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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 12-03-2019, 22:09   #1 (permalink)
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Join Date: Jan 2013
Posts: 317
Member: 1866487
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Thanks Meter: 111
N960U Sprint Unlock Failed: Service currently Unavailable [Answered]


Welcome to Octoplus Box Samsung software version 2.8.4.2
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM430
Selected model: SM-N960U
Operation: Unlock
Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
Searching for a phone. Please wait...
Can't kill external ADB references. Please, close all programs that use ADB server.
Detected phone model: SM-N960U
Firmware compiled date: Wed Oct 23 11:46:03 KST 2019
PDA version: N960USQS3CSJ2
CSC version: N960UOYN3CSJ2
SW version: N960USQU3ASJ1
Build number: 14247068
Phone SN: RF8K811A7XK
Android version: 9 (PPR1.180610.011)
Sales code: SPR
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-11-01
Warranty Void: 0
SIM 1 status: absent
Codename: crownqltesq
Connecting to modem port...
Found phone on COM430
Reading IMEI...OK
-----------------------------------------------------------------------------------
Connecting to server...OK
Checking smart card...OK
Username: dam1inc
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 500 credits.
-----------------------------------------------------------------------------------
Sending device information...OK
Initializing...
Cannot start AT sender
Phone unlocking failed
Performed by 2.8.4.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM430
Selected model: SM-N960U
Operation: Unlock
Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
Searching for a phone. Please wait...
Can't kill external ADB references. Please, close all programs that use ADB server.
Proper android device not found. Make sure that "USB debug" option on the device is turned on.
Phone unlocking failed
Performed by 2.8.4.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM430
Selected model: SM-N960U
Operation: Unlock
Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
Searching for a phone. Please wait...
Can't kill external ADB references. Please, close all programs that use ADB server.
Detected phone model: SM-N960U
Firmware compiled date: Wed Oct 23 11:46:03 KST 2019
PDA version: N960USQS3CSJ2
CSC version: N960UOYN3CSJ2
SW version: N960USQU3ASJ1
Build number: 14247068
Phone SN: RF8K811A7XK
Android version: 9 (PPR1.180610.011)
Sales code: SPR
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-11-01
Warranty Void: 0
SIM 1 status: absent
Codename: crownqltesq
Connecting to modem port...
Found phone on COM430
Reading IMEI...OK
-----------------------------------------------------------------------------------
Connecting to server...OK
Checking smart card...OK
Username: dam1inc
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 500 credits.
-----------------------------------------------------------------------------------
Sending device information...OK
Initializing...OK
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...OK
Rebooting phone
Searching for a phone. Please wait...
Can't kill external ADB references. Please, close all programs that use ADB server.
Searching for signatures...OK
Sending data to server...OK
Initializing...OK
Calculating. Please Wait...failed
Service is currently not available.
Phone unlocking failed
Performed by 2.8.4.2 Software version.
 
Old 12-04-2019, 07:44   #2 (permalink)
Product Supporter
 
Join Date: Jan 2019
Posts: 1,802
Member: 2891705
Status: Offline
Thanks Meter: 326
Hello.

Please repeat the Unlock operation once again, post here log.
 
The Following User Says Thank You to Octopus support For This Useful Post:
Old 12-05-2019, 01:10   #3 (permalink)
Freak Poster
 
dam1inc's Avatar
 
Join Date: Jan 2013
Posts: 317
Member: 1866487
Status: Offline
Thanks Meter: 111
Welcome to Octoplus Box Samsung software version 2.8.4.2
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM430
Selected model: SM-N960U
Operation: Unlock
Attention: The Unlock process may take up to 10 minutes, in some cases period of waiting may be extended up to 48 hours!
Searching for a phone. Please wait...
Can't kill external ADB references. Please, close all programs that use ADB server.
Detected phone model: SM-N960U
Firmware compiled date: Tue Oct 22 20:16:44 KST 2019
PDA version: N960USQS3CSJ1
CSC version: N960UOYN3CSJ1
SW version: N960USQS3CSJ1
Build number: 14171992
Phone SN: RF8K811A7XK
Android version: 9 (PPR1.180610.011)
Sales code: SPR
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-11-01
Warranty Void: 0
SIM 1 status: absent
Codename: crownqltesq
Connecting to modem port...
Found phone on COM430
Reading IMEI...OK
-----------------------------------------------------------------------------------
Connecting to server...OK
Checking smart card...OK
Username: dam1inc
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 0 credits.
-----------------------------------------------------------------------------------
Sending device information...OK
Initializing...OK
Calculating. Please Wait...failed
Service is currently not available.
Phone unlocking failed
Performed by 2.8.4.2 Software version.
 
Old 12-05-2019, 08:46   #4 (permalink)
Product Supporter
 
Join Date: Jan 2019
Posts: 1,802
Member: 2891705
Status: Offline
Thanks Meter: 326
@dam1inc

Hello.

Please check your PM!
 
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