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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 05-17-2012, 15:12   #1 (permalink)
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SPH M8400 not entering call [Solved]

its flashed and unlocked
i can call but there is no incoming call
how to solve this problem
Log file "D:\Program Files\GsmServer\OctopusSamsung\LOG\17-05-2012_09-48-17.log" created (17.05.2012 9:48:21).
INFO : 17.05.2012 9:48:22 > Set up system language Russian (file: Russian.ini)
INFO : 17.05.2012 9:48:22 > Welcome to Octopus Box Samsung software version 1.3.4
INFO : 17.05.2012 9:48:55 > Set up system language Russian (file: Russian.ini)
INFO : 17.05.2012 9:52:31 > Selected firmware file: Phone_SCH-M490_Unlocked.oct
INFO : 17.05.2012 9:54:50 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 9:54:50 > Platform: Samsung Anycall
INFO : 17.05.2012 9:54:50 > Selected port: COM1
INFO : 17.05.2012 9:54:50 > Selected model: SCH-M490
INFO : 17.05.2012 9:54:53 > Phone was not found on the selected port!
INFO : 17.05.2012 9:54:53 > Searching for USB diagnostic port...
WARN : 17.05.2012 9:54:53 > No diagnostic ports found!
WARN : 17.05.2012 9:54:56 > To connect SCH-M490 phone, please perform the following steps:
WARN : 17.05.2012 9:54:56 > 1. Reconnect phone battery.
WARN : 17.05.2012 9:54:56 > 2. Insert usb cable.
WARN : 17.05.2012 9:54:56 > 3. Press and hold "Power ON" button.
INFO : 17.05.2012 9:54:56 > Searching for phone. Please wait...
WARN : 17.05.2012 9:58:57 > Writing firmware Canceled
INFO : 17.05.2012 10:20:35 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 10:20:35 > Platform: Samsung Anycall
INFO : 17.05.2012 10:20:35 > Selected port: COM1
INFO : 17.05.2012 10:20:35 > Selected model: SCH-M490
INFO : 17.05.2012 10:20:39 > Phone was not found on the selected port!
INFO : 17.05.2012 10:20:39 > Searching for USB diagnostic port...
WARN : 17.05.2012 10:20:39 > No diagnostic ports found!
INFO : 17.05.2012 10:20:40 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 10:20:40 > Platform: Samsung Anycall
INFO : 17.05.2012 10:20:40 > Selected port: COM1
INFO : 17.05.2012 10:20:40 > Selected model: SCH-M490
INFO : 17.05.2012 10:20:44 > Phone was not found on the selected port!
INFO : 17.05.2012 10:20:44 > Searching for USB diagnostic port...
WARN : 17.05.2012 10:20:44 > No diagnostic ports found!
INFO : 17.05.2012 10:20:47 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 10:20:47 > Platform: Samsung Anycall
INFO : 17.05.2012 10:20:47 > Selected port: COM1
INFO : 17.05.2012 10:20:47 > Selected model: SCH-M490
INFO : 17.05.2012 10:20:51 > Phone was not found on the selected port!
INFO : 17.05.2012 10:20:51 > Searching for USB diagnostic port...
WARN : 17.05.2012 10:20:51 > No diagnostic ports found!
INFO : 17.05.2012 10:21:50 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 10:21:50 > Platform: Samsung Anycall
INFO : 17.05.2012 10:21:50 > Selected port: COM1
INFO : 17.05.2012 10:21:50 > Selected model: SCH-M490
INFO : 17.05.2012 10:21:53 > Phone was not found on the selected port!
INFO : 17.05.2012 10:21:53 > Searching for USB diagnostic port...
WARN : 17.05.2012 10:21:53 > No diagnostic ports found!
INFO : 17.05.2012 10:28:08 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 10:28:08 > Platform: Samsung Anycall
INFO : 17.05.2012 10:28:08 > Selected port: COM1
INFO : 17.05.2012 10:28:08 > Selected model: SCH-M490
INFO : 17.05.2012 10:28:12 > Phone was not found on the selected port!
INFO : 17.05.2012 10:28:12 > Searching for USB diagnostic port...
WARN : 17.05.2012 10:28:12 > No diagnostic ports found!
INFO : 17.05.2012 10:48:58 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 10:48:58 > To connect SPH-M8400 phone you have to perform the following steps:
INFO : 17.05.2012 10:48:58 > 1. Go to dial window.
INFO : 17.05.2012 10:48:58 > 2. Enter "*#9090#" number.
INFO : 17.05.2012 10:48:58 > 3. Open numerical keyboard and press "1" number.
INFO : 17.05.2012 10:48:58 > 4. "UART_HFK USB_Diag Change complete" message must appear.
