octopus support site not responding - GSM-Forum

ALI_MAFIA · 02-14-2015, 07:40

hi sir i can not access support site when i m trying to access my software say not responding. and hang. i tried firewall off. after firewall of still same. please tell me how to solve this problem.????

ashraf_bcs · 02-14-2015, 08:20

Quote:

Originally Posted by ALI_MAFIA

hi sir i can not access support site when i m trying to access my software say not responding. and hang. i tried firewall off. after firewall of still same. please tell me how to solve this problem.????

Ali,Use latest Octopus suite for login.

ALI_MAFIA · 02-14-2015, 08:32

Quote:

Originally Posted by ashraf_bcs

Ali,Use latest Octopus suite for login.

i did it bro. i m using 1.8.4 but still same problem. before its was working fine.

Octopus box · 02-14-2015, 08:37

Hello.

Do the next: disable firewall and antivirus, set (install) another browser (not IE) as default browser, reboot the PC and try to go into the Support Area again. Try to go into the Support Area from another PC. Write here the result.

ALI_MAFIA · 02-14-2015, 08:45

Quote:

Originally Posted by Octopus box

Hello.

Do the next: disable firewall and antivirus, set (install) another browser (not IE) as default browser, reboot the PC and try to go into the Support Area again. Try to go into the Support Area from another PC. Write here the result.

still same. i did all thing before. but same

Octopus box · 02-14-2015, 08:51

Try on another PC with another Internet connection (with other ISP).

ALI_MAFIA · 02-14-2015, 08:55

Quote:

Originally Posted by Octopus box

Try on another PC with another Internet connection (with other ISP).

i have 2 pc windows7 and xo s3 try with both but same.

ALI_MAFIA · 02-14-2015, 08:58

Quote:

Originally Posted by Octopus box

Try on another PC with another Internet connection (with other ISP).

now always show this mgs
http://i58.tinypic.com/nn8oi0.jpg

Octopus box · 02-14-2015, 09:06

Run Team Viewer 9 and send us your ID and Pass to PM, we will check.

ALI_MAFIA · 02-14-2015, 09:18

Quote:

Originally Posted by Octopus box

Run Team Viewer 9 and send us your ID and Pass to PM, we will check.

check inbox please . i send team view user pass to you

02-14-2015, 07:40	#1 (permalink)
ALI_MAFIA Freak Poster Join Date: Jun 2007 Location: Chittagong, Bangladesh, Age: 41 Posts: 474 Member: 537240 Status: Offline Sonork: 100.1660416 Thanks Meter: 233	octopus support site not responding hi sir i can not access support site when i m trying to access my software say not responding. and hang. i tried firewall off. after firewall of still same. please tell me how to solve this problem.????

02-14-2015, 08:37	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. Do the next: disable firewall and antivirus, set (install) another browser (not IE) as default browser, reboot the PC and try to go into the Support Area again. Try to go into the Support Area from another PC. Write here the result.

02-14-2015, 08:51	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Try on another PC with another Internet connection (with other ISP).

02-14-2015, 09:06	#9 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Run Team Viewer 9 and send us your ID and Pass to PM, we will check.