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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 05-28-2019, 14:48   #1 (permalink)
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sm-j610f emergency calls only at sim 1 and sim 2 working fine help [Answered]


info:
Code:
Platform: Samsung Android
INFO  : 5/27/2019 2:25:53 PM > Selected port: COM1
INFO  : 5/27/2019 2:25:53 PM > Selected model: SM-J610F
INFO  : 5/27/2019 2:25:53 PM > Operation: Read info
INFO  : 5/27/2019 2:25:53 PM > Reading info, please wait...
WARN  : 5/27/2019 2:25:54 PM > Please, press "OK" button on the phone to allow USB debugging.
INFO  : 5/27/2019 2:25:57 PM > Detected phone model: SM-J610F
INFO  : 5/27/2019 2:25:57 PM > Firmware compiled date: Sun Sep 16 19:49:58 KST 2018
INFO  : 5/27/2019 2:25:57 PM > PDA version: J610FXXU1ARIM
INFO  : 5/27/2019 2:25:57 PM > CSC version: J610FOJM1ARIK
INFO  : 5/27/2019 2:25:57 PM > SW version: J610FXXU1ARIM
INFO  : 5/27/2019 2:25:58 PM > Phone SN: RZ8KC0C3E8K
INFO  : 5/27/2019 2:25:58 PM > Android version: 8.1.0 (M1AJQ)
INFO  : 5/27/2019 2:25:58 PM > Sales code: PAK
INFO  : 5/27/2019 2:25:58 PM > Country: PAKISTAN
INFO  : 5/27/2019 2:25:58 PM > HW platform: msm8937
INFO  : 5/27/2019 2:25:58 PM > HW Chip: MSM8917
INFO  : 5/27/2019 2:25:58 PM > HW Modem: MSM8917
INFO  : 5/27/2019 2:25:58 PM > Security patch level: 2018-09-01
INFO  : 5/27/2019 2:25:58 PM > Warranty Void: 0
INFO  : 5/27/2019 2:25:58 PM > SIM 1 status: absent
INFO  : 5/27/2019 2:25:58 PM > SIM 2 status: ready
INFO  : 5/27/2019 2:25:58 PM > Codename: j6primeltedd
INFO  : 5/27/2019 2:26:03 PM > Performed by 2.8.0 Software version.

imei reported clean not blasklisted in my country.
imei certi pass
baseband ok

what i did
flashed with official rom
root and backuped efs, qcn, securty
and flash eng modem
but still not solve.
any SOLUTION?
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Old 05-28-2019, 15:36   #2 (permalink)
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Hello.

The last thing which You didn't check is HW issue
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Old 05-28-2019, 15:37   #3 (permalink)
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add a little more

only zong network is not working in both sim tray and other all networks working normal in both sim trays.
there is a problem with zong network only.
any solution?
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Old 05-28-2019, 15:52   #4 (permalink)
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Unfortunately, we don't have any specila solutions for Zong network, looks like it's problem with that specific network
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Old 05-29-2019, 13:07   #5 (permalink)
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If issue is only with Zong sim, try to create New APN and ask Configuration for New Apn to Zong operator.
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