SM-G965U U6 Issue [Answered] - GSM-Forum

gulshan-iqbal · 09-12-2019, 09:54

SM-G965U U6 after writing Modem from support crashed and revived again by flashing official Modem from firmware.Is there any solution to unlock this phone ?

Octopus box · 09-12-2019, 10:04

Hello.

Please, post here full Software log with all performed operations, we will check it

gulshan-iqbal · 09-12-2019, 10:08

INFO : 9/11/2019 5:29:21 PM > Sending device information...
INFO : 9/11/2019 5:29:23 PM > OK
INFO : 9/11/2019 5:29:41 PM > Rebooting phone in Upload Mode...
INFO : 9/11/2019 5:30:05 PM > Searching for a phone. Please wait...
INFO : 9/11/2019 5:30:27 PM > OK
INFO : 9/11/2019 5:30:29 PM > Reading data...
INFO : 9/11/2019 5:31:50 PM > OK
INFO : 9/11/2019 5:31:50 PM > Rebooting phone
INFO : 9/11/2019 5:31:50 PM > Searching for signatures...
ERROR : 9/11/2019 5:34:40 PM > error 0x00A3
ERROR : 9/11/2019 5:34:40 PM > Please write modem from proper Combination firmware and repeat Read Codes operation again!
ERROR : 9/11/2019 5:34:40 PM > Phone unlocking failed
INFO : 9/11/2019 5:34:41 PM > Performed by 2.8.2.3 Software version.

INFO : 9/11/2019 5:38:33 PM > Platform: Samsung Android
INFO : 9/11/2019 5:38:33 PM > Selected port: COM26
INFO : 9/11/2019 5:38:33 PM > Selected model: SM-G965U
INFO : 9/11/2019 5:38:33 PM > Operation: Reboot Download
INFO : 9/11/2019 5:38:35 PM > Detected phone model: SM-G965U
INFO : 9/11/2019 5:38:35 PM > Firmware compiled date: Tue Jul 16 21:40:36 KST 2019
INFO : 9/11/2019 5:38:35 PM > PDA version: G965USQS6CSGB
INFO : 9/11/2019 5:38:35 PM > CSC version: G965UOYN6CSGB
INFO : 9/11/2019 5:38:35 PM > SW version: G965USQS6CSGB
INFO : 9/11/2019 5:38:35 PM > Phone SN: R28K31AER5Y
INFO : 9/11/2019 5:38:35 PM > Android version: 9 (PPR1.180610.011)
INFO : 9/11/2019 5:38:35 PM > Sales code: TMB
INFO : 9/11/2019 5:38:35 PM > Country: USA
INFO : 9/11/2019 5:38:35 PM > HW platform: sdm845
INFO : 9/11/2019 5:38:35 PM > HW Chip: unknown
INFO : 9/11/2019 5:38:35 PM > HW Modem: SDM845
INFO : 9/11/2019 5:38:35 PM > Security patch level: 2019-07-01
INFO : 9/11/2019 5:38:35 PM > Warranty Void: 0
INFO : 9/11/2019 5:38:35 PM > SIM 1 status: absent
INFO : 9/11/2019 5:38:35 PM > Codename: star2qltesq
INFO : 9/11/2019 5:38:36 PM > Rebooting phone in Download Mode...
INFO : 9/11/2019 5:38:36 PM > Phone successfully rebooted in Download Mode.
INFO : 9/11/2019 5:38:36 PM > Performed by 2.8.2.3 Software version.
INFO : 9/11/2019 5:38:52 PM > Selected AP file: C:\Users\yhahaa\Desktop\combination_modem_G965USQU 6ASG1.tar
WARN : 9/11/2019 5:38:52 PM > Please put the phone into Download Mode and connect USB cable.
WARN : 9/11/2019 5:38:52 PM > To put SM-G965U into Download Mode, You have to perform the following steps:
WARN : 9/11/2019 5:38:52 PM > 1. Power off the phone.
WARN : 9/11/2019 5:38:52 PM > 2. Press and hold "Volume-" + "Bixby" + "Power ON" keys.
WARN : 9/11/2019 5:38:52 PM > 3. When phone turns on, press "Volume+" key.
INFO : 9/11/2019 5:38:52 PM > Found phone on
WARN : 9/11/2019 5:38:52 PM > Advanced mode!
INFO : 9/11/2019 5:38:54 PM > Firmware write started.
INFO : 9/11/2019 5:38:54 PM > Writing MODEM section...
INFO : 9/11/2019 5:39:02 PM > MODEM section has been written successfully.
INFO : 9/11/2019 5:39:02 PM > Firmware writing successfully completed.
INFO : 9/11/2019 5:39:02 PM > Performed by 2.8.2.3 Software version.
INFO : 9/11/2019 5:44:32 PM >

