Samsung SM-A500F emergency calls only - GSM-Forum

shh_903 · 05-08-2015, 17:50

Hi Octopus team Samsung sm-a500f after write cert files no service or emergency calls only after write qcn problem stilll same
here is logs

Platform: Samsung Android
Selected port: COM299
Selected model: SM-A500F
Detected phone model: SM-A500F
Firmware compiled date: Fri Dec 5 19:02:02 KST 2014
PDA version: A500FXXU1ANL1
CSC version: A500FSKZ1ANL1
SW version: A500FXXU1ANK4
Phone IMEI: Unknown
Phone SN: RF8G105M6PD
Android version: 4.4.4 (KTU84P)
Reading info...
Mode: Normal
Firmware compiled date: Nov 28 2014
Firmware compiled time: 03:00:00
Firmware released date: Nov 29 2014
Firmware released time: 11:48:57
SW Version: MPSS.DPM.1.0.c7.1-00056-M8916EAAAANVZM-1.9904.1
Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung
\BACKUP\QCN-SM-A500F-08-05-2015_21-19-20-.qcn file
Checking Root:
Phone is Rooted.
Reading security backup, please wait...
Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung
\BACKUP\Security-SM-A500F-08-05-2015_21-19-20-.asec file
Wiping EFS...
EFS wipe successfully
Phone will restart now. Please don't disconnect cable!
Searching for a phone. Please wait...
Reading info...
Mode: Normal
Firmware compiled date: Nov 28 2014
Firmware compiled time: 03:00:00
Firmware released date: Nov 29 2014
Firmware released time: 11:48:57
SW Version: MPSS.DPM.1.0.c7.1-00056-M8916EAAAANVZM-1.9904.1
Wipe security successfully complete.
Phone will restart now. Please don't disconnect cable!
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM299
Selected model: SM-A500F
Selected file: C:\Documents and Settings\MAHAD\My Documents
\Downloads\Cert-SM-A500F_356317062038144.cert
Select Certificate2...
Selected file: C:\Documents and Settings\MAHAD\My Documents
\Downloads\Cert-SM-A500F_356316062038146.cert
Perform the following steps:
1. Connect phone via UART cable to the Box.
2. Note: phone screen must be active
Connecting to phone, please wait...
Found phone on COM8
Phone connected successfully
Checking Certificate file...
Certificate file successfully checked
Writing new phone IMEI...
Checking certificate compatibility...
Certificate is compatible
Writing Certificate...
Checking Certificate file...
Certificate file successfully checked
Writing new phone IMEI...
Checking certificate compatibility...
Certificate is compatible
Writing Certificate...
Certificate has been written successfully
Please, restart the phone to apply changes

Platform: Samsung Android
Selected port: COM299
Selected model: SM-A500F
Reading info...
Mode: Normal
Firmware compiled date: Nov 28 2014
Firmware compiled time: 03:00:00
Firmware released date: Nov 29 2014
Firmware released time: 11:48:57
SW Version: MPSS.DPM.1.0.c7.1-00056-M8916EAAAANVZM-1.9904.1
Send SPC...
SPC send successfully
Writing QCN...
Writing NV items...
NV items write successfully
Writing NV SIM1 items...
NV SIM1 items write successfully
Wrting EFS...
EFS write successfully
Writing provisioning items...
Provisioning items write successfully.
Writing QCN done
QCN write successfully
Please, restart the phone to apply changes

Octopus box · 05-08-2015, 18:01

Hello.

Try to write QCN from the Support Area, restart the phone, wait 2-5 minutes and try to select Network manually.

shh_903 · 05-08-2015, 18:52

Quote:

Originally Posted by Octopus box

Hello.

Try to write QCN from the Support Area, restart the phone, wait 2-5 minutes and try to select Network manually.

This is the same one qcn write on phone that you told me

Octopus box · 05-09-2015, 09:23

Check, whether IMEI of Certificate file, which You wrote, is not in "black" list of network provider.
If IMEI is "Ok" - read out QCN of correctly working SM-A500F and write it into your phone. Otherwise, try to find and write another Cert file.

shh_903 · 05-09-2015, 21:48

Quote:

Originally Posted by Octopus box

Check, whether IMEI of Certificate file, which You wrote, is not in "black" list of network provider.
If IMEI is "Ok" - read out QCN of correctly working SM-A500F and write it into your phone. Otherwise, try to find and write another Cert file.

