i9152 IMEI proplem

[Fast Unlocker]

Hello octopus team

just got i9152 with damage IMEI flash it with special frimwear from support

trying to fix IMEI and getting this

Welcome to Octoplus/Octopus Box Samsung software version 1.5.5
-----------------------------------------------------------------------------------
To connect SM-N900 phone you have to perform the following steps:
1. Disconnect USB cable from phone. 
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
Platform: Samsung Broadcom
Selected port: COM40
Selected model: GT-I9152
Connecting to phone on COM258
Detected phone model: GT-I9152
SW version: 
I9152XXUAMEF/I9152ODDAMF1/I9152XXUANA1/I9152XXUAMEF
HW Version: XXXXXXXXXXXXXX
Firmware compiled date: Fri May 31 22:31:46 KST 2013
Phone SN: 00000000000
Android version: 4.2.2 (JDQ39)
Old IMEI A: 000000-00-000000-0
New IMEI A: 358754-21-678899-2
Writing new phone IMEI A...
Please write firmware from support
Write IMEI failed

[Octopus box]

Hello.

As I see, here some problems with your device. Some data are damaged in your device:

HW Version: XXXXXXXXXXXXXX
Phone IMEI A: 000000-00-000000-0

This can be the problem, why it is impossible to make Repair IMEI. This can be HW problem or problem with phone's EFS. Unfortunately, currently Repair EFS is not supported for this device. If the device has no problems with EFS or HW, there shouldn't be any problems with performing Repair IMEI operation: http://forum.gsmhosting.com/vbb/9845616-post11.html.


What is the problem with your device exactly? What is the state of your phone?

[Fast Unlocker]

Custmer update it via wifi and imei got damaged ..it is brand new phone trust me

Sent from my SM-G7102 using Tapatalk

[Fast Unlocker]

can we do any tests most Properly it is hardware problem

[Octopus box]

Please do the next:
1. Close Octoplus Samsung Software.
2. Delete all files from folder "c:\Program Files\Octoplus\Octoplus_Samsung\LOG\".
3. Run Octoplus Samsung Software.
4. Re-start the phone.
5. Perform "Repair IMEI" operation again.
6. Close the Software.
7. Upload somewhere the latest created "*.log" and "*.logx" files from the folder "c:\Program Files\Octoplus\Octoplus_Samsung\LOG\" and post here links, we will research, where can be the problem with your device and write You the result.

[Fast Unlocker]

here is the requested flash files

[Octopus box]

As I see, from these logs, You have not written the special firmware before. Write the special firmware from the Support Area, perform steps 1-6 and post here link to new created "*.log" and "*.logx" files.

[Fast Unlocker]

for sure i did anyway here is the new log

[Fast Unlocker]

seems phone updated though OTA to EFS2 i guess if there is a way to downgrade phone all will works fine