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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 01-12-2017, 10:34   #1 (permalink)
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sm-g928c screen lock reset done but phone storage got damag


hello octopus team please help me
sm-g928c screen lock reset done but phone storage got damage
phone was 32 GB but after screen lock reset with octopus phone storage remaining 8 GB

what is this already my friend reported me that he reset frp With octopus on note 5 after frp reset phone storage got 8 GB
here is logo
Log file "C:\Program Files\Octoplus\Octoplus_Samsung\LOG\11-01-2017_19-56-39.log" created (1/11/2017 7:56:44 PM).
INFO : 1/11/2017 7:57:13 PM > Set up system language English (file: English.ini)
INFO : 1/11/2017 7:57:14 PM > Welcome to Octoplus/Octopus Box Samsung software version 2.4.7
INFO : 1/11/2017 7:57:58 PM > Platform: Samsung Android
INFO : 1/11/2017 7:57:58 PM > Selected port: COM154
INFO : 1/11/2017 7:57:58 PM > Selected model: SM-G928C
WARN : 1/11/2017 7:58:15 PM > Reset Screen Lock operation for SM-G928C will delete all user data on the phone (contacts, pictures and others)!
WARN : 1/11/2017 7:58:15 PM > Connecting to server...
INFO : 1/11/2017 7:58:19 PM > Connecting to server...Ok!
INFO : 1/11/2017 7:58:19 PM > Checking resource files...
INFO : 1/11/2017 7:58:21 PM > Resource files already downloaded.
WARN : 1/11/2017 7:58:21 PM > Please put the phone into Download Mode and connect USB cable.
WARN : 1/11/2017 7:58:32 PM > To put SM-G928C into Download Mode, You have to perform the following steps:
WARN : 1/11/2017 7:58:32 PM > 1. Reconnect the battery.
WARN : 1/11/2017 7:58:32 PM > 2. Press and hold "Volume-" + "Home" + "Power ON" keys.
WARN : 1/11/2017 7:58:32 PM > 3. When phone turns on, press "Volume+" key.
INFO : 1/11/2017 7:58:32 PM > Waiting for phone...
INFO : 1/11/2017 7:58:33 PM > Firmware write started.
INFO : 1/11/2017 7:58:33 PM > Writing Custom section...
INFO : 1/11/2017 7:58:38 PM > Custom section has been written successfully.
WARN : 1/11/2017 7:58:39 PM > Reset Screen Lock successfully completed.
INFO : 1/11/2017 7:58:39 PM > Performed by 2.4.7 Software version.
Log file "C:\Program Files\Octoplus\Octoplus_Samsung\LOG\11-01-2017_19-56-39.log" closed (1/11/2017 7:59:40 PM).
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Old 01-12-2017, 10:47   #2 (permalink)
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Hello.

To fix storage issue You need to make Factory Data reset.
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Old 01-13-2017, 06:32   #3 (permalink)
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i have same problam factory data reset but same plz hlep us thanks advance
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Old 01-13-2017, 07:37   #4 (permalink)
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Try to re-flash the phone and post here the result.
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Old 01-13-2017, 13:04   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

To fix storage issue You need to make Factory Data reset.


hello sir plz i did j700h and now the same problem the storage has shrink............

Last edited by Octopus box; 01-13-2017 at 13:15.
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Old 01-13-2017, 13:16   #6 (permalink)
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