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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 10-17-2015, 19:23   #1 (permalink)
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Microsoft Security Essentials .


new version 2.0.8 has the same problem .
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Old 10-19-2015, 09:15   #2 (permalink)
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Hello.

What exactly You mean by "same problem"? Please explain the problem in more details and we will try to help You.
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Old 10-19-2015, 15:18   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

What exactly You mean by "same problem"? Please explain the problem in more details and we will try to help You.
hello, you guys closed the post about !! problem, the Exe Samsung is excluded automatically by microsoft essentials.
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Old 10-19-2015, 16:31   #4 (permalink)
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Please do the next:
1. Open Microsoft Security Essentials and go to "Settings" tab.
2. Press on "Excluded files and locations".
3. Press "Browse" button.




4. Navigate to installation folder of Octoplus Software, select it, press "Ok" button and complete path will be added to "File locations".
6. Press "Add" button.




7. Press "Save changes" button.




8. Reinstall Octoplus/Octopus Samsung Software.
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Old 10-19-2015, 17:09   #5 (permalink)
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TeamViewer ?.............


Last edited by Octopus box; 10-19-2015 at 17:40.
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Old 10-19-2015, 17:41   #6 (permalink)
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Please download and launch Remote Support Client. Send us connection data (Your ID and Password) in PM and we will try to help You remotely.

Last edited by Octopus box; 10-19-2015 at 18:04.
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Old 10-19-2015, 22:23   #7 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Please download and launch Remote Support Client. Send us connection data (Your ID and Password) in PM and we will try to help You remotely.
hello, I already sent the id /pass
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Old 10-20-2015, 09:58   #8 (permalink)
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Please contact us to Skype, or Yahoo! Messenger, we will try to help You. Our contacts You can find in our profile.
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