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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 06-03-2017, 08:31   #1 (permalink)
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S7 EDGE imei repair failed. Need Help


-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM10
Selected model: SM-G935F
Detected phone model: SM-G935F
Firmware compiled date: Tue Aug 9 18:50:34 KST 2016
PDA version: G935FXXU1BPH6
CSC version: G935FVFG1BPH1
SW version: G935FXXU1BPH1
Phone SN: RF8H31RC88Y
Android version: 6.0.1 (MMB29K)
Sales code: VD2
Country: Germany
HW platform: exynos5
HW Chip: exynos8890
HW Modem: SHANNON335
Security patch level: 2016-08-01
SIM 1 status: absent
Codename: hero2ltexx
Checking Root:
Phone is Rooted.
Reading security backup, please wait...
Backup saved as C:\Program Files (x86)\Octoplus\Octoplus_Samsung
\BACKUP\Security-SM-G935F-Unknown03-06-2017_13-23-47-.asec
file
Connecting to modem port...
Found phone on COM21
Reading data from phone...OK
New IMEI: 356376082837315
Writing new phone IMEI...
Invalid security image!
Write IMEI failed
Performed by 2.5.4 Software version.
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Old 06-03-2017, 09:02   #2 (permalink)
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Hello.

Please upload *.log and *.logx file of performed operations and post here download link. We will check where can be the problem.
*.log and *.logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.
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Old 06-03-2017, 09:24   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please upload *.log and *.logx file of performed operations and post here download link. We will check where can be the problem.
*.log and *.logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.
Log

Plz find the log report here.....
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Old 06-03-2017, 09:28   #4 (permalink)
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We will research it and try to find where can be the problem.
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Old 06-04-2017, 07:46   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
We will research it and try to find where can be the problem.
Still waiting for ur response.....
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Old 06-05-2017, 07:51   #6 (permalink)
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Please also upload Security backup of the phone and post here download link.
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