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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 10-01-2018, 19:52   #1 (permalink)
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SM-J727p problem unlocking [Answered]


this is the log :

Welcome to Octoplus Box Samsung software version 2.7.2
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM7
Selected model: SM-J727P
Operation: Unlock
Detected phone model: SM-J727P
Firmware compiled date: Fri Jul 6 14:48:27 KST 2018
PDA version: J727PVPU4ARG2
CSC version: J727PSPT4ARG2
SW version: J727PVPU4ARG2
Phone SN: 00000000000
Android version: 7.0 (NRD90M)
Sales code: SPR
Country: USA
HW platform: msm8953
HW Chip: MSM8953
HW Modem: MSM8953
Security patch level: 2018-07-01
Warranty Void: 1
SIM 1 status: absent
Codename: j7popltespr
Reading info...
Phone was not found on the selected port!
Phone unlocking failed
Performed by 2.7.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM7
Selected model: SM-J727P
Operation: Domestic unlock
Detected phone model: SM-J727P
Firmware compiled date: Fri Jul 6 14:48:27 KST 2018
PDA version: J727PVPU4ARG2
CSC version: J727PSPT4ARG2
SW version: J727PVPU4ARG2
Phone SN: 00000000000
Android version: 7.0 (NRD90M)
Sales code: SPR
Country: USA
HW platform: msm8953
HW Chip: MSM8953
HW Modem: MSM8953
Security patch level: 2018-07-01
Warranty Void: 1
SIM 1 status: absent
Codename: j7popltespr
Reading info...
Mode: Normal
Firmware compiled date: May 23 2018
Firmware compiled time: HailSabi
Firmware released date: Jul 6 2018
Firmware released time: 14:19:58
SW Version: MPSS.TA.2.3.c2-00070-8953_GEN_PACK-1
Reading QCN...
Reading NV items...
NV items read successfully
Can't get security information from phone!
Phone unlocking failed
Performed by 2.7.2 Software version.

Last edited by Octopus box; 10-02-2018 at 04:52.
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Old 10-02-2018, 04:49   #2 (permalink)
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Hello.

Please contact us to Skype, we will check remotely, where can be the problem with your device. Our contact info You can find in our profile.
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