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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 02-28-2017, 23:52   #1 (permalink)
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IMEI repair failed


I have tried several times to repair the IMEI of this phone, but always shows this message:



Note: There's no SIM card in the tray.
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Old 03-01-2017, 09:21   #2 (permalink)
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Hello.

If You removed SIM card from the phone, but error remains - please upload *.log and *.logx files of performed operations to any file-sharing service and post here download link. We will check what causes the problem.
*.log and *.logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.
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Old 03-01-2017, 15:32   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

If You removed SIM card from the phone, but error remains - please upload *.log and *.logx files of performed operations to any file-sharing service and post here download link. We will check what causes the problem.
*.log and *.logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.
Here you are such files:IMEI repair failed
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