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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 02-25-2024, 10:07   #1 (permalink)
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Samsung Note 20 5G SM-N981U Spring unable to activate [Answered]


I updated to the latest firmware available SM-N981U_SPR_N981USQS6HXA1, during the initial configuration I get this screen saying that the device must be activated with a SIM.



As soon as ie insert any SIM “I don’t have his original sim” the screen changes and it freezes without moving forward;



After waiting 10 minutes the response is as per the screenshot;



Do you have a solution to my problem?
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Old 02-25-2024, 10:18   #2 (permalink)
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After the activation is unsuccessful, the ban remains permanently on the network.

If I insert the SIM it is read because it asks for the PIN but everything remains unchanged.

VIDEO: https://youtube.com/shorts/WF-v-4wXd...W9S-_c3rXdu5p4

Info
Code:
Welcome to Octoplus Samsung Software v.4.2.8

Turn on USB debugging on the phone.
Connect powered-on phone to PC using USB via ADB.
Searching ADB devices...
Press "OK" button on the device to allow USB debugging
OK
Reading info...
Detected model: SM-N981U
Fingerprint: samsung/c1qsqw/c1q:13/TP1A.220624.014/N981USQS6HXA1:user/release-keys
Firmware compiled date: Wed Jan 24 18:58:35 KST 2024
PDA version: N981USQS6HXA1
CSC version: N981UOYN6HXA1
SW version: N981USQS6HXA1
Build number: 25822308
Phone SN: RFCN80DPWBA
Android version: 13 (TP1A.220624.014)
Sales code: USC
Carrier Id: SPR
Country: USA
HW platform: qcom
HW Chip: kona
HW Modem: REV1.0
Security patch level: 2024-02-01
Warranty Void: 0
Codename: c1qsqw
SIM 1 status: UNKNOWN
SIM 2 status: NOT READY
Modem board: SDX55M

Last edited by s@lwos; 02-25-2024 at 10:26.
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Old 02-26-2024, 09:46   #3 (permalink)
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Hello.

Unfortunately, we don't have solution on your issue becouse this phone has a last firmware.

Quote:
Security patch level: 2024-02-01

Last edited by Octopus box; 02-26-2024 at 09:53.
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Old 02-26-2024, 10:00   #4 (permalink)
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Can't downgrade the firmware?
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Old 02-26-2024, 11:09   #5 (permalink)
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We do not recommend downgrading the firmware because the probability of killing the phone is high.
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