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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 02-13-2020, 16:33   #1 (permalink)
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Can't repair imei SM-A310F [Answered]


Log:
Code:
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM20
Selected model: SM-A310F
Operation: Repair IMEI A
Detected phone model: SM-A310F
Firmware compiled date: Mon Jul  9 17:19:45 KST 2018
PDA version: A310FXXU4CRG2
CSC version: A310FOXX4CRG2
SW version: A310FXXU4CRF1
Build number: QB9917923
Phone SN: RF1D45EJGGR
Android version: 7.0 (NRD90M)
Sales code: XEH
Country: Hungary
HW platform: exynos5
HW Chip: exynos7580
HW Modem: SHANNON310
Security patch level: 2018-06-01
Warranty Void: 0
SIM 1 status: absent
SIM 2 status: absent
Codename: a3xeltexx
Rebooting phone
Searching for a phone. Please wait...OK
-----------------------------------------------------------------------------------
Connecting to server ..
Username: xxxxxxx
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Checking operation...OK
-----------------------------------------------------------------------------------
Writing new phone IMEI...failed
Write IMEI failed
Performed by 2.8.9.1 Software version.

Last edited by deezeezzzz; 02-13-2020 at 16:42.
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Old 02-13-2020, 16:52   #2 (permalink)
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Hello.

Please, close the Software and send us latest *.log and *.logx files from "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder. We will research where can be the problema and try to find solution.
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Old 02-14-2020, 09:39   #3 (permalink)
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Hi. Logs in attachment....
Attached Files
File Type: rar Logs.rar (2.2 KB, 1 views)

Last edited by deezeezzzz; 02-14-2020 at 09:48.
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Old 02-14-2020, 10:15   #4 (permalink)
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Hello.

Please, reflash your device with another firmware, after repeat Repair IMEI operation again
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