching for phone. Please wait...
Connecting to phone on COM5
Port is busy
Connecting to phone on COM4
Mode: Normal
Phone model: KPRBL
Phone model is not supported
Phone connection failed
Connecting to phone on COM3
Port is busy
Connecting to phone on COM54
Detected phone model: GT-I8350DX
Mode: Emergency
Phone model is not supported
Phone connection failed
No diagnostic ports found!
Connecting to phone on COM53
Phone connection failed
Write IMEI failed
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM54
Selected model: 707SC
Detected phone model: GT-I8350DX
Mode: Emergency
Phone model is not supported
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM5
Port is busy
Connecting to phone on COM4
Mode: Normal
Phone model: KPRBL
Phone model is not supported
Phone connection failed
Connecting to phone on COM3
Port is busy
Connecting to phone on COM54
Detected phone model: GT-I8350DX
Mode: Emergency
Phone model is not supported
Phone connection failed
No diagnostic ports found!
Connecting to phone on COM53
Phone connection failed
-----------------------------------------------------------------------------------
To connect GT-I8350 phone you have to perform the following steps:
1. Disconnect cable from phone.
2. Go to dial window.
3. Enter "##634#" number.
4. Input *#7284# code.
5. Select "Modem, USB Diag" option.
6. Press "OK" button.
7. Wait until phone restart.
8. Press "Read Info" in Octopus Samsung software.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM54
Selected model: GT-I8350
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Jan 27 2012
Firmware released time: 10:50:31
Phone IMEI: 359623-04-063825-2
SW Version: M7630A-AAEQMWZM-1.6.002407
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM54
Selected model: GT-I8350
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Jan 27 2012
Firmware released time: 10:50:31
SW Version: M7630A-AAEQMWZM-1.6.002407
Old IMEI: 359623-04-063825-2
New IMEI: 350092-20-000476-3
Erasing old IMEI. It can take some time. Please wait...
Switching to emergency mode...
Phone will restart now. Please don't disconnect cable!
Searching for phone. Please wait...
Connecting to phone on COM5
Port is busy
Connecting to phone on COM4
Mode: Normal
Phone model: KPRBL
Phone model is not supported
Phone connection failed
Connecting to phone on COM3
Port is busy
Connecting to phone on COM54
Detected phone model: GT-I8350DX
Mode: Emergency
Phone model is not supported
Phone connection failed
No diagnostic ports found!
Connecting to phone on COM53
Phone connection failed
Write IMEI failed
-----------------------------------------------------------------------------------
To connect GT-I8350 phone you have to perform the following steps:
1. Disconnect cable from phone.
2. Go to dial window.
3. Enter "##634#" number.
4. Input *#7284# code.
5. Select "Modem, USB Diag" option.
6. Press "OK" button.
7. Wait until phone restart.
8. Press "Read Info" in Octopus Samsung software.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM54
Selected model: GT-I8350
Port is busy
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM5
Port is busy
Connecting to phone on COM4
Mode: Normal
Phone model: KPRBL
Phone model is not supported
Phone connection failed
Connecting to phone on COM3
Phone connection failed
Connecting to phone on COM8
Phone connection failed
No diagnostic ports found!
Connecting to phone on COM53
Phone connection failed
-----------------------------------------------------------------------------------
To connect GT-I8350 phone you have to perform the following steps:
1. Disconnect cable from phone.
2. Go to dial window.
3. Enter "##634#" number.
4. Input *#7284# code.
5. Select "Modem, USB Diag" option.
6. Press "OK" button.
7. Wait until phone restart.
8. Press "Read Info" in Octopus Samsung software.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM8
Selected model: GT-I8350
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Jan 27 2012
Firmware released time: 10:50:31
Phone IMEI: 359623-04-063825-2
SW Version: M7630A-AAEQMWZM-1.6.002407
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM8
Selected model: GT-I8350
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Jan 27 2012
Firmware released time: 10:50:31
SW Version: M7630A-AAEQMWZM-1.6.002407
Old IMEI: 359623-04-063825-2
New IMEI: 359623-04-063825-2
Please, enter new IMEI
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM8
Selected model: GT-I8350
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Jan 27 2012
Firmware released time: 10:50:31
SW Version: M7630A-AAEQMWZM-1.6.002407
Old IMEI: 359623-04-063825-2
New IMEI: Unknown
Please, enter new IMEI
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM8
Selected model: GT-I8350
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Jan 27 2012
Firmware released time: 10:50:31
SW Version: M7630A-AAEQMWZM-1.6.002407
Old IMEI: 359623-04-063825-2
New IMEI: 350092-20-000476-3
Erasing old IMEI. It can take some time. Please wait...
Switching to emergency mode...
Phone will restart now. Please don't disconnect cable!
Searching for phone. Please wait...
Connecting to phone on COM5
Port is busy
Connecting to phone on COM4
Mode: Normal
Phone model: KPRBL
Phone model is not supported
Phone connection failed
Connecting to phone on COM3
Phone connection failed
Connecting to phone on COM8
Detected phone model: GT-I8350DX
Mode: Emergency
Phone model is not supported
Phone connection failed
No diagnostic ports found!
Connecting to phone on COM53
Phone connection failed
Write IMEI failed




