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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 06-19-2018, 20:34   #1 (permalink)
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Need Reset FRP and To Open Screen [Answered]


Need to Open screen lock with custome recovery but have FRP ON
trying to Turn Off FRP with Octopus Factory Service but it says Device not Found
tried alot but same
how to Connect and do the job

Logs are below

Welcome to Octoplus Box Samsung software version 2.6.9
-----------------------------------------------------------------------------------
To connect SM-C7000 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
Connecting to server..
Username: anjumm98
Authorization..
Checking smart card...
Smart card successfully checked.
Checking balance..
Your balance: 200 credits.
Requesting history..
History successfully obtained!
Requesting service status..
Service status successfully obtained!
Performed by 2.6.9 Software version.
Selected interface: USB
Searching for device. Please wait...
Waiting for device...
Device was not found!
Could not read info
Performed by 2.6.9 Software version.
Selected interface: USB
Searching for device. Please wait...
Waiting for device...
Device was not found!
Could not read info
Performed by 2.6.9 Software version.
Selected interface: USB
Searching for device. Please wait...
Waiting for device...
Port busy
Device was not found!
Could not read info
Performed by 2.6.9 Software version.
Selected interface: USB
Searching for device. Please wait...
Waiting for device...
Device was not found!
Could not read info
Performed by 2.6.9 Software version.
Selected interface: USB
Searching for device. Please wait...
Waiting for device...
Device was not found!
Could not read info
Performed by 2.6.9 Software version.
Selected interface: USB
Searching for device. Please wait...
Waiting for device...
Device was not found!
Could not read info
Performed by 2.6.9 Software version.

Last edited by Octopus box; 06-20-2018 at 05:11.
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Old 06-20-2018, 05:10   #2 (permalink)
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Hello.

Quote:
Searching for device. Please wait...
Waiting for device...
Device was not found!
Have You installed proper driver for the device? What device exactly appear in Windows Device Manager when You connect phone to PC?
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Old 06-20-2018, 20:36   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.


Have You installed proper driver for the device? What device exactly appear in Windows Device Manager when You connect phone to PC?
drivers are all ok i flashed it with Odin with same version its having but Octopus Not detecting it what should i do ?
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Old 06-20-2018, 21:41   #4 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.


Have You installed proper driver for the device? What device exactly appear in Windows Device Manager when You connect phone to PC?
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Old 06-21-2018, 07:59   #5 (permalink)
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Try to connect the device via Samsung micro UART C3300k cable, select "UART" interface and perform the operation using this cable. Post the result.
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Old 06-21-2018, 08:01   #6 (permalink)
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Originally Posted by Octopus box View Post
Try to connect the device via Samsung micro UART C3300k cable and perform operation using this cable.

In Factory Service or Normal FRP Remve Function
will data be deleted via UART ? .. because wanted to unlock Screen lock without Data Remove !
Thanks
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Old 06-21-2018, 08:15   #7 (permalink)
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To reset FRP without loosing data perform factory reset FRP operation via server. Note, this operation will reset only FRP lock and will not reset Screen Lock.
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Old 06-21-2018, 08:33   #8 (permalink)
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Quote:
Originally Posted by Octopus box View Post
To reset FRP without loosing data perform factory reset FRP operation via server. Note, this operation will reset only FRP lock and will not reset Screen Lock.
It Says
But i need to unlock Screen lock with Custom Recovery. need To Turn Off FRP Before installing Custom Recovery
Can't Type *#0*# While Screen Locked

Selected interface: UART
Note: Type *#0*# on the phone and connect UART cable.
Searching for device. Please wait...
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Old 06-22-2018, 05:14   #9 (permalink)
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If the device doesn't answer to Software commands via USB and if it is not possible to connect the device via UART cable because of set Screen Lock, currently we don't have another solution.
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Old 06-23-2018, 19:09   #10 (permalink)
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Quote:
Originally Posted by Octopus box View Post
If the device doesn't answer to Software commands via USB and if it is not possible to connect the device via UART cable because of set Screen Lock, currently we don't have another solution.
Ok Thanks,,for Reply

But wanted to Ask is it phone Problem or Octopus Problem
becuase i could Flash the phone but not connected in Factory Service In Octopus
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Old 06-24-2018, 00:42   #11 (permalink)
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Sir, there is no way to bypass screen lock. Some day’s before i tried many way to unlock it.
I have try to off OEM on to off but Octoplus, z3x pro, EFT dongle can't do this
They must add this operation in next update...


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Last edited by Octopus box; 06-24-2018 at 11:01.
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