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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 12-10-2020, 15:53   #1 (permalink)
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octopus box security error [Answered]


hi Problem installing box in system

Please help me

win 10 64bit https://s16.picofile.com/file/8417045876/Untitled.jpg
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Old 12-10-2020, 16:13   #2 (permalink)
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Hello.

Please update the card and try to launch software again.
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Old 12-12-2020, 08:03   #3 (permalink)
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Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 00000A94
The card is not valid card.
Found card with s/n 00064B8F
Selected card: 0000064B8F
Updates count: 37
Updates limit: 40
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - NO
- FRP - NO
Creating secure connection...
[0000.2]Exception: ''$
[0000]Exception: RichEdit line insertion error
Requesting firmware...
Writing card firmware...
Failed!
Error at cmd #3
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Old 12-12-2020, 09:14   #4 (permalink)
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We've been already answered and explained an issue with card reader drivers in many threads, try to use some forum search button! You need to re-install card reader driver from Alcor to Microsoft USBCCID WUDF, then update card manually
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