Octopus box · 09-12-2019, 10:16

As i said before send us full Software logs not reduced!

Bisedes, send us dump file:"C:\Program Files (x86)\Octoplus\Octoplus_Samsung\tempfile"

gulshan-iqbal · 09-12-2019, 10:52

Welcome to Octoplus Box Samsung software version 2.8.2.3
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-G965U
Operation: Read info
Reading info, please wait...
Detected phone model: SM-G965U
Firmware compiled date: Tue Jul 16 21:40:36 KST 2019
PDA version: G965USQS6CSGB
CSC version: G965UOYN6CSGB
SW version: G965USQS6CSGB
Phone SN: R28K31AER5Y
Android version: 9 (PPR1.180610.011)
Sales code: TMB
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-07-01
Warranty Void: 0
SIM 1 status: absent
Codename: star2qltesq
Performed by 2.8.2.3 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-G965U
Operation: Unlock
Searching for a phone. Please wait...
Detected phone model: SM-G965U
Firmware compiled date: Tue Jul 16 21:40:36 KST 2019
PDA version: G965USQS6CSGB
CSC version: G965UOYN6CSGB
SW version: G965USQS6CSGB
Phone SN: R28K31AER5Y
Android version: 9 (PPR1.180610.011)
Sales code: TMB
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-07-01
Warranty Void: 0
SIM 1 status: absent
Codename: star2qltesq
Connecting to modem port...
Found phone on COM26
Reading IMEI...OK
-----------------------------------------------------------------------------------
Connecting to server...OK
Checking smart card...OK
Username: XXXXXXXXXXXXX
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 160 credits.
-----------------------------------------------------------------------------------
Sending device information...OK
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...OK
Rebooting phone
Searching for signatures...OK
Searching for a phone. Please wait...OK
Initializing exploit...
Unlocking phone...
Error (1)
Phone unlocking failed
Performed by 2.8.2.3 Software version.

gulshan-iqbal · 09-12-2019, 11:01

Selected AP file: C:\Users\yhahaa\Desktop
\combination_modem_G965USQU6ASG1.tar
Please put the phone into Download Mode and connect USB cable.
To put SM-G965U into Download Mode, You have to perform the
following steps:
1. Power off the phone.
2. Press and hold "Volume-" + "Bixby" + "Power ON" keys.
3. When phone turns on, press "Volume+" key.
Found phone on
Advanced mode!
Firmware write started.
Writing MODEM section...
MODEM section has been written successfully.
Firmware writing successfully completed.
Performed by 2.8.2.3 Software version.

gulshan-iqbal · 09-12-2019, 11:13

After writing modem from support the phone crashed and only if you write original official modem part of latest firmware can switch on ,this is all

Octopus box · 09-12-2019, 12:38

Bisedes, send us dump file:"C:\Program Files (x86)\Octoplus\Octoplus_Samsung\tempfile"

gulshan-iqbal · 09-12-2019, 16:55

Quote:

Originally Posted by Octopus box

Bisedes, send us dump file:"C:\Program Files (x86)\Octoplus\Octoplus_Samsung\tempfile"

I sent you in PM the Temp file uploaded

Octopus box · 09-16-2019, 13:54

Please, contact with us via Skype, we will check remotely where can be the problem

09-12-2019, 09:54	#1 (permalink)
gulshan-iqbal No Life Poster Join Date: Nov 2006 Location: Albania,City Under The Castle Age: 47 Posts: 2,545 Member: 388033 Status: Offline Thanks Meter: 693	SM-G965U U6 Issue [Answered] SM-G965U U6 after writing Modem from support crashed and revived again by flashing official Modem from firmware.Is there any solution to unlock this phone ?