Same condition after write working qcn with working phone what cani do now
here is logs

Platform: Samsung Android
Selected port: COM323
Selected model: SM-A500F
Reading info...
Mode: Normal
Firmware compiled date: Nov 28 2014
Firmware compiled time: 03:00:00
Firmware released date: Nov 29 2014
Firmware released time: 11:48:57
SW Version: MPSS.DPM.1.0.c7.1-00056-M8916EAAAANVZM-1.9904.1
Send SPC...
SPC send successfully
Writing QCN...
Writing NV items...
NV items write successfully
Writing NV SIM1 items...
NV SIM1 items write successfully
Writing NV SIM2 items...
NV SIM2 items write successfully
Wrting EFS...
EFS write successfully
Writing provisioning items...
Provisioning items write successfully.
Writing QCN done
QCN write successfully
Please, restart the phone to apply changes

Octopus box · 05-11-2015, 10:33

After writing a QCN file from correctly working phone there should not be any problems with network.

Try to do the next:
1. Write first Security backup back into the phone.
2. Reflash the phone.
3. Perform "Read QCN" operation.
4. Perform "Wipe Security" operation.
5. Perform "Write Cert" operation.
6. Write QCN backup created on step 3 back into the phone/Write QCN backup from another, correctly working SM-A500F, restart the phone, wait 2-5 minutes and try to select network manually. (optional).

Post here full Software log of all performed operations.

Abdullah Shafiq · 03-13-2016, 03:32

Quote:

Originally Posted by Octopus box

After writing a QCN file from correctly working phone there should not be any problems with network.

Try to do the next:
1. Write first Security backup back into the phone.
2. Reflash the phone.
3. Perform "Read QCN" operation.
4. Perform "Wipe Security" operation.
5. Perform "Write Cert" operation.
6. Write QCN backup created on step 3 back into the phone/Write QCN backup from another, correctly working SM-A500F, restart the phone, wait 2-5 minutes and try to select network manually. (optional).

Post here full Software log of all performed operations.

I am also facing the same issue and followed ur instructions but still same no service.
I wrote readed qcn file from working phone but nothing new
Can u help for that?

Regards

jonpulat · 03-13-2016, 05:37

Salomalekum Abdullah Shafiq! You must first 1-wipe efs octopus
2-write cet via usb, if this does not work write qcn file I have done many times always worked

Cert-SM-A500F_356316062038146.cert
Cert-SM-A500F_356317062038144.cert
A500F_mpss.dpm.1.0.c7.1-00045-m8916eaaaanvzm-1.7069.1.7297.1.qcn

posted file here:https://yadi.sk/d/So7H_gA9q86kG

sudheer1816 · 03-13-2016, 05:56

write qcn and repair nvm thats all

Abdullah Shafiq · 03-14-2016, 03:27

Quote:

Originally Posted by jonpulat

Salomalekum Abdullah Shafiq! You must first 1-wipe efs octopus
2-write cet via usb, if this does not work write qcn file I have done many times always worked

Cert-SM-A500F_356316062038146.cert
Cert-SM-A500F_356317062038144.cert
A500F_mpss.dpm.1.0.c7.1-00045-m8916eaaaanvzm-1.7069.1.7297.1.qcn

posted file here:https://yadi.sk/d/So7H_gA9q86kG

Thank you Sir.
Finally my problem solved by your given steps.
But I can feel that signals are low when simcard inserted any solution for that or its ok?

Regards
Abdullah Shafique

jonpulat · 03-14-2016, 05:25

so bro...first do repair nvm and check signal! if problem not sloved ..... second repair other qcn check signal!

