SM-G3815 unlock issues [Solved] - GSM-Forum

dcosmin22 · 02-12-2015, 16:12

Hi again GSM Server team.
Got on shop today 2 peaces of SM-G3815 4.2.2, made full recovery of nvm/sec/pit/efs. Got twice same issue. Put phone as required for detection, everything worked of till msl disable, when software closed off; tryied allready 3 diffrent clean computers without any other unlock or antivirus software and same. Second try is ok but phone remains without imei; written back nvm file phone imei is ok but no network. Write again sec file and phone Works again but just with orig simcard.
Thing number one is that in Octopus/Octoplus software ther is a bug that can be solved.
Second one may be that you soft Works just for ver 4.4.2 cause had more device like this one but with ver 4.4.2 and was ok less one that i´ve allready posted on a previous thread.
P.S: after normal unlock whan you start device with other card it is asking for pin code, but because it wont achive network i tick on network option and phone says can´t search for net cause there is no card.
Thank you and hope you can help.

Octopus box · 02-12-2015, 16:14

Hello.

Do the next:

1. Install the latest Software version (http://octoplusbox.com/en/download/software/).
2. Write the first Security backup back into the phone.
3. Make Unlock again.
4. Post here full Software log with all of your actions.

dcosmin22 · 02-12-2015, 16:19

Provide a valid email and i will send logs from the 2 devices

Enviado desde mi iPhone utilizando Tapatalk

Octopus box · 02-12-2015, 17:11

Post here full Software log.

dcosmin22 · 02-12-2015, 17:16

Allready sent you a email with the rar logs

Enviado desde mi iPhone utilizando Tapatalk

Octopus box · 02-12-2015, 17:22

Ok, we will research and say You the result.

dcosmin22 · 02-12-2015, 17:24

If need test i allready gave one back previously unlocking by provider code so have one left

Enviado desde mi iPhone utilizando Tapatalk

Octopus box · 02-13-2015, 08:47

Do the next:

1. Write the first Security backup back into the phone, to return the phone into the previous (initial) state.
2. Make Factory data reset and wipe cache partition.
3. Re-flash the phone with the latest firmware from the Support Area.
4. Root the phone.
5. Perform the Unlock operation.
6. Insert SIM card, wait 5-7 minutes and try to find and select network manually.
7. Post here (don't send an email) full Software log with all of these actions and say the result.

dcosmin22 · 02-13-2015, 08:53

I'm on my way of doing that, then i'll let you know. Thnks.

Enviado desde mi iPhone utilizando Tapatalk

dcosmin22 · 02-13-2015, 13:02

Welcome to Octoplus/Octopus Box Samsung software version 1.8.3
-----------------------------------------------------------------------------------
To connect SM-G3815 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+Modem+ADB".
9. Press Home button.
10. Go to dial window.
11. Enter "*#9090#" number.
12. Set "Diag config" to "USB" value.
13. Restart phone.
14. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM62
Selected model: SM-G3815
Detected phone model: SM-G3815
Firmware compiled date: Wed Jul 30 16:24:56 KST 2014
PDA version: G3815XXUCNH1
CSC version: G3815VFGCNH2
SW version: G3815XXUCNH1
Phone IMEI: 358267054065225
Phone SN: R28F60DYDHK
Android version: 4.4.2 (KOT49H)
Writing EFS, please wait...
Phone will restart now. Please don't disconnect cable!
EFS write successfully.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM62
Selected model: SM-G3815
Detected phone model: SM-G3815
Firmware compiled date: Wed Jul 30 16:24:56 KST 2014
PDA version: G3815XXUCNH1
CSC version: G3815VFGCNH2
SW version: G3815XXUCNH1
Phone IMEI: 358267054065225
Phone SN: R28F60DYDHK
Android version: 4.4.2 (KOT49H)
Checking Root:
Phone is Rooted.
Writing security backup, please wait...
Phone will restart now. Please don't disconnect cable!
Security write successfully.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM62
Selected model: SM-G3815
Detected phone model: SM-G3815
Firmware compiled date: Wed Jul 30 16:24:56 KST 2014
PDA version: G3815XXUCNH1
CSC version: G3815VFGCNH2
SW version: G3815XXUCNH1
Phone IMEI: 358267054065225
Phone SN: R28F60DYDHK
Android version: 4.4.2 (KOT49H)
Checking Root:
Phone is Rooted.
Reading security backup, please wait...
Backup saved as C:\Archivos de programa\Octoplus\Octoplus_Samsung
\BACKUP\Security-SM-G3815-358267054065225-13-02-2015_12-51-
40-.asec file
Deactivating MSL...
MSL deactivate successfully
Phone will restart now. Please don't disconnect cable!
After phone being rebooted and powered on perform the following steps:
1. Disconnect USB cable.
2. Wait for 1-2 minutes.
3. Connect phone via UART cable to the Box.
4. Note: phone screen must be active
Connecting to phone, please wait...
Found phone on COM84
Phone connected successfully
Unlocking phone. This can take some time. Please wait...
Phone is successfully unlocked
To finish the operation, please restart the phone via phone's menu (don't
disconnect the battery!)

