Samsung SGH-A847m not reading codes - GSM-Forum

Geckodog · 04-07-2017, 20:51

I have a Samsung SGH-A847m here not reading codes. I just updated my Octoplus Shell and Samsung but it still isn't giving me the codes. Read info seems to work fine other than it telling me it's the wrong model number. It's an SGH-A847m, the software is saying SGH-A847, I've tried it both ways. Any suggestions?

Thx,
Cb

Octopus box · 04-08-2017, 08:13

Hello.

Please post here full Software log, we will check it.

Also, read these rules:

http://forum.gsmhosting.com/vbb/f684...leted-2165824/,
http://forum.gsmhosting.com/vbb/f62/...rules-1591101/.

Geckodog · 04-10-2017, 13:42

Welcome to Octoplus/Octopus Box Samsung software version 2.5.1
-----------------------------------------------------------------------------------
To connect SGH-A847M phone you have to perform the following
steps:
1. Disconnect USB cable from phone.
2. Type *#782872#.
3. Press confirm button.
4. Type *#7465625# and leave appeared message on phone screen.
5. Connect USB cable and select Diagnostics COM port.
6. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM77
Selected model: SGH-A847M
Mode: Normal
Phone model: SGH-A847
Warning: Selected model (SGH-A847M) differs from the detected one
(SGH-A847)!
Firmware compiled date: Aug 12 2010
Firmware compiled time: 07:00:00
Firmware released date: Nov 18 2010
Firmware released time: 21:31:01
Phone IMEI: 355830-XX-XXXXXX-9
Bluetooth MAC: 38:2D:4A:A4

F:0C
SW version: SBAM6290A-KPVMZL-2.6.014023_1S
Performed by 2.5.1 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM77
Selected model: SGH-A847M
Mode: Normal
Phone model: SGH-A847
Warning: Selected model (SGH-A847M) differs from the detected one
(SGH-A847)!
Firmware compiled date: Aug 12 2010
Firmware compiled time: 07:00:00
Firmware released date: Nov 18 2010
Firmware released time: 21:31:01
Phone IMEI: 355830-XX-XXXXXX-9
Bluetooth MAC: 38:2D:4A:A4

F:0C
SW version: SBAM6290A-KPVMZL-2.6.014023_1S
Reading phone unlock codes. This can take some time, please wait...

Geckodog · 04-10-2017, 14:07

If you are wanting the LOG file, it won't upload to forum.

Octopus box · 04-10-2017, 14:54

Please select correct phone model and then repeat "Read Codes" operation. Post here the result.

Geckodog · 04-10-2017, 15:20

Like my first post stated, I already tried that, but here it is.
-----------------------------------------------------------------------------------
To connect SGH-A847 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Type *#782872#.
3. Press confirm button.
4. Type *#7465625# and leave appeared message on phone screen.
5. Connect USB cable and select Diagnostics COM port.
6. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM77
Selected model: SGH-A847
Mode: Normal
Phone model: SGH-A847
Firmware compiled date: Aug 12 2010
Firmware compiled time: 07:00:00
Firmware released date: Nov 18 2010
Firmware released time: 21:31:01
Phone IMEI: 355830-XX-XXXXXX-9
Bluetooth MAC: 38:2D:4A:A4

F:0C
SW version: SBAM6290A-KPVMZL-2.6.014023_1S
Performed by 2.5.1 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM77
Selected model: SGH-A847
Mode: Normal
Phone model: SGH-A847
Firmware compiled date: Aug 12 2010
Firmware compiled time: 07:00:00
Firmware released date: Nov 18 2010
Firmware released time: 21:31:01
Phone IMEI: 355830-XX-XXXXXX-9
Bluetooth MAC: 38:2D:4A:A4

F:0C
SW version: SBAM6290A-KPVMZL-2.6.014023_1S
Reading phone unlock codes. This can take some time, please wait...

Octopus box · 04-10-2017, 15:37

Please upload *.log and *.logx files of performed operations to any file-sharing service and post here download link. We will check what causes the problem.
*.log and *.logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.

Geckodog · 04-10-2017, 16:54

https://drive.google.com/drive/folde...HM?usp=sharing

Geckodog · 04-10-2017, 21:03

I will add that this phone is a customers, and they will be in to pick it up tomorrow.

Geckodog · 04-13-2017, 14:13

Any luck on this? My customer didn't make it back in yet.

Octopus box · 04-13-2017, 14:36

Please contact us to Skype, or Yahoo! Messenger, we'll try to help You. Our contacts You can find in our profile.

Geckodog · 04-13-2017, 15:33

ok sure thing, you wanna maybe sign in to skype?

04-07-2017, 20:51	#1 (permalink)
Geckodog Freak Poster Join Date: Mar 2015 Posts: 113 Member: 2364437 Status: Offline Thanks Meter: 4	Samsung SGH-A847m not reading codes I have a Samsung SGH-A847m here not reading codes. I just updated my Octoplus Shell and Samsung but it still isn't giving me the codes. Read info seems to work fine other than it telling me it's the wrong model number. It's an SGH-A847m, the software is saying SGH-A847, I've tried it both ways. Any suggestions? Thx, Cb

04-08-2017, 08:13	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Hello. Please post here full Software log, we will check it. Also, read these rules: http://forum.gsmhosting.com/vbb/f684...leted-2165824/, http://forum.gsmhosting.com/vbb/f62/...rules-1591101/. Last edited by Octopus box; 04-08-2017 at 08:25.

