Samsung A7 SM-A750G repair imei [Answered]

[martinfl95]

I can't repair the imei, someone can help me? I only have the Octoplus Box

[Octopus support]

Hello.

Please post here full Software log of Repair IMEI operation.

You can find Software log here: C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG folder.

[martinfl95]

INFO : 21/09/2019 09:52:58 p. m. > Platform: Samsung Android
INFO : 21/09/2019 09:52:58 p. m. > Selected port: COM5
INFO : 21/09/2019 09:52:58 p. m. > Selected model: SM-A750G
INFO : 21/09/2019 09:52:58 p. m. > Operation: Repair IMEI A
WARN : 21/09/2019 09:53:00 p. m. > Please, press "OK" button on the phone to allow USB debugging.
INFO : 21/09/2019 09:53:06 p. m. > Detected phone model: SM-A750G
INFO : 21/09/2019 09:53:06 p. m. > Firmware compiled date: Wed Jun 12 01:41:05 KST 2019
INFO : 21/09/2019 09:53:06 p. m. > PDA version: A750GUBS3BSF2
INFO : 21/09/2019 09:53:06 p. m. > CSC version: A750GOWA3BSF1
INFO : 21/09/2019 09:53:06 p. m. > SW version: A750GNUBS3BSF1
INFO : 21/09/2019 09:53:06 p. m. > Phone SN: R28KC173XFX
INFO : 21/09/2019 09:53:06 p. m. > Android version: 9 (PPR1.180610.011)
INFO : 21/09/2019 09:53:06 p. m. > Sales code: TCE
INFO : 21/09/2019 09:53:06 p. m. > Country: MEXICO
INFO : 21/09/2019 09:53:06 p. m. > HW platform: exynos5
INFO : 21/09/2019 09:53:06 p. m. > HW Chip: unknown
INFO : 21/09/2019 09:53:06 p. m. > HW Modem: SHANNON327
INFO : 21/09/2019 09:53:07 p. m. > Security patch level: 2019-06-01
INFO : 21/09/2019 09:53:07 p. m. > Warranty Void: 0
INFO : 21/09/2019 09:53:07 p. m. > SIM 1 status: loaded
INFO : 21/09/2019 09:53:07 p. m. > Codename: a7y18lteub
INFO : 21/09/2019 09:53:07 p. m. > -----------------------------------------------------------------------------------
WARN : 21/09/2019 09:53:07 p. m. > Connecting to server ..
INFO : 21/09/2019 09:53:07 p. m. > Username: z8rhwup
INFO : 21/09/2019 09:53:18 p. m. > Connect to server successfull.
INFO : 21/09/2019 09:53:18 p. m. > Checking smart card...
INFO : 21/09/2019 09:53:30 p. m. > Smart card successfully checked.
INFO : 21/09/2019 09:53:37 p. m. > Your balance: 100 credits.
INFO : 21/09/2019 09:53:37 p. m. > -----------------------------------------------------------------------------------
INFO : 21/09/2019 09:53:38 p. m. > Checking operation...
ERROR : 21/09/2019 09:53:41 p. m. > failed
ERROR : 21/09/2019 09:53:41 p. m. > Device's modem A750GNUBS3BSF1 is not supported!
ERROR : 21/09/2019 09:53:41 p. m. > Write IMEI failed
INFO : 21/09/2019 09:53:42 p. m. > Performed by 2.8.2.3 Software version.