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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 03-25-2020, 16:44   #1 (permalink)
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sam j701f Write IMEI failed [Answered]


Welcome to Octoplus Box Samsung software version 2.9.1
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM13
Selected model: SM-J701FD
Operation: Repair IMEI A
Detected phone model: SM-J701F
Firmware compiled date: Fri Nov 15 17:15:38 KST 2019
PDA version: J701FDDU8CSK4
CSC version: J701FODD8CSK4
SW version: J701FXXU8ASK1
Build number: QB14429660
Phone SN: RZ8K10ZAFDB
Android version: 9 (PPR1.180610.011)
Sales code: INS
Country: India
HW platform: exynos5
HW Chip: unknown
HW Modem: SHANNON315
Security patch level: 2019-11-01
Warranty Void: 0
Codename: j7veltedx
-----------------------------------------------------------------------------------
Connecting to server ..
Username: 2go7ac3
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Checking operation...failed
Device's modem J701FXXU8ASK1 (QB14429660) is not supported!
Write IMEI failed
Performed by 2.9.1 Software version.

please help
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Old 03-25-2020, 16:55   #2 (permalink)
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Hello.

We'll try to add this modem into support in next 1 day, You can try to reflash your device with another firmware and repeat operation again
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