INFO : 17.05.2012 10:48:58 > 5. Press "END" softbutton.
INFO : 17.05.2012 10:48:58 > 6. go to "MENU" - "SETTINGS"
INFO : 17.05.2012 10:48:58 > 7. In upper menu select symbol with arrows
INFO : 17.05.2012 10:48:58 > 8.In oppened connections menu select "USB"
INFO : 17.05.2012 10:48:58 > 9. If "Active Sync" is checked dissable it
INFO : 17.05.2012 10:48:58 > 10. Check "Phone" and press left lower softbutton
INFO : 17.05.2012 10:48:58 > 11. Restart phone.
INFO : 17.05.2012 10:48:58 > 12. Press "Read Info" in Octopus Samsung software.
INFO : 17.05.2012 10:48:58 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 10:48:58 > Platform: Samsung Anycall
INFO : 17.05.2012 10:48:58 > Selected port: COM1
INFO : 17.05.2012 10:48:58 > Selected model: SPH-M8400
INFO : 17.05.2012 10:49:02 > Phone was not found on the selected port!
INFO : 17.05.2012 10:49:02 > Searching for USB diagnostic port...
WARN : 17.05.2012 10:49:02 > No diagnostic ports found!
INFO : 17.05.2012 10:49:25 > Selected firmware file: SPH_M8400_21898_Unlocked.oct
INFO : 17.05.2012 10:55:08 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 10:55:08 > Platform: Samsung Anycall
INFO : 17.05.2012 10:55:08 > Selected port: COM72
INFO : 17.05.2012 10:55:08 > Selected model: SPH-M8400
INFO : 17.05.2012 10:55:08 > Mode: Обычный
INFO : 17.05.2012 10:55:08 > Phone model: SPH-M8400
INFO : 17.05.2012 10:55:08 > Firmware compiled date: Mar 27 2010
INFO : 17.05.2012 10:55:08 > Firmware compiled time: 01:00:00
INFO : 17.05.2012 10:55:08 > Firmware released date: May 03 2010
INFO : 17.05.2012 10:55:08 > Firmware released time: 17:49:11
INFO : 17.05.2012 10:55:08 > Phone IMEI: 355834-03-009896-9
INFO : 17.05.2012 10:55:08 > SW Version: SBAM6290A-KPRBL-2.2.004018_2S
WARN : 17.05.2012 10:55:18 > To put SPH-M8400 phone into emergensy mode you have to perform the following steps:
WARN : 17.05.2012 10:55:18 > 1. Reconnect phone battery.
WARN : 17.05.2012 10:55:18 > 2. Press and hold Call" +"Menu"+"Power ON" buttons.
WARN : 17.05.2012 10:55:18 > 3. Insert usb cable.
INFO : 17.05.2012 10:55:18 > Searching for phone. Please wait...
WARN : 17.05.2012 10:55:41 > Writing firmware Canceled
INFO : 17.05.2012 10:56:05 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 10:56:05 > Platform: Samsung Anycall
INFO : 17.05.2012 10:56:05 > Selected port: COM72
INFO : 17.05.2012 10:56:05 > Selected model: SPH-M8400
INFO : 17.05.2012 10:56:05 > Port is busy
INFO : 17.05.2012 10:56:09 > Phone was not found on the selected port!
INFO : 17.05.2012 10:56:09 > Searching for USB diagnostic port...
WARN : 17.05.2012 10:56:09 > No diagnostic ports found!
INFO : 17.05.2012 10:56:11 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 10:56:11 > Platform: Samsung Anycall
INFO : 17.05.2012 10:56:11 > Selected port: COM1
INFO : 17.05.2012 10:56:11 > Selected model: SPH-M8400
INFO : 17.05.2012 10:56:15 > Phone was not found on the selected port!
INFO : 17.05.2012 10:56:15 > Searching for USB diagnostic port...
WARN : 17.05.2012 10:56:15 > No diagnostic ports found!
WARN : 17.05.2012 10:56:17 > To put SPH-M8400 phone into emergensy mode you have to perform the following steps:
WARN : 17.05.2012 10:56:17 > 1. Reconnect phone battery.
WARN : 17.05.2012 10:56:17 > 2. Press and hold Call" +"Menu"+"Power ON" buttons.
WARN : 17.05.2012 10:56:17 > 3. Insert usb cable.
INFO : 17.05.2012 10:56:17 > Searching for phone. Please wait...
INFO : 17.05.2012 10:56:18 > Phone successfully connected
INFO : 17.05.2012 10:56:18 > Firmware write started.
INFO : 17.05.2012 10:56:24 > Writing PDA section...
INFO : 17.05.2012 10:57:27 > Updating data, plaese wait...
