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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 11-29-2019, 14:03   #1 (permalink)
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Smile samsung g930a unlocking problem [Solved]


Platform: Samsung Android
Selected port: COM26
Selected model: SM-G930A
Operation: Read Codes
"Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not supported!

Make sure device requests to enter unlock code and only then perform “Read Codes” operation!"

Continue?
Searching for a phone. Please wait...
Detected phone model: SM-G930A
Firmware compiled date: Tue Nov 6 22:06:53 KST 2018
PDA version: G930AUCS8CRK1
CSC version: G930AATT8CRK1
SW version: G930AUCS8CRK1
Build number: 11148748
Phone SN: R38H60TC0KM
Android version: 8.0.0 (R16NW)
Sales code: ATT
Country: USA
HW platform: msm8996
HW Chip: MSM8996
HW Modem: MSM8996
Security patch level: 2018-11-01
Warranty Void: 0
SIM 1 status: absent
Codename: heroqlteuc
-----------------------------------------------------------------------------------
Connecting to server ..
Username: sreejeshkm52
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: 50 credits.
-----------------------------------------------------------------------------------
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...OK
Performed by 2.8.4.2 Software version.
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Old 11-29-2019, 15:00   #2 (permalink)
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Hello.

Please check your PM!
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Old 11-30-2019, 07:03   #3 (permalink)
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Platform: Samsung Android
Selected port: COM26
Selected model: SM-G930A
Operation: Read Codes
"Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not supported!

Make sure device requests to enter unlock code and only then perform “Read Codes” operation!"

Continue?
Searching for a phone. Please wait...
Detected phone model: SM-G930A
Firmware compiled date: Tue Nov 6 22:06:53 KST 2018
PDA version: G930AUCS8CRK1
CSC version: G930AATT8CRK1
SW version: G930AUCS8CRK1
Build number: 11148748
Phone SN: R38H60TC0KM
Android version: 8.0.0 (R16NW)
Sales code: ATT
Country: USA
HW platform: msm8996
HW Chip: MSM8996
HW Modem: MSM8996
Security patch level: 2018-11-01
Warranty Void: 0
SIM 1 status: absent
Codename: heroqlteuc
-----------------------------------------------------------------------------------
Connecting to server ..
Username: sreejeshkm52
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: 50 credits.
-----------------------------------------------------------------------------------
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...OK
Detecting security type...(1)
Searching for signatures...OK
Sending request...OK
Calculating codes. Please wait...
FREEZE: 30802914
NET LOCK: 62819504
SUB LOCK: 00000000
SP LOCK: 00000000
CP LOCK: 00000000
Performed by 2.8.4.2 Software version.
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Old 12-04-2019, 11:32   #4 (permalink)
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HI. I have same problem - trying on different phone software but no effect.

Platform: Samsung Android
Selected port: COM140
Selected model: SM-G930A
Operation: Read Codes
"Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not
supported!

Make sure device requests to enter unlock code and only then perform
“Read Codes” operation!"

Continue?
Searching for a phone. Please wait...
Detected phone model: SM-G930A
Firmware compiled date: Tue Jun 4 18:35:07 KST 2019
PDA version: G930AUCUACSF1
CSC version: G930AATTACSF1
SW version: G930AUCUACSF1
Build number: 12903924
Phone SN: R58H8467GSF
Android version: 8.0.0 (R16NW)
Sales code: ATT
Country: USA
HW platform: msm8996
HW Chip: MSM8996
HW Modem: MSM8996
Security patch level: 2019-04-01
Warranty Void: 0
SIM 1 status: absent
Codename: heroqlteuc
-----------------------------------------------------------------------------------
Connecting to server ..
Username: 66pgcre
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: 74 credits.
-----------------------------------------------------------------------------------
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...OK
Performed by 2.8.4.2 Software version.
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Old 12-04-2019, 13:46   #5 (permalink)
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Hello.

Please, download and install the latest test Software version after repeat operation again
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Old 12-04-2019, 15:52   #6 (permalink)
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After update - all OK . Great Job. Thx a lot.



Welcome to Octoplus Box Samsung software version 2.8.4.2
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM140
Selected model: SM-G930A
Operation: Read Codes
"Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not
supported!

Make sure device requests to enter unlock code and only then perform
“Read Codes” operation!"

Continue?
Searching for a phone. Please wait...
Detected phone model: SM-G930A
Firmware compiled date: Tue Jun 4 18:35:07 KST 2019
PDA version: G930AUCUACSF1
CSC version: G930AATTACSF1
SW version: G930AUCUACSF1
Build number: 12903924
Phone SN: R58H8467GSF
Android version: 8.0.0 (R16NW)
Sales code: ATT
Country: USA
HW platform: msm8996
HW Chip: MSM8996
HW Modem: MSM8996
Security patch level: 2019-04-01
Warranty Void: 0
SIM 1 status: absent
Codename: heroqlteuc
-----------------------------------------------------------------------------------
Connecting to server ..
Username: 66pgcre
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: 74 credits.
-----------------------------------------------------------------------------------
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...OK
Detecting security type...(1)
Searching for signatures...OK
Sending request...OK
Calculating codes. Please wait...
FREEZE: 53649040
NET LOCK: 06290303
SUB LOCK: 00000000
SP LOCK: 00000000
CP LOCK: 00000000
Performed by 2.8.4.2 Software version.
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Old 12-04-2019, 16:38   #7 (permalink)
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Code not accepted. Try with : #7465625*638#

First enter freeze next network - but not successful.

Any advice ??
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Old 12-04-2019, 16:59   #8 (permalink)
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Please, make video of How You are entering codes, after contact with us via mail:

Quote:
send us email to: [email protected] with detailed issue description, attach log files, box serial number and Octoplus credits username if none of above had worked
P.S. EMAIL WITHOUT LOGS, SN, ACCOUNT NAME WILL BE IGNORED!
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Old 12-05-2019, 14:02   #9 (permalink)
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I flashed phone with firmware modem from Combo : COMBINATION_VZW_FA60_G930AUCUAASF1 - only modem

Then phone ask unlock netowrk code , put 00000000 then network unlock code : NET LOCK: 06290303 and phone accepted both code .

Then flash correct modem from firmware - phone work corectly.
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