09-12-2019, 10:04	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. Please, post here full Software log with all performed operations, we will check it

09-12-2019, 10:16	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	As i said before send us full Software logs not reduced! Bisedes, send us dump file:"C:\Program Files (x86)\Octoplus\Octoplus_Samsung\tempfile"

09-12-2019, 10:52	#5 (permalink)
gulshan-iqbal No Life Poster Join Date: Nov 2006 Location: Albania,City Under The Castle Age: 47 Posts: 2,545 Member: 388033 Status: Offline Thanks Meter: 693	Welcome to Octoplus Box Samsung software version 2.8.2.3 ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM1 Selected model: SM-G965U Operation: Read info Reading info, please wait... Detected phone model: SM-G965U Firmware compiled date: Tue Jul 16 21:40:36 KST 2019 PDA version: G965USQS6CSGB CSC version: G965UOYN6CSGB SW version: G965USQS6CSGB Phone SN: R28K31AER5Y Android version: 9 (PPR1.180610.011) Sales code: TMB Country: USA HW platform: sdm845 HW Chip: unknown HW Modem: SDM845 Security patch level: 2019-07-01 Warranty Void: 0 SIM 1 status: absent Codename: star2qltesq Performed by 2.8.2.3 Software version. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM1 Selected model: SM-G965U Operation: Unlock Searching for a phone. Please wait... Detected phone model: SM-G965U Firmware compiled date: Tue Jul 16 21:40:36 KST 2019 PDA version: G965USQS6CSGB CSC version: G965UOYN6CSGB SW version: G965USQS6CSGB Phone SN: R28K31AER5Y Android version: 9 (PPR1.180610.011) Sales code: TMB Country: USA HW platform: sdm845 HW Chip: unknown HW Modem: SDM845 Security patch level: 2019-07-01 Warranty Void: 0 SIM 1 status: absent Codename: star2qltesq Connecting to modem port... Found phone on COM26 Reading IMEI...OK ----------------------------------------------------------------------------------- Connecting to server...OK Checking smart card...OK Username: XXXXXXXXXXXXX Authorizing...OK Checking balance...OK Checking operation...OK Your balance: 160 credits. ----------------------------------------------------------------------------------- Sending device information...OK Rebooting phone in Upload Mode... Searching for a phone. Please wait...OK Reading data...OK Rebooting phone Searching for signatures...OK Searching for a phone. Please wait...OK Initializing exploit... Unlocking phone... Error (1) Phone unlocking failed Performed by 2.8.2.3 Software version.

09-12-2019, 11:01	#6 (permalink)
gulshan-iqbal No Life Poster Join Date: Nov 2006 Location: Albania,City Under The Castle Age: 47 Posts: 2,545 Member: 388033 Status: Offline Thanks Meter: 693	Selected AP file: C:\Users\yhahaa\Desktop \combination_modem_G965USQU6ASG1.tar Please put the phone into Download Mode and connect USB cable. To put SM-G965U into Download Mode, You have to perform the following steps: 1. Power off the phone. 2. Press and hold "Volume-" + "Bixby" + "Power ON" keys. 3. When phone turns on, press "Volume+" key. Found phone on Advanced mode! Firmware write started. Writing MODEM section... MODEM section has been written successfully. Firmware writing successfully completed. Performed by 2.8.2.3 Software version.

09-12-2019, 11:13	#7 (permalink)
gulshan-iqbal No Life Poster Join Date: Nov 2006 Location: Albania,City Under The Castle Age: 47 Posts: 2,545 Member: 388033 Status: Offline Thanks Meter: 693	After writing modem from support the phone crashed and only if you write original official modem part of latest firmware can switch on ,this is all

09-12-2019, 12:38	#8 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Bisedes, send us dump file:"C:\Program Files (x86)\Octoplus\Octoplus_Samsung\tempfile"

09-16-2019, 13:54	#10 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Please, contact with us via Skype, we will check remotely where can be the problem