passionmobile · 06-19-2016, 18:10

thkxx bro u r best my set is ok

05-08-2015, 17:50	#1 (permalink)
shh_903 No Life Poster Join Date: Nov 2006 Location: Lahore Posts: 1,669 Member: 392149 Status: Offline Thanks Meter: 199	Samsung SM-A500F emergency calls only Hi Octopus team Samsung sm-a500f after write cert files no service or emergency calls only after write qcn problem stilll same here is logs Platform: Samsung Android Selected port: COM299 Selected model: SM-A500F Detected phone model: SM-A500F Firmware compiled date: Fri Dec 5 19:02:02 KST 2014 PDA version: A500FXXU1ANL1 CSC version: A500FSKZ1ANL1 SW version: A500FXXU1ANK4 Phone IMEI: Unknown Phone SN: RF8G105M6PD Android version: 4.4.4 (KTU84P) Reading info... Mode: Normal Firmware compiled date: Nov 28 2014 Firmware compiled time: 03:00:00 Firmware released date: Nov 29 2014 Firmware released time: 11:48:57 SW Version: MPSS.DPM.1.0.c7.1-00056-M8916EAAAANVZM-1.9904.1 Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung \BACKUP\QCN-SM-A500F-08-05-2015_21-19-20-.qcn file Checking Root: Phone is Rooted. Reading security backup, please wait... Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung \BACKUP\Security-SM-A500F-08-05-2015_21-19-20-.asec file Wiping EFS... EFS wipe successfully Phone will restart now. Please don't disconnect cable! Searching for a phone. Please wait... Reading info... Mode: Normal Firmware compiled date: Nov 28 2014 Firmware compiled time: 03:00:00 Firmware released date: Nov 29 2014 Firmware released time: 11:48:57 SW Version: MPSS.DPM.1.0.c7.1-00056-M8916EAAAANVZM-1.9904.1 Wipe security successfully complete. Phone will restart now. Please don't disconnect cable! ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM299 Selected model: SM-A500F Selected file: C:\Documents and Settings\MAHAD\My Documents \Downloads\Cert-SM-A500F_356317062038144.cert Select Certificate2... Selected file: C:\Documents and Settings\MAHAD\My Documents \Downloads\Cert-SM-A500F_356316062038146.cert Perform the following steps: 1. Connect phone via UART cable to the Box. 2. Note: phone screen must be active Connecting to phone, please wait... Found phone on COM8 Phone connected successfully Checking Certificate file... Certificate file successfully checked Writing new phone IMEI... Checking certificate compatibility... Certificate is compatible Writing Certificate... Checking Certificate file... Certificate file successfully checked Writing new phone IMEI... Checking certificate compatibility... Certificate is compatible Writing Certificate... Certificate has been written successfully Please, restart the phone to apply changes Platform: Samsung Android Selected port: COM299 Selected model: SM-A500F Reading info... Mode: Normal Firmware compiled date: Nov 28 2014 Firmware compiled time: 03:00:00 Firmware released date: Nov 29 2014 Firmware released time: 11:48:57 SW Version: MPSS.DPM.1.0.c7.1-00056-M8916EAAAANVZM-1.9904.1 Send SPC... SPC send successfully Writing QCN... Writing NV items... NV items write successfully Writing NV SIM1 items... NV SIM1 items write successfully Wrting EFS... EFS write successfully Writing provisioning items... Provisioning items write successfully. Writing QCN done QCN write successfully Please, restart the phone to apply changes

05-08-2015, 18:01	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Hello. Try to write QCN from the Support Area, restart the phone, wait 2-5 minutes and try to select Network manually.

05-09-2015, 09:23	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Check, whether IMEI of Certificate file, which You wrote, is not in "black" list of network provider. If IMEI is "Ok" - read out QCN of correctly working SM-A500F and write it into your phone. Otherwise, try to find and write another Cert file.

05-11-2015, 10:33	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	After writing a QCN file from correctly working phone there should not be any problems with network. Try to do the next: 1. Write first Security backup back into the phone. 2. Reflash the phone. 3. Perform "Read QCN" operation. 4. Perform "Wipe Security" operation. 5. Perform "Write Cert" operation. 6. Write QCN backup created on step 3 back into the phone/Write QCN backup from another, correctly working SM-A500F, restart the phone, wait 2-5 minutes and try to select network manually. (optional). Post here full Software log of all performed operations.

03-13-2016, 05:37	#8 (permalink)
jonpulat Freak Poster Join Date: Mar 2012 Location: Sweden/Stockholm Posts: 229 Member: 1736454 Status: Offline Thanks Meter: 82	Salomalekum Abdullah Shafiq! You must first 1-wipe efs octopus 2-write cet via usb, if this does not work write qcn file I have done many times always worked Cert-SM-A500F_356316062038146.cert Cert-SM-A500F_356317062038144.cert A500F_mpss.dpm.1.0.c7.1-00045-m8916eaaaanvzm-1.7069.1.7297.1.qcn posted file here:https://yadi.sk/d/So7H_gA9q86kG

03-13-2016, 05:56	#9 (permalink)
sudheer1816 No Life Poster Join Date: May 2009 Location: delhi Posts: 882 Member: 1030568 Status: Offline Thanks Meter: 67	write qcn and repair nvm thats all

03-14-2016, 05:25	#11 (permalink)
jonpulat Freak Poster Join Date: Mar 2012 Location: Sweden/Stockholm Posts: 229 Member: 1736454 Status: Offline Thanks Meter: 82	so bro...first do repair nvm and check signal! if problem not sloved ..... second repair other qcn check signal!

06-19-2016, 18:10	#12 (permalink)
passionmobile Junior Member Join Date: Jan 2012 Posts: 27 Member: 1711637 Status: Offline Thanks Meter: 0	thkxx bro u r best my set is ok