sombody please help
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Old 06-09-2012, 10:36   #2 (permalink)
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As I see, there is USB modem connected in your PC:
Quote:
Phone model: KPRBL
Please dosconnect all devices from your PC, re-boot PC and try again with test version we have sent You to your PM. Write here the result.
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Old 06-09-2012, 11:07   #3 (permalink)
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with this version i am getting the following error .

do i have to flash the phone.


Quote:
Platform: Samsung Anycall
Selected port: COM56
Selected model: GT-I8350
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Jan 27 2012
Firmware released time: 10:50:31
SW Version: M7630A-AAEQMWZM-1.6.002407
Old IMEI: 359623-04-063825-2
New IMEI: 350092-20-008616-6
Erasing old IMEI. It can take some time. Please wait...
Switching to emergency mode...
Phone will restart now. Please don't disconnect cable!
Searching for phone. Please wait...
Connecting to phone on COM4
Phone connection failed
Connecting to phone on COM56
Detected phone model: GT-I8350
Mode: Emergency
Ph
one will restart now. Please don't disconnect cable!
Searching for phone. Please wait...
Connecting to phone on COM56
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Jan 27 2012
Firmware released time: 10:50:31
SW Version: M7630A-AAEQMWZM-1.6.002407
Phone found.
Write IMEI failed
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Old 06-09-2012, 11:37   #4 (permalink)
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Please make dump of phone's NAND ("Dump NAND" button), upload it somewhere together with "*.log" and "*.logx" files from "c:\Program Files\GsmServer\OctopusSamsung\LOG\" and post here link, we will research where is the problem.
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Old 06-09-2012, 11:51   #5 (permalink)
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Thanks a lot i was able to repair the imei after flashing the firmware available on support site.


but after imei repair it has two extra digits in imei no like i wrote 350092-20-008616-6 but it has extra "02" in last .Will it cause any problem ?



Quote:
Platform: Samsung Anycall
Selected port: COM56
Selected model: GT-I8350
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Nov 29 2011
Firmware released time: 15:43:30
SW Version: M7630A-AAEQMWZM-1.6.002407
Old IMEI: 359623-04-063825-2
New IMEI: 350092-20-008616-6
Erasing old IMEI. It can take some time. Please wait...
Switching to emergency mode...
Phone will restart now. Please don't disconnect cable!
Searching for phone. Please wait...
Connecting to phone on COM5
Port is busy
Connecting to phone on COM4
Mode: Normal
Phone model: KPRBL
Phone model is not supported
Phone connection failed
Connecting to phone on COM3
Port is busy
Connecting to phone on COM56
Detected phone model: GT-I8350
Mode: Emergency
Phone will restart now. Please don't disconnect cable!
Searching for phone. Please wait...
Connecting to phone on COM5
Port is busy
Connecting to phone on COM4
Mode: Normal
Phone model: KPRBL
Phone model is not supported
Phone connection failed
Connecting to phone on COM3
Port is busy
Connecting to phone on COM56
Mode: Normal
Phone model: GT-I8350
Firmware compiled date: Nov 13 2011
Firmware compiled time: 21:00:00
Firmware released date: Nov 29 2011
Firmware released time: 15:43:30
SW Version: M7630A-AAEQMWZM-1.6.002407
Phone found.
New IMEI successfully writed.
Please, restart phone to apply changes
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Old 06-09-2012, 11:58   #6 (permalink)
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No, this not a problem at all.
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Old 02-20-2013, 16:54   #7 (permalink)
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I8350 Blinking ON SAMSUNG LOGO PLEASE HELP OCTOPUS TEAM...
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Old 02-21-2013, 05:52   #8 (permalink)
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Please try to re-flash the phone.
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