Need help from octoplus supporter j500g cert fail - GSM-Forum

shohag.bd · 06-05-2016, 16:41

Need help from octoplus supporter j500g cert fail

i have done writing cert with octoplus but still unknown
so is there any advice from supporter ..
Thanks in advanced ...

shohag.bd · 06-05-2016, 17:37

Welcome to Octoplus/Octopus Box Samsung software version 2.2.6
-----------------------------------------------------------------------------------
To connect SM-J500G phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+Modem+ADB".
9. Press Home button.
10. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM560
Selected model: SM-J500G
Selected file: C:\Users\SR-Computer\Desktop\SM--J500G_
352141070382870 - Copy.cert
Select Certificate2...
Selected file: C:\Users\SR-Computer\Desktop\SM--J500G_
352141070382870.cert
Perform the following steps:
1. Connect phone via UART cable to the Box.
2. Note: phone screen must be active
Connecting to phone, please wait...
Found phone on COM560
Phone connected successfully
Checking Certificate file...
Certificate file successfully checked
Writing new phone IMEI...
Checking certificate compatibility...
Certificate is compatible
Writing Certificate...
Checking Certificate file...
Certificate file successfully checked
Writing new phone IMEI...
Checking certificate compatibility...
Certificate is compatible
Writing Certificate...
Certificate has been written successfully
Please, restart the phone to apply changes
Performed by 2.2.6 software version

but still same imei unknown

Octopus box · 06-06-2016, 10:48

Hello.

Please perform "Read Info" operation from "Android/EFS manager" tab of the Software and post here full Software log of the operation.

shohag.bd · 06-07-2016, 09:04

Platform: Samsung Android
Selected port: COM1
Selected model: SM-J500G
Reading info, please wait...
Please, press "OK" button on the phone to allow USB debugging..
Detected phone model: SM-J500G
Firmware compiled date: Fri Dec 4 12:54:03 KST 2015
PDA version: J500GXXU1AOL1
CSC version: J500GOLB1AOK2
SW version: J500GXXU1AOK1
Phone SN: 00000000000
Android version: 5.1.1 (LMY48B)
Country: THAILAND
HW platform: msm8916
HW Chip: MSM8916
HW Modem: MSM8916
Codename: j5ltedx
Performed by 2.2.6 software version

Octopus box · 06-07-2016, 11:10

Please make Factory Reset, reflash the phone, then try to write a Cert file again.

shohag.bd · 06-07-2016, 14:24

Dear I have flashed with many different firmware but still same
Any other advice pls...

Octopus box · 06-07-2016, 15:09

Please upload the following files to any file-sharing service:
1. First Security backup of the phone.
2. *.log and *.logx files of performed operations.

Post here download link for these files and we will check what causes the problem.
*.log and *.logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.

shohag.bd · 06-08-2016, 06:22

Thanks for good reply from Octoplus

here is uploaded files, if need more pls reply me.

logs
LOGS - Download - 4shared

SECURITY BACKUP
SECURITY BACKUP - Download - 4shared

shohag.bd · 06-09-2016, 08:55

waiting for reply from Octoplus...

Octopus box · 06-09-2016, 09:28

We received the files and checking what causes the problem. We'll inform You about possible solution.

shohag.bd · 06-15-2016, 06:47

it's too long, get reply from supporter.......

Octopus box · 06-15-2016, 10:48

Try to do the next:
1. Read EFS of another, correctly working SM-J500G.
2. Write EFS file into your phone.
3. Repeat "Write Cert" operation.

06-05-2016, 16:41	#1 (permalink)
shohag.bd Registered User Join Date: Apr 2008 Location: searching new... Posts: 341 Member: 749179 Status: Offline Sonork: 100.1668876 Thanks Meter: 68	Need help from octoplus supporter j500g cert fail Need help from octoplus supporter j500g cert fail i have done writing cert with octoplus but still unknown so is there any advice from supporter .. Thanks in advanced ...