Octopus box · 02-13-2015, 13:23

Quote:

imei changed after unlock

Where do You see IMEI was changed? Read out phone's info after unlocking and post it here.

Also, as I have written above, perform ALL of the steps 1-5 and post here full Software log with these operations.

dcosmin22 · 02-13-2015, 13:52

Quote:

Originally Posted by Octopus box

Where do You see IMEI was changed? Read out phone's info after unlocking and post it here.

Also, as I have written above, perform ALL of the steps 1-5 and post here full Software log with these operations.

take a look
Welcome to Octoplus/Octopus Box Samsung software version 1.8.3
-----------------------------------------------------------------------------------
To connect SM-G3815 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+Modem+ADB".
9. Press Home button.
10. Go to dial window.
11. Enter "*#9090#" number.
12. Set "Diag config" to "USB" value.
13. Restart phone.
14. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM62
Selected model: SM-G3815
Reading info, please wait...
Please, press "OK" button on the phone to allow USB debugging..
Detected phone model: SM-G3815
Firmware compiled date: Wed Jul 30 16:24:56 KST 2014
PDA version: G3815XXUCNH1
CSC version: G3815VFGCNH2
SW version: G3815XXUCNH1
Phone IMEI: 359436050217622
Phone SN: R28F60DYDHK
Android version: 4.4.2 (KOT49H)

Octopus box · 02-13-2015, 14:12

Yes, as this was written in news, IMEI will be set to service value: http://forum.gsmhosting.com/vbb/10467009-post64.html.

Quote:

*Note: After performing the Unlock operation on SM-G3815 device, IMEI will be set to service value. Please make sure to create a Security and NVM backups before proceeding with Unlock or Repair IMEI operations.

So, where is the problem? Currently only such solution is available.

02-12-2015, 16:12	#1 (permalink)
dcosmin22 Freak Poster Join Date: Jan 2012 Location: On Earth Posts: 335 Member: 1716439 Status: Offline Thanks Meter: 38	SM-G3815 unlock issues [Solved] Hi again GSM Server team. Got on shop today 2 peaces of SM-G3815 4.2.2, made full recovery of nvm/sec/pit/efs. Got twice same issue. Put phone as required for detection, everything worked of till msl disable, when software closed off; tryied allready 3 diffrent clean computers without any other unlock or antivirus software and same. Second try is ok but phone remains without imei; written back nvm file phone imei is ok but no network. Write again sec file and phone Works again but just with orig simcard. Thing number one is that in Octopus/Octoplus software ther is a bug that can be solved. Second one may be that you soft Works just for ver 4.4.2 cause had more device like this one but with ver 4.4.2 and was ok less one that i´ve allready posted on a previous thread. P.S: after normal unlock whan you start device with other card it is asking for pin code, but because it wont achive network i tick on network option and phone says can´t search for net cause there is no card. Thank you and hope you can help. Last edited by Octopus box; 02-13-2015 at 14:38.

