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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 01-22-2020, 16:51   #1 (permalink)
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SM-G965U codes not found [Answered]


hi guys. can you please help me with read codes on my S9+ SM-G965U. it says codes not found. Read codes Failed. I have done already dialing *#0808# and choosen DM+MODEM+ADB. but still the same. please help me. thanks

Welcome to Octoplus Box Samsung software version 2.8.6
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-G965U
Operation: Read info
Reading info, please wait...
Detected phone model: SM-G965U
Firmware compiled date: Fri Nov 22 16:06:56 KST 2019
PDA version: G965USQS7CSK5
CSC version: G965UOYN7CSK5
SW version: G965USQS7CSK5
Build number: 14451272
Phone SN: R28K32R4KCW
Android version: 9 (PPR1.180610.011)
Sales code: CCT
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-12-01
Warranty Void: 0
SIM 1 status: absent
Codename: star2qltesq
Performed by 2.8.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-G965U
Mode: Normal
Phone model: SM-G965U
Firmware compiled date: Oct 15 2019
Firmware compiled time: 11:00:00
Firmware released date: Nov 22 2019
Firmware released time: 04:44:13
Phone IMEI: 353515-09-048639-0
SW version: MPSS.AT.4.0.c2.1-00522-SDM845_GEN_PACK-1
Performed by 2.8.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-G965U
Operation: Read Codes
Detected phone model: SM-G965U
Firmware compiled date: Fri Nov 22 16:06:56 KST 2019
PDA version: G965USQS7CSK5
CSC version: G965UOYN7CSK5
SW version: G965USQS7CSK5
Build number: 14451272
Phone SN: R28K32R4KCW
Android version: 9 (PPR1.180610.011)
Sales code: CCT
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-12-01
Warranty Void: 0
SIM 1 status: absent
Codename: star2qltesq
Searching for USB diagnostic port...
Reading info...
Mode: Normal
Firmware compiled date: Oct 15 2019
Firmware compiled time: 11:00:00
Firmware released date: Nov 22 2019
Firmware released time: 04:44:13
SW Version: MPSS.AT.4.0.c2.1-00522-SDM845_GEN_PACK-1
Reading data...
Codes not found!
Read codes failed
Performed by 2.8.6 Software version.
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Old 01-22-2020, 17:17   #2 (permalink)
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Quote:
Performed by 2.8.6 Software version.
Please, download and install the latest test Software version from the Support Area, after repeat operation again
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Old 01-23-2020, 04:08   #3 (permalink)
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i have already installed the latest version which is 2.8.6....but it is still the same.
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Old 01-23-2020, 07:47   #4 (permalink)
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Hello.

Please download and install latest test software version 2.8.6.5 from the Support Area (Samsung/TEST SOFTWARE/), then repeat the Read codes operation once again.

Quote:
To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.
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Old 01-23-2020, 08:32   #5 (permalink)
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i tried the new testing version 2.8.6.5... operation states: Read codes-with root... so i have to root my device and it will void my samsung warranty? is there another way where i can unlock this phone without rooting? how about factory unlock? is this model supported? do i still have to root?
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Old 01-23-2020, 08:34   #6 (permalink)
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here is my log sir.

-----------------------------------------------------------------------------------
Connecting to server...
Username: ixa4h3d
Authorizing...
Checking balance...
Your balance: 140 credits.
Performed by 2.8.6.5 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-G965U
Mode: Normal
Phone model: SM-G965U
Firmware compiled date: Oct 15 2019
Firmware compiled time: 11:00:00
Firmware released date: Nov 22 2019
Firmware released time: 04:44:13
Phone IMEI: 353515-09-048639-0
SW version: MPSS.AT.4.0.c2.1-00522-SDM845_GEN_PACK-1
Performed by 2.8.6.5 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-G965U
Operation: Read Codes - With root
Detected phone model: SM-G965U
Firmware compiled date: Fri Nov 22 16:06:56 KST 2019
PDA version: G965USQS7CSK5
CSC version: G965UOYN7CSK5
SW version: G965USQS7CSK5
Build number: 14451272
Phone SN: R28K32R4KCW
Android version: 9 (PPR1.180610.011)
Sales code: CCT
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-12-01
Warranty Void: 0
SIM 1 status: absent
Codename: star2qltesq
Searching for USB diagnostic port...
Reading info...
Mode: Normal
Firmware compiled date: Oct 15 2019
Firmware compiled time: 11:00:00
Firmware released date: Nov 22 2019
Firmware released time: 04:44:13
SW Version: MPSS.AT.4.0.c2.1-00522-SDM845_GEN_PACK-1
Reading data...
Codes not found!
Read codes failed
Performed by 2.8.6.5 Software version.
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Old 01-23-2020, 08:47   #7 (permalink)
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Are You sure that your device request for Unlock codes? What kind of operator your device is locked to?
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Old 01-23-2020, 09:03   #8 (permalink)
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it's xfinity mobile sir.
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Old 01-23-2020, 09:11   #9 (permalink)
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yes. i am requesting for read codes. but the operation says: Read codes-with root. as i have said, i don't like to root my device using the read codes option. can i use factory unlock instead? is this unit supported with xfinity mobile carrier?
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Old 01-23-2020, 09:28   #10 (permalink)
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i mean does octoplus support factory unlock option with xfinity carrier on samsung SM-G965U? not the read codes option because it needs rooting. and i don't like to root my device.
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Old 01-23-2020, 09:53   #11 (permalink)
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No, devices which request for Unlock codes aren't supported for Facotory Unlock operation
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Old 01-23-2020, 09:57   #12 (permalink)
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ok. can this be unlocked using the factory unlock option on my octoplus? this is direct unlock right? no need on putting codes?
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Old 01-23-2020, 11:00   #13 (permalink)
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Read attentive, your device requsting codes and such devices isn't supported for Factrory Unlock operation
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Old 01-23-2020, 11:05   #14 (permalink)
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ok. now i got it. so the only way i can unlock this is by read codes and root this device? is that correct sir?
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Old 01-23-2020, 11:37   #15 (permalink)
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Yes, You should do everything as it described in Software manual
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