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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 03-24-2020, 14:01   #1 (permalink)
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Lightbulb 😷 Remote Unlock and COVID-19 Pandemic 😷


These days the whole world is facing a pandemic of COVID-19. The virus is spreading very fast. Social distancing is the most effective measure to withstand it. Many businesses have been forced to shut down as the situation continuously worsens.

As an extraordinary measure, we have decided to give you a temporary possibility to work from home in order to stay afloat if your workshop is closed for quarantine or you wish to isolate yourself voluntarily, but don’t want to lose your customers. Even if you are at home, you still can service phones remotely using Octoplus Box or Dongle without having contact with people directly.

Of course, you have to instruct your customers, spend some time preparing your and their PCs to complete this procedure, so we made this short tutorial to make your life easier.

IMPORTANT! Keep in mind that you’re still not allowed to share Octoplus Box with others as Card sharing is Piracy and will lead to permanent ban (for more info read this statement).


However, servicing phones remotely won’t be treated as a breach of rules untill the end of the current pandemic situation as an exception. This option will be prohibited when things will get back to normal.

Please follow fair use principles, do not dump the market, and treat your colleagues as you’d like to be treated yourself, as any abuse or complaints may lead to personal sanctions.
Not all other boxes/dongles can be used this way, so be careful!


How to connect Samsung S9 (SM-G960F) remotely

Let's start!
First, you should establish a VPN (virtual private network) connection between yours and the customer's PC using the Radmin VPN software.


🐙 Download and install the Radmin VPN software on both PCs.
Download link: www.radmin-vpn.com



🐙 Launch the software on your PC and press ‘Create New Network’.





🐙 Provide your customer with the name and password of the network so that they can join you.




🐙 After a successful connection, you will see the name of the customer´s PC and their virtual IP.




🐙 Now the customer has to share their phone using the USB Network Gate software
Please note! USB Network Gate software is a payware, but there is a 14-day trial period for sharing devices. Since you are the ‘client’, not the ‘server’, this should work with as many customers as you need. Or you can also use any other sharing software.


🐙 The customer has to connect the phone directly to the USB port of their PC and share the device (their phone) via the USB Network Gate software.





After this, you will see the shared phone in the USB Network Gate software on your side.






🐙 The phone should be detected by the Device Manager on your PC as Samsung Mobile USB Composite Device.




When the user's phone is detected on your PC, you can start the service procedure.


🐙 Launch the Octoplus Box Samsung software, choose the needed model, and press the ‘Help’ button (here you can find the drivers required for Samsung Phones and step by step manual).

🐙 In the COM Port, you can see the customer's phone detected as Samsung Mobile USB Composite Device.

🐙 Press “Read info”. You can see that the phone is detected correctly and your job can be done.







Wishing you good health and all the best!
Octoplus Box Team

Last edited by Gsmserver; 03-24-2020 at 14:18.
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Old 03-24-2020, 14:17   #2 (permalink)
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good job team ������
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Old 03-24-2020, 14:21   #3 (permalink)
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great work good job stay safe stay at home
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Old 03-24-2020, 14:22   #4 (permalink)
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Thank you! That is really appreciated, i was thinking of it. Well done! Take care!
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Old 03-24-2020, 14:28   #5 (permalink)
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thanks team its so helpful
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Old 03-24-2020, 15:01   #6 (permalink)
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Very very Thanks for this solution @OCTOPUS TEAM.

Please, i want know only one thing, since here in Europe we are put very very Bad and are 20 days w/o work due COVID19 issue.

A) We all have Static IP never used VPN, whats happen with out "Internet Provvider", seeyng that we are using these Programs and VPN?

B) After installed all these programs, how we turn back for use Our normal "Static IP"?

Sorry my ignorance in all this, but never used. I want to hope only that this "COVID19", killing also my Familiar, End first possible becouse here in our country we are put very very Bad!!!

Br
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Old 03-24-2020, 15:02   #7 (permalink)
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This is what expected. From one of the famous. Teams and respected.
Thx guys hope this bad days is gone. And i hope the world is will recover from this

Sent from my INE-LX1 using Tapatalk
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Old 03-24-2020, 15:05   #8 (permalink)
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Quote:
A) We all have Static IP never used VPN, whats happen with out "Internet Provvider", seeyng that we are using these Programs and VPN?

B) After installed all these programs, how we turn back for use Our normal "Static IP"?
a) if u have static and publick ip with unlocked ports u dont need vpn,
b) programs dont change ur ip.

Hope u get good situation fast, i wish u that
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Old 03-24-2020, 15:06   #9 (permalink)
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Every products can share or only samsung

Sent from my INE-LX1 using Tapatalk
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Old 03-24-2020, 15:10   #10 (permalink)
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nice, hopefully other teams follow
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Old 03-24-2020, 15:19   #11 (permalink)
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Nice thank you team so usb sharing is not illegal in your side or it just for the pandemic?

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Old 03-24-2020, 15:20   #12 (permalink)
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Quote:
Originally Posted by kikas112 View Post
a) if u have static and publick ip with unlocked ports u dont need vpn,
b) programs dont change ur ip.

Hope u get good situation fast, i wish u that
Thanks for you answer, but of course i haven't Open Public my IP, or Port open to all, in this mode i can receive Attack very easy, of course Port are Locked.

Important not change my IP and my Best Internet Speed continue also with VPN.

Br
allumts
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Old 03-24-2020, 15:29   #13 (permalink)
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Nothink id changed, VPN install aditiobal network adapter and as u see u create a network in software, ur internet will work like was before, other can joint to ur network to have direct connection. Then u will have IP in this network, so u can use flexi hub to connect phone. Ur IP is in untuch

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Old 03-24-2020, 15:45   #14 (permalink)
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@allumts, VPN won't interfere with your real IP and ISP shouldn't care about this. you don't have to tell your real IP to customers either. (I know you're from Italy, stay strong!)

@helpo, all Octoplus modules are allowed to connect phones by remote till the end of pandemic. just remember not to share your cards

@eyobaaa, sharing card is still prohibited. you are allowed to connect to customer's phone, instead of sending it to you by post till the end of pandemic
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Old 03-24-2020, 20:18   #15 (permalink)
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I always use VPN on my pc, and why can’t I work remotely? why can't I remotely connect the client phone to me? (outside the pandemic)
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