02-13-2015, 13:02	#10 (permalink)
dcosmin22 Freak Poster Join Date: Jan 2012 Location: On Earth Posts: 335 Member: 1716439 Status: Offline Thanks Meter: 38	imei changed after unlock Welcome to Octoplus/Octopus Box Samsung software version 1.8.3 ----------------------------------------------------------------------------------- To connect SM-G3815 phone you have to perform the following steps: 1. Disconnect USB cable from phone. 2. Go to Menu->Settings->More->About Device. 3.Tap on "Build number" 7 times to enable developer options. 4. Go to Menu->Settings->More->Developer options. 5. Turn on "USB Debugging" option. 6. Go to dial window. 7. Enter "#0808#" number. 8. Select "DM+Modem+ADB". 9. Press Home button. 10. Go to dial window. 11. Enter "#9090#" number. 12. Set "Diag config" to "USB" value. 13. Restart phone. 14. Press "Read Info" in software. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM62 Selected model: SM-G3815 Detected phone model: SM-G3815 Firmware compiled date: Wed Jul 30 16:24:56 KST 2014 PDA version: G3815XXUCNH1 CSC version: G3815VFGCNH2 SW version: G3815XXUCNH1 Phone IMEI: 358267054065225 Phone SN: R28F60DYDHK Android version: 4.4.2 (KOT49H) Writing EFS, please wait... Phone will restart now. Please don't disconnect cable! EFS write successfully. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM62 Selected model: SM-G3815 Detected phone model: SM-G3815 Firmware compiled date: Wed Jul 30 16:24:56 KST 2014 PDA version: G3815XXUCNH1 CSC version: G3815VFGCNH2 SW version: G3815XXUCNH1 Phone IMEI: 358267054065225 Phone SN: R28F60DYDHK Android version: 4.4.2 (KOT49H) Checking Root: Phone is Rooted. Writing security backup, please wait... Phone will restart now. Please don't disconnect cable! Security write successfully. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM62 Selected model: SM-G3815 Detected phone model: SM-G3815 Firmware compiled date: Wed Jul 30 16:24:56 KST 2014 PDA version: G3815XXUCNH1 CSC version: G3815VFGCNH2 SW version: G3815XXUCNH1 Phone IMEI: 358267054065225 Phone SN: R28F60DYDHK Android version: 4.4.2 (KOT49H) Checking Root: Phone is Rooted. Reading security backup, please wait... Backup saved as C:\Archivos de programa\Octoplus\Octoplus_Samsung \BACKUP\Security-SM-G3815-358267054065225-13-02-2015_12-51- 40-.asec file Deactivating MSL... MSL deactivate successfully Phone will restart now. Please don't disconnect cable! After phone being rebooted and powered on perform the following steps: 1. Disconnect USB cable. 2. Wait for 1-2 minutes. 3. Connect phone via UART cable to the Box. 4. Note: phone screen must be active Connecting to phone, please wait... Found phone on COM84 Phone connected successfully Unlocking phone. This can take some time. Please wait... Phone is successfully unlocked To finish the operation, please restart the phone via phone's menu (don't disconnect the battery!)

02-12-2015, 16:14	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Hello. Do the next: 1. Install the latest Software version (http://octoplusbox.com/en/download/software/). 2. Write the first Security backup back into the phone. 3. Make Unlock again. 4. Post here full Software log with all of your actions.

02-12-2015, 16:19	#3 (permalink)
dcosmin22 Freak Poster Join Date: Jan 2012 Location: On Earth Posts: 335 Member: 1716439 Status: Offline Thanks Meter: 38	Provide a valid email and i will send logs from the 2 devices Enviado desde mi iPhone utilizando Tapatalk

02-12-2015, 17:11	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Post here full Software log.

02-12-2015, 17:16	#5 (permalink)
dcosmin22 Freak Poster Join Date: Jan 2012 Location: On Earth Posts: 335 Member: 1716439 Status: Offline Thanks Meter: 38	Allready sent you a email with the rar logs Enviado desde mi iPhone utilizando Tapatalk

02-12-2015, 17:22	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Ok, we will research and say You the result.

02-12-2015, 17:24	#7 (permalink)
dcosmin22 Freak Poster Join Date: Jan 2012 Location: On Earth Posts: 335 Member: 1716439 Status: Offline Thanks Meter: 38	If need test i allready gave one back previously unlocking by provider code so have one left Enviado desde mi iPhone utilizando Tapatalk

02-13-2015, 08:47	#8 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Do the next: 1. Write the first Security backup back into the phone, to return the phone into the previous (initial) state. 2. Make Factory data reset and wipe cache partition. 3. Re-flash the phone with the latest firmware from the Support Area. 4. Root the phone. 5. Perform the Unlock operation. 6. Insert SIM card, wait 5-7 minutes and try to find and select network manually. 7. Post here (don't send an email) full Software log with all of these actions and say the result.

02-13-2015, 08:53	#9 (permalink)
dcosmin22 Freak Poster Join Date: Jan 2012 Location: On Earth Posts: 335 Member: 1716439 Status: Offline Thanks Meter: 38	I'm on my way of doing that, then i'll let you know. Thnks. Enviado desde mi iPhone utilizando Tapatalk