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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 09-04-2019, 20:47   #1 (permalink)
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Sm-j610fn imei unknow [Answered]


Hi there, my phone have no imei when I digit *#06# show black screen and in settings show Unknown. I flashed with 9.0 firmware but nothing. Sometimes Octoplus say that port is busy or phone is in emergency mode. How can I fix J6 Plus?

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Old 09-05-2019, 07:05   #2 (permalink)
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Hello.

Unfortunately, Repair IMEI operation isn't supported for this device
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Old 09-30-2019, 21:52   #3 (permalink)
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Do you know why this phone have imei unknow?

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Old 09-30-2019, 22:05   #4 (permalink)
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Quote:
Do you know why this phone have imei unknow?
Hello Dear.

Baseband unknown mean there is some issue in baseband ic so it can fix by software and hardware also but first you should try from software please download 4 files repair firmware and flash with AP BL CP CSC i hope your problem will fix 100% if it didn't work then your phone is in Hardware problem need to change ic or board thanks and tell us your report again,

Best Regrads.
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Old 09-30-2019, 22:17   #5 (permalink)
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Originally Posted by Zain Ul Abideen View Post
Hello Dear.



Baseband unknown mean there is some issue in baseband ic so it can fix by software and hardware also but first you should try from software please download 4 files repair firmware and flash with AP BL CP CSC i hope your problem will fix 100% if it didn't work then your phone is in Hardware problem need to change ic or board thanks and tell us your report again,



Best Regrads.

Do Help And Get Help
Do you suggest to flash with stock firmware? Because I did and didn't worked so it's the baseband ic. Do you think can I reflow or I have to change ic on board?

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Old 09-30-2019, 22:23   #6 (permalink)
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Quote:
Do you suggest to flash with stock firmware? Because I did and didn't worked so it's the baseband ic. Do you think can I reflow or I have to change ic on board?
Yes Dear.

That was a complete method to fixing the baseband if you really tried by software flashing then there is no way to fix it without changing ic or board. In my openion try to find board for your phone thanks.

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