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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 02-25-2017, 08:13   #1 (permalink)
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n910f no service


hello ,
i have n910f in no service mode,

so which opreation is used,
i try with reflash
repair NVM
write QCN ,even with working set backup
write NV data another set ,

but still in no service ,
here log everything

Platform: Samsung Android
Selected port: COM12
Selected model: SM-N910F
Mode: Normal
Phone model: SM-N910F
Firmware compiled date:
Firmware compiled time:
Firmware released date: -ù~
Firmware released time:
SW version:
Creating NVM backup
Reading NVM done!
Writing NVM...
NVM writing completed successfully
Please, restart the phone to apply changes
Performed by 2.4.8 Software version.


INFO : 2/25/2017 10:30:22 AM > Platform: Samsung Android
INFO : 2/25/2017 10:30:22 AM > Selected port: COM13
INFO : 2/25/2017 10:30:22 AM > Selected model: SM-N910F
INFO : 2/25/2017 10:30:22 AM > Reading info...
INFO : 2/25/2017 10:30:22 AM > Mode: Normal
INFO : 2/25/2017 10:30:22 AM > Firmware compiled date: Jan 28 2016
INFO : 2/25/2017 10:30:22 AM > Firmware compiled time: 15:00:00
INFO : 2/25/2017 10:30:22 AM > Firmware released date: Jan 5 2017
INFO : 2/25/2017 10:30:22 AM > Firmware released time: 13:44:18
INFO : 2/25/2017 10:30:22 AM > SW Version: MPSS.BO.1.0.r10-00232-M9635TAARANAZM-1.42683.1
INFO : 2/25/2017 10:30:25 AM > Send SPC...
INFO : 2/25/2017 10:30:25 AM > SPC send successfully
INFO : 2/25/2017 10:30:25 AM > Writing QCN...
INFO : 2/25/2017 10:30:25 AM > Writing NV items...
INFO : 2/25/2017 10:30:38 AM > NV items write successfully
INFO : 2/25/2017 10:30:38 AM > Writing NV SIM1 items...
INFO : 2/25/2017 10:30:38 AM > NV SIM1 items write successfully
INFO : 2/25/2017 10:30:38 AM > Writing NV SIM2 items...
INFO : 2/25/2017 10:30:38 AM > NV SIM2 items write successfully
INFO : 2/25/2017 10:30:38 AM > Wrting EFS...
INFO : 2/25/2017 10:30:59 AM > EFS write successfully
INFO : 2/25/2017 10:30:59 AM > Writing provisioning items...
INFO : 2/25/2017 10:31:04 AM > Provisioning items write successfully.
INFO : 2/25/2017 10:31:04 AM > Writing QCN done
INFO : 2/25/2017 10:31:04 AM > QCN write successfully
INFO : 2/25/2017 10:31:04 AM > Please, restart the phone to apply changes
INFO : 2/25/2017 10:31:09 AM > Performed by 2.4.8 Software version.


INFO : 2/25/2017 10:57:36 AM > Platform: Samsung Android
INFO : 2/25/2017 10:57:36 AM > Selected port: COM12
INFO : 2/25/2017 10:57:36 AM > Selected model: SM-N910F
INFO : 2/25/2017 10:57:37 AM > Mode: Normal
INFO : 2/25/2017 10:57:37 AM > Phone model: SM-N910F
INFO : 2/25/2017 10:57:37 AM > Firmware compiled date:
INFO : 2/25/2017 10:57:37 AM > Firmware compiled time:
INFO : 2/25/2017 10:57:37 AM > Firmware released date: -ù~
INFO : 2/25/2017 10:57:37 AM > Firmware released time:
INFO : 2/25/2017 10:57:37 AM > SW version:
INFO : 2/25/2017 10:57:37 AM > Creating NVM backup
INFO : 2/25/2017 10:58:13 AM > Reading NVM done!
INFO : 2/25/2017 10:58:13 AM > Repairing NVM for SM-N910F phone...
ERROR : 2/25/2017 10:58:13 AM > Writing NVM failed
INFO : 2/25/2017 10:58:13 AM > NVM repair completed successfully
WARN : 2/25/2017 10:58:13 AM > To finish the operation, please restart the phone via phone's menu.
INFO : 2/25/2017 10:58:13 AM > Performed by 2.4.8 Software version.
Log file "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG\25-02-2017_10-07-17.log" closed (2/25/2017 11:30:02 AM).
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Old 02-25-2017, 08:14   #2 (permalink)
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most important thing ,
cert is world wide clean ,
and status is PASS ,
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Old 02-25-2017, 08:26   #3 (permalink)
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write cert also

Platform: Samsung Android
Selected port: COM12
Selected model: SM-N910F
Selected file: C:\Users\Alex\Downloads\Cert-SM-N910G_3500000000000.cert
Can't kill external ADB references. Please, close all programs that use ADB server.
Detected phone model: SM-N910F
Firmware compiled date: Tue Mar 1 13:48:57 KST 2016
PDA version: N910FXXS1CPC1
CSC version: N910FBTU1COI1
SW version: N910FXXS1COK1
Phone SN: 0000000
Android version: 5.1.1 (LMY47X)
Sales code: BTU
Country: UK & IRE
HW platform: apq8084
HW Chip: APQ8084
HW Modem: MDM9235
Security patch level: 2016-03-01
Codename: trltexx
Checking Root:
Phone is Rooted.
Checking Certificate file...
Certificate file successfully checked
Writing Certificate...
Writing new phone IMEI...
Checking certificate compatibility...
Certificate is compatible
Writing Certificate...
Phone will restart now. Please don't disconnect cable!
Certificate has been written successfully
Please, restart the phone to apply changes
Performed by 2.4.8 Software version.
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Old 02-25-2017, 08:35   #4 (permalink)
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Hello.

If You have done all the steps via Software, probably the last reason is the HW issue with your device.
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Old 02-25-2017, 09:11   #5 (permalink)
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but yesterday after just hard rest signals and H+ working fine but just for few time
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