04-10-2017, 13:42	#3 (permalink)
Geckodog Freak Poster Join Date: Mar 2015 Posts: 113 Member: 2364437 Status: Offline Thanks Meter: 4	Welcome to Octoplus/Octopus Box Samsung software version 2.5.1 ----------------------------------------------------------------------------------- To connect SGH-A847M phone you have to perform the following steps: 1. Disconnect USB cable from phone. 2. Type #782872#. 3. Press confirm button. 4. Type #7465625# and leave appeared message on phone screen. 5. Connect USB cable and select Diagnostics COM port. 6. Press "Read Info" in software. ----------------------------------------------------------------------------------- Platform: Samsung Anycall Selected port: COM77 Selected model: SGH-A847M Mode: Normal Phone model: SGH-A847 Warning: Selected model (SGH-A847M) differs from the detected one (SGH-A847)! Firmware compiled date: Aug 12 2010 Firmware compiled time: 07:00:00 Firmware released date: Nov 18 2010 Firmware released time: 21:31:01 Phone IMEI: 355830-XX-XXXXXX-9 Bluetooth MAC: 38:2D:4A:A4F:0C SW version: SBAM6290A-KPVMZL-2.6.014023_1S Performed by 2.5.1 Software version. ----------------------------------------------------------------------------------- Platform: Samsung Anycall Selected port: COM77 Selected model: SGH-A847M Mode: Normal Phone model: SGH-A847 Warning: Selected model (SGH-A847M) differs from the detected one (SGH-A847)! Firmware compiled date: Aug 12 2010 Firmware compiled time: 07:00:00 Firmware released date: Nov 18 2010 Firmware released time: 21:31:01 Phone IMEI: 355830-XX-XXXXXX-9 Bluetooth MAC: 38:2D:4A:A4F:0C SW version: SBAM6290A-KPVMZL-2.6.014023_1S Reading phone unlock codes. This can take some time, please wait...

04-10-2017, 15:20	#6 (permalink)
Geckodog Freak Poster Join Date: Mar 2015 Posts: 113 Member: 2364437 Status: Offline Thanks Meter: 4	Like my first post stated, I already tried that, but here it is. ----------------------------------------------------------------------------------- To connect SGH-A847 phone you have to perform the following steps: 1. Disconnect USB cable from phone. 2. Type #782872#. 3. Press confirm button. 4. Type #7465625# and leave appeared message on phone screen. 5. Connect USB cable and select Diagnostics COM port. 6. Press "Read Info" in software. ----------------------------------------------------------------------------------- Platform: Samsung Anycall Selected port: COM77 Selected model: SGH-A847 Mode: Normal Phone model: SGH-A847 Firmware compiled date: Aug 12 2010 Firmware compiled time: 07:00:00 Firmware released date: Nov 18 2010 Firmware released time: 21:31:01 Phone IMEI: 355830-XX-XXXXXX-9 Bluetooth MAC: 38:2D:4A:A4F:0C SW version: SBAM6290A-KPVMZL-2.6.014023_1S Performed by 2.5.1 Software version. ----------------------------------------------------------------------------------- Platform: Samsung Anycall Selected port: COM77 Selected model: SGH-A847 Mode: Normal Phone model: SGH-A847 Firmware compiled date: Aug 12 2010 Firmware compiled time: 07:00:00 Firmware released date: Nov 18 2010 Firmware released time: 21:31:01 Phone IMEI: 355830-XX-XXXXXX-9 Bluetooth MAC: 38:2D:4A:A4F:0C SW version: SBAM6290A-KPVMZL-2.6.014023_1S Reading phone unlock codes. This can take some time, please wait...

04-10-2017, 14:07	#4 (permalink)
Geckodog Freak Poster Join Date: Mar 2015 Posts: 113 Member: 2364437 Status: Offline Thanks Meter: 4	If you are wanting the LOG file, it won't upload to forum.

04-10-2017, 14:54	#5 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Please select correct phone model and then repeat "Read Codes" operation. Post here the result.

04-10-2017, 15:37	#7 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Please upload .log and .logx files of performed operations to any file-sharing service and post here download link. We will check what causes the problem. .log and .logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.

04-10-2017, 16:54	#8 (permalink)
Geckodog Freak Poster Join Date: Mar 2015 Posts: 113 Member: 2364437 Status: Offline Thanks Meter: 4	https://drive.google.com/drive/folde...HM?usp=sharing

04-10-2017, 21:03	#9 (permalink)
Geckodog Freak Poster Join Date: Mar 2015 Posts: 113 Member: 2364437 Status: Offline Thanks Meter: 4	I will add that this phone is a customers, and they will be in to pick it up tomorrow.

04-13-2017, 14:13	#10 (permalink)
Geckodog Freak Poster Join Date: Mar 2015 Posts: 113 Member: 2364437 Status: Offline Thanks Meter: 4	Any luck on this? My customer didn't make it back in yet.

04-13-2017, 14:36	#11 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Please contact us to Skype, or Yahoo! Messenger, we'll try to help You. Our contacts You can find in our profile.

04-13-2017, 15:33	#12 (permalink)
Geckodog Freak Poster Join Date: Mar 2015 Posts: 113 Member: 2364437 Status: Offline Thanks Meter: 4	ok sure thing, you wanna maybe sign in to skype?