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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 07-18-2014, 11:34   #1 (permalink)
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Smile S7710 unlock not working always same error I tesed on 2 phones [Solved]


Hi like in topic please fix this in next update, unlock S7710 samsung not working always same error:
on uart or usb cable no change all time same:

--INFO : 2014-07-18 12:07:56 > Platform: Samsung AnycallINFO : 2014-07-18 12:07:56 > Selected port: COM3INFO : 2014-07-18 12:07:56 > Selected model: GT-S7710INFO : 2014-07-18 12:07:56 > Searching for a phone. Please wait...INFO : 2014-07-18 12:07:57 > Detected phone model: GT-S7710INFO : 2014-07-18 12:07:59 > Unlocking phone...INFO : 2014-07-18 12:07:59 > Unlocking phone. This can take some time. Please wait...ERROR : 2014-07-18 12:08:05 > Phone unlocking failed

Last edited by Octopus box; 05-06-2016 at 10:43.
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Old 07-18-2014, 11:53   #2 (permalink)
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Hello.

Do the next:

1. Install the latest Software version (Software)
2. Install required driver.
3. Write the firmware "GT-S7710_for_Unlock_and_Repair_IMEI" from the Support Area.
4. Reboot the phone.
5. Connect powered-on phone to BOX via Samsung Micro UART cable.
6. Enter correct IMEI.
7. Click "IMEI fix" button.
8. Follow Software instructions (prompts).
9. Write here full Software log.
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Old 07-18-2014, 13:57   #3 (permalink)
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Can't add simple procedure like with other phone that just need root phone ?
Or add in software information that in this phone model you need write special file from support before unlock, imei repair ??
When user select model this info will be good. Before start play with phone. I know instruction are in software you write but this need time sometimes not have this.

After so long time that you add this model to supported informtion like need write to this phone special file lots users not remember when lots newer phone no need this.
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Old 07-18-2014, 14:36   #4 (permalink)
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Quote:
Or add in software information that in this phone model you need write special file from support before unlock, imei repair ??
Always read Software manual ("Help" button in the Software) - all necessary steps are described there.
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Old 05-05-2016, 20:29   #5 (permalink)
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set flashed with unlock flash file from support !
-----------------------------------------------------------------------------------
To connect GT-S7710 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->Applications->Development.
3. Turn on "USB Debugging" option.
4. When message is appear press "Yes".
5. Go to dial window.
6. Enter "*#7284#" number.
7. Set "UART" radio button to "Modem" value.
7. Set "USB" radio button to "PDA" value.
8. Restart phone.
9. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM3
Selected model: GT-S7710
Searching for a phone. Please wait...
Detected phone model: GT-S7710
Detect Model Name: GT-S7710
S/W version: S7710XXAMB6
Unlocking phone...
Unlocking phone. This can take some time. Please wait...
Phone unlocking failed
Performed by 2.2.5 software version

always error with usb or vart cable ??????????????
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Old 05-05-2016, 20:49   #6 (permalink)
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it's ok now !!!!
-----------------------------------------------------------------------------------
To connect GT-S7710 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->Applications->Development.
3. Turn on "USB Debugging" option.
4. When message is appear press "Yes".
5. Go to dial window.
6. Enter "*#7284#" number.
7. Set "UART" radio button to "Modem" value.
7. Set "USB" radio button to "PDA" value.
8. Restart phone.
9. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM21
Selected model: GT-S7710
Searching for a phone. Please wait...
Detected phone model: GT-S7710
Unlocking phone...
Unlocking phone. This can take some time. Please wait...
Please insert card into phone, if phone is locked, then type 00000000
Phone is successfully unlocked
Performed by 2.2.5 software version
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