J3337AZ call not sent [Answered]

[lionfinger2007]

This J337AZ was brought to me by a customer and is says "call not sent" when checked balance or making call, I did RMM Unlock, KnoxGuard Unlock and it went true but the problem is still, please help out!



Logs;

Welcome to Octoplus Box Samsung software version 2.8.2
-----------------------------------------------------------------------------------
To connect SM-N900 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM10
Selected model: SM-J337AZ
Operation: Read info
Reading info, please wait...
Please, press "OK" button on the phone to allow USB debugging.
Detected phone model: SM-J337AZ
Firmware compiled date: Fri Feb 15 19:52:21 KST 2019
PDA version: J337AZTUU5ASB2
CSC version: J337AZAIO5ASB2
SW version: J337AZTUU5ASB2
Phone SN: RF8M32FTG2W
Android version: 8.0.0 (R16NW)
Sales code: AIO
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2019-02-01
Warranty Void: 0
SIM 1 status: ready
Codename: j3topltetu
Performed by 2.8.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM10
Selected model: SM-J337AZ
Operation: RMM Unlock
Detected phone model: SM-J337AZ
Firmware compiled date: Fri Feb 15 19:52:21 KST 2019
PDA version: J337AZTUU5ASB2
CSC version: J337AZAIO5ASB2
SW version: J337AZTUU5ASB2
Phone SN: RF8M32FTG2W
Android version: 8.0.0 (R16NW)
Sales code: AIO
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2019-02-01
Warranty Void: 0
SIM 1 status: ready
Codename: j3topltetu
RMM state: Disabled
RMM is successfully unlocked
Performed by 2.8.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM10
Selected model: SM-J337AZ
Operation: KnoxGuard Unlock
Detected phone model: SM-J337AZ
Firmware compiled date: Fri Feb 15 19:52:21 KST 2019
PDA version: J337AZTUU5ASB2
CSC version: J337AZAIO5ASB2
SW version: J337AZTUU5ASB2
Phone SN: RF8M32FTG2W
Android version: 8.0.0 (R16NW)
Sales code: AIO
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2019-02-01
Warranty Void: 0
SIM 1 status: ready
Codename: j3topltetu
KnoxGuard state: Unlocked
KnoxGuard is successfully unlocked
Performed by 2.8.2 Software version.



Thanks!

[Octopus box]

Hello.

Unfortunately, we don't have any special solution for your kind of issue

[ashvien115]

Hi, i'm trying to solve this problem by flashing the J337AZ with the J337A att version software.. but for some weird reason i can't get the J337AZ into download mode... even if i choose reboot to DM using other tool or octopus box.. phone just reboots to OS mode again.. i tried several nutton combinations.. but none work.. i do hoewever get the phone into recovery mode... i also tried resetting the phone... Any ideas why it's not going into DM
??