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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 03-25-2020, 17:53   #1 (permalink)
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Posts: 339
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S9 G960u1 KG Fail [Answered]


Welcome to Octoplus Box Samsung software version 2.9.1
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-G960U1
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM22
Mode: Emergency
Performed by 2.9.1 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM22
Selected model: SM-G960U1
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM22
Mode: Emergency
Performed by 2.9.1 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM22
Selected model: SM-G960U1
Operation: KnoxGuard Unlock
Please, press "OK" button on the phone to allow USB debugging.
Detected phone model: SM-G960U1
Firmware compiled date: Thu Feb 6 13:00:52 KST 2020
PDA version: G960U1UES7DTB2
CSC version: G960U1OYM7DTB2
SW version: G960U1UES7DTB2
Build number: 15063251
Phone SN: R58MB3W4LYY
Android version: 10 (QP1A.190711.020)
Sales code: XAA
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2020-02-01
Warranty Void: 0
SIM 1 status: absent
Codename: starqlteue
Initializing...OK
Device firmware is currently not supported
Operation was failed!
Performed by 2.9.1 Software version.

any help ?
 
Old 03-26-2020, 07:37   #2 (permalink)
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Join Date: Jan 2019
Location: USA, New York
Posts: 10,159
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Hello.

Unfortunately, your phone has a latest security patch which is not supported.

Quote:
Security patch level: 2020-02-01
Quote:
Device firmware is currently not supported
 
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