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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 01-08-2019, 22:55   #1 (permalink)
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SM-J327A (bit 2, Android 8) "Read codes" problem [Answered]


All drivers and stuff are correctly installed, but is stuck looking for UPLOAD MODE and phone is already in that mode

Platform: Samsung Android
Selected port: COM155
Selected model: SM-J327A
Operation: Read info
Reading info, please wait...
Please, press "OK" button on the phone to allow USB debugging.
Detected phone model: SM-J327A
Firmware compiled date: Fri Sep 7 23:17:09 KST 2018
PDA version: J327AUCU2BRI3
CSC version: J327AATT2BRI3
SW version: J327AUCU2BRI3
Phone SN: R28J90WXYPW
Android version: 8.1.0 (M1AJQ)
Sales code: ATT
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2018-09-01
Warranty Void: 0
SIM 1 status: absent
Codename: j3popelteuc
Performed by 2.7.7 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM155
Selected model: SM-J327A
Operation: Read Codes
"Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not supported!

Make sure device requests to enter unlock code and only then perform “Read Codes” operation!"

Continue?
Searching for a phone. Please wait...
Detected phone model: SM-J327A
Firmware compiled date: Fri Sep 7 23:17:09 KST 2018
PDA version: J327AUCU2BRI3
CSC version: J327AATT2BRI3
SW version: J327AUCU2BRI3
Phone SN: R28J90WXYPW
Android version: 8.1.0 (M1AJQ)
Sales code: ATT
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2018-09-01
Warranty Void: 0
SIM 1 status: absent
Codename: j3popelteuc
-----------------------------------------------------------------------------------
Connecting to server ..
Username: tfo3kbs
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: 58 credits.
-----------------------------------------------------------------------------------
Rebooting phone
Searching for a phone. Please wait...OK
Rebooting phone
Searching for a phone. Please wait...OK
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...

Last edited by Octopus box; 01-09-2019 at 05:57.
 
Old 01-09-2019, 05:56   #2 (permalink)
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Location: Romania, Bucharest
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Hello.

What device appear in Windows Device Manager when the phone goes into Upload Mode?

Also please install the latest Software version 2.7.7.1 (https://octoplusbox.com/en/download/software/), do Factory data reset and repeat "Read Codes" operation and post here the result.
 
Old 05-14-2019, 08:47   #3 (permalink)
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Welcome to Octoplus Box Samsung software version 2.8.0
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM664
Selected model: SM-J327A
Operation: Read Codes
"Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not
supported!

Make sure device requests to enter unlock code and only then perform
“Read Codes” operation!"

Continue?
Searching for a phone. Please wait...
Can't kill external ADB references. Please, close all programs that use
ADB server.
Detected phone model: SM-J327A
Firmware compiled date: Tue Jan 9 18:45:37 KST 2018
PDA version: J327AUCS2ARA1
CSC version: J327AATT2ARA1
SW version: J327AUCS2ARA1
Phone SN: R28K12XB53R
Android version: 7.0 (NRD90M)
Sales code: ATT
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2018-01-01
Warranty Void: 0
SIM 1 status: absent
Codename: j3popelteuc
-----------------------------------------------------------------------------------
Connecting to server ..
Username:
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: credits.
-----------------------------------------------------------------------------------
Rebooting phone
Searching for a phone. Please wait...
Can't kill external ADB references. Please, close all programs that use
ADB server.
Can't kill external ADB references. Please, close all programs that use
ADB server.OK
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...
Dump error (0x00000002)
Read codes failed
Performed by 2.8.0 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM667
Selected model: SM-J327A
Operation: Read Codes
"Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not
supported!

Make sure device requests to enter unlock code and only then perform
“Read Codes” operation!"

Continue?
Searching for a phone. Please wait...
Can't kill external ADB references. Please, close all programs that use
ADB server.
Detected phone model: SM-J327A
Firmware compiled date: Tue Jan 9 18:45:37 KST 2018
PDA version: J327AUCS2ARA1
CSC version: J327AATT2ARA1
SW version: J327AUCS2ARA1
Phone SN: R28K12XB53R
Android version: 7.0 (NRD90M)
Sales code: ATT
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2018-01-01
Warranty Void: 0
SIM 1 status: absent
Codename: j3popelteuc
-----------------------------------------------------------------------------------
Connecting to server ..
Username:
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: credits.
-----------------------------------------------------------------------------------
Rebooting phone
Searching for a phone. Please wait...
Can't kill external ADB references. Please, close all programs that use
ADB server.OK
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...
Dump error (0x00000002)
Read codes failed
Performed by 2.8.0 Software version.
plz advise!!!!!
 
Old 05-14-2019, 09:56   #4 (permalink)
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Hello.

Please, try to install correct drivers, check Software manual attentive, link are there, after repeat Read Codes operation again
 
Old 05-25-2019, 09:40   #5 (permalink)
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Location: Jamaica ,manchester
Posts: 133
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-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM667
Selected model: SM-J327A
Operation: Read Codes
"Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not
supported!

Make sure device requests to enter unlock code and only then perform
“Read Codes” operation!"

Continue?
Searching for a phone. Please wait...
Can't kill external ADB references. Please, close all programs that use
ADB server.
Detected phone model: SM-J327A
Firmware compiled date: Tue Jan 9 18:45:37 KST 2018
PDA version: J327AUCS2ARA1
CSC version: J327AATT2ARA1
SW version: J327AUCU2ARA1
Phone SN: R28K12XB53R
Android version: 7.0 (NRD90M)
Sales code: ATT
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2018-01-01
Warranty Void: 0
SIM 1 status: absent
Codename: j3popelteuc
-----------------------------------------------------------------------------------
Connecting to server ..
Username:
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: credits.
-----------------------------------------------------------------------------------
Rebooting phone
Searching for a phone. Please wait...
Can't kill external ADB references. Please, close all programs that use
ADB server.OK
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...
Dump error (0x00000002)
Read codes failed
Performed by 2.8.0.1 Software version.
 
Old 06-12-2019, 11:01   #6 (permalink)
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Location: USA, New York
Posts: 10,107
Member: 2891705
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Hello.

Most likely You have some issue with ADB drivers or with USB cable, please try to re-install ADB drivers manually and try to use another USB cable and port, then post here full Software log.
 
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