06-05-2016, 17:37	#2 (permalink)
shohag.bd Registered User Join Date: Apr 2008 Location: searching new... Posts: 341 Member: 749179 Status: Offline Sonork: 100.1668876 Thanks Meter: 68	Welcome to Octoplus/Octopus Box Samsung software version 2.2.6 ----------------------------------------------------------------------------------- To connect SM-J500G phone you have to perform the following steps: 1. Disconnect USB cable from phone. 2. Go to Menu->Settings->More->About Device. 3.Tap on "Build number" 7 times to enable developer options. 4. Go to Menu->Settings->More->Developer options. 5. Turn on "USB Debugging" option. 6. Go to dial window. 7. Enter "*#0808#" number. 8. Select "DM+Modem+ADB". 9. Press Home button. 10. Press "Read Info" in software. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM560 Selected model: SM-J500G Selected file: C:\Users\SR-Computer\Desktop\SM--J500G_ 352141070382870 - Copy.cert Select Certificate2... Selected file: C:\Users\SR-Computer\Desktop\SM--J500G_ 352141070382870.cert Perform the following steps: 1. Connect phone via UART cable to the Box. 2. Note: phone screen must be active Connecting to phone, please wait... Found phone on COM560 Phone connected successfully Checking Certificate file... Certificate file successfully checked Writing new phone IMEI... Checking certificate compatibility... Certificate is compatible Writing Certificate... Checking Certificate file... Certificate file successfully checked Writing new phone IMEI... Checking certificate compatibility... Certificate is compatible Writing Certificate... Certificate has been written successfully Please, restart the phone to apply changes Performed by 2.2.6 software version but still same imei unknown

06-06-2016, 10:48	#3 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. Please perform "Read Info" operation from "Android/EFS manager" tab of the Software and post here full Software log of the operation.

06-07-2016, 09:04	#4 (permalink)
shohag.bd Registered User Join Date: Apr 2008 Location: searching new... Posts: 341 Member: 749179 Status: Offline Sonork: 100.1668876 Thanks Meter: 68	Platform: Samsung Android Selected port: COM1 Selected model: SM-J500G Reading info, please wait... Please, press "OK" button on the phone to allow USB debugging.. Detected phone model: SM-J500G Firmware compiled date: Fri Dec 4 12:54:03 KST 2015 PDA version: J500GXXU1AOL1 CSC version: J500GOLB1AOK2 SW version: J500GXXU1AOK1 Phone SN: 00000000000 Android version: 5.1.1 (LMY48B) Country: THAILAND HW platform: msm8916 HW Chip: MSM8916 HW Modem: MSM8916 Codename: j5ltedx Performed by 2.2.6 software version

06-07-2016, 11:10	#5 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Please make Factory Reset, reflash the phone, then try to write a Cert file again.

06-07-2016, 14:24	#6 (permalink)
shohag.bd Registered User Join Date: Apr 2008 Location: searching new... Posts: 341 Member: 749179 Status: Offline Sonork: 100.1668876 Thanks Meter: 68	Dear I have flashed with many different firmware but still same Any other advice pls...

06-07-2016, 15:09	#7 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Please upload the following files to any file-sharing service: 1. First Security backup of the phone. 2. .log and .logx files of performed operations. Post here download link for these files and we will check what causes the problem. .log and .logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.

06-08-2016, 06:22	#8 (permalink)
shohag.bd Registered User Join Date: Apr 2008 Location: searching new... Posts: 341 Member: 749179 Status: Offline Sonork: 100.1668876 Thanks Meter: 68	Thanks for good reply from Octoplus here is uploaded files, if need more pls reply me. logs LOGS - Download - 4shared SECURITY BACKUP SECURITY BACKUP - Download - 4shared

06-09-2016, 08:55	#9 (permalink)
shohag.bd Registered User Join Date: Apr 2008 Location: searching new... Posts: 341 Member: 749179 Status: Offline Sonork: 100.1668876 Thanks Meter: 68	waiting for reply from Octoplus...

06-09-2016, 09:28	#10 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	We received the files and checking what causes the problem. We'll inform You about possible solution.

06-15-2016, 06:47	#11 (permalink)
shohag.bd Registered User Join Date: Apr 2008 Location: searching new... Posts: 341 Member: 749179 Status: Offline Sonork: 100.1668876 Thanks Meter: 68	it's too long, get reply from supporter.......

06-15-2016, 10:48	#12 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Try to do the next: 1. Read EFS of another, correctly working SM-J500G. 2. Write EFS file into your phone. 3. Repeat "Write Cert" operation.