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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 10-23-2015, 08:07   #1 (permalink)
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SM G7509 not unlocked


SAMSUNG MEGA2 SM G7509 unlocked with octopus box but the phone appears : "IT'S DETECT THAT YOUR INSTERED CARD DOESN'T MATCH THE TERMINAL; PLEASE REPLACE IT WITH CHINA TELECOM 4G USER CARD IN TIME"

how do I unlock it
thanks
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Old 10-23-2015, 09:46   #2 (permalink)
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Hello.

Please post here full Software log of "Unlock" operation.
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Old 10-23-2015, 12:36   #3 (permalink)
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Platform: Samsung Android
INFO : 10/22/2015 12:22:47 PM > Selected port: COM15
INFO : 10/22/2015 12:22:47 PM > Selected model: SM-G7509
INFO : 10/22/2015 12:22:47 PM > Reading info...
INFO : 10/22/2015 12:22:48 PM > Mode: Normal
INFO : 10/22/2015 12:22:48 PM > Firmware compiled date: Dec 19 2014
INFO : 10/22/2015 12:22:48 PM > Firmware compiled time: 04:00:00
INFO : 10/22/2015 12:22:48 PM > Firmware released date: Jun 3 2015
INFO : 10/22/2015 12:22:48 PM > Firmware released time: 18:48:14
INFO : 10/22/2015 12:22:48 PM > SW Version: MPSS.DPM.1.0.c7.1-00073-M8916EAAAANVZM-1
INFO : 10/22/2015 12:22:49 PM > Detected phone model: SM-G7509
INFO : 10/22/2015 12:22:49 PM > Firmware compiled date: Wed Jun 3 20:51:45 KST 2015
INFO : 10/22/2015 12:22:50 PM > PDA version: G7509KEU1AOF1
INFO : 10/22/2015 12:22:50 PM > CSC version: G7509CTC1AOF1
INFO : 10/22/2015 12:22:51 PM > SW version: G7509KEU1AOF1
INFO : 10/22/2015 12:22:52 PM > Phone IMEI: 99000477831353
INFO : 10/22/2015 12:22:52 PM > Phone SN: 00000000000
INFO : 10/22/2015 12:22:52 PM > Android version: 4.4.4 (KTU84P)
INFO : 10/22/2015 12:22:52 PM > Checking Root:
INFO : 10/22/2015 12:22:53 PM > Phone is Rooted.
INFO : 10/22/2015 12:22:53 PM > Reading security backup, please wait...
INFO : 10/22/2015 12:23:11 PM > Backup saved as Security-SM-G7509-22-10-2015_12-22-47 file
INFO : 10/22/2015 12:23:11 PM > Unlocking phone...
WARN : 10/22/2015 12:23:12 PM > Phone will restart now. Please don't disconnect cable!
INFO : 10/22/2015 12:23:12 PM > Phone is successfully unlocked
WARN : 10/22/2015 12:23:12 PM > To finish the operation, please restart the phone via phone's menu.
Log file "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG\22-10-2015_12-18-09.log" closed (10/22/2015 12:25:21 PM).
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Old 10-23-2015, 12:53   #4 (permalink)
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What exactly You mean by "not unlocked"? Phone is still requesting code after restart?
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Old 11-03-2015, 18:39   #5 (permalink)
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after restart and insert sim "IT'S DETECT THAT YOUR INSTERED CARD DOESN'T MATCH THE TERMINAL; PLEASE REPLACE IT WITH CHINA TELECOM 4G USER CARD IN TIME"

Please give me any solution
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Old 11-03-2015, 18:50   #6 (permalink)
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Please try to reflash the phone, then repeat "Unlock" operation.
Post here result and full Software log of performed operations.
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