INFO : 17.05.2012 10:58:17 > Updating data successfully completed.
INFO : 17.05.2012 10:58:17 > Continue writing PDA section...
INFO : 17.05.2012 10:59:00 > Updating data, plaese wait...
INFO : 17.05.2012 10:59:35 > Updating data successfully completed.
INFO : 17.05.2012 10:59:38 > PDA section has been written successfully.
INFO : 17.05.2012 10:59:38 > Writing PHONE section...
INFO : 17.05.2012 10:59:45 > Updating data, plaese wait...
INFO : 17.05.2012 10:59:50 > Updating data successfully completed.
INFO : 17.05.2012 10:59:53 > PHONE section has been written successfully.
INFO : 17.05.2012 10:59:58 > Firmware writing successfully completed.
INFO : 17.05.2012 12:06:01 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 12:06:01 > Platform: Samsung Anycall
INFO : 17.05.2012 12:06:02 > Selected port: COM1
INFO : 17.05.2012 12:06:02 > Selected model: SCH-M490
INFO : 17.05.2012 12:06:05 > Phone was not found on the selected port!
INFO : 17.05.2012 12:06:05 > Searching for USB diagnostic port...
WARN : 17.05.2012 12:06:05 > No diagnostic ports found!
Log file "D:\Program Files\GsmServer\OctopusSamsung\LOG\17-05-2012_09-48-17.log" closed (17.05.2012 12:06:14).


Log file "D:\Program Files\GsmServer\OctopusSamsung\LOG\17-05-2012_14-26-33.log" created (17.05.2012 14:26:38).
INFO : 17.05.2012 14:26:38 > Set up system language Russian (file: Russian.ini)
INFO : 17.05.2012 14:26:39 > Welcome to Octopus Box Samsung software version 1.3.4
INFO : 17.05.2012 14:27:08 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 14:27:08 > To connect SPH-M8400 phone you have to perform the following steps:
INFO : 17.05.2012 14:27:08 > 1. Go to dial window.
INFO : 17.05.2012 14:27:08 > 2. Enter "*#9090#" number.
INFO : 17.05.2012 14:27:08 > 3. Open numerical keyboard and press "1" number.
INFO : 17.05.2012 14:27:08 > 4. "UART_HFK USB_Diag Change complete" message must appear.
INFO : 17.05.2012 14:27:08 > 5. Press "END" softbutton.
INFO : 17.05.2012 14:27:08 > 6. go to "MENU" - "SETTINGS"
INFO : 17.05.2012 14:27:08 > 7. In upper menu select symbol with arrows
INFO : 17.05.2012 14:27:08 > 8.In oppened connections menu select "USB"
INFO : 17.05.2012 14:27:08 > 9. If "Active Sync" is checked dissable it
INFO : 17.05.2012 14:27:08 > 10. Check "Phone" and press left lower softbutton
INFO : 17.05.2012 14:27:08 > 11. Restart phone.
INFO : 17.05.2012 14:27:08 > 12. Press "Read Info" in Octopus Samsung software.
INFO : 17.05.2012 14:28:18 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 14:28:18 > Platform: Samsung Anycall
INFO : 17.05.2012 14:28:18 > Selected port: COM72
INFO : 17.05.2012 14:28:18 > Selected model: SPH-M8400
INFO : 17.05.2012 14:28:18 > Mode: Обычный
INFO : 17.05.2012 14:28:18 > Phone model: SPH-M8400
INFO : 17.05.2012 14:28:18 > Firmware compiled date: Mar 27 2010
INFO : 17.05.2012 14:28:18 > Firmware compiled time: 01:00:00
INFO : 17.05.2012 14:28:18 > Firmware released date: May 25 2010
INFO : 17.05.2012 14:28:18 > Firmware released time: 00:41:27
INFO : 17.05.2012 14:28:18 > Phone IMEI: 355834-03-009896-9
INFO : 17.05.2012 14:28:18 > SW Version: SBAM6290A-KPRBL-2.2.004018_2S
INFO : 17.05.2012 14:28:20 > -----------------------------------------------------------------------------------
INFO : 17.05.2012 14:28:20 > Platform: Samsung Anycall
INFO : 17.05.2012 14:28:20 > Selected port: COM72
INFO : 17.05.2012 14:28:20 > Selected model: SPH-M8400
INFO : 17.05.2012 14:28:21 > Mode: Обычный
INFO : 17.05.2012 14:28:21 > Phone model: SPH-M8400
INFO : 17.05.2012 14:28:21 > Firmware compiled date: Mar 27 2010
INFO : 17.05.2012 14:28:21 > Firmware compiled time: 01:00:00
INFO : 17.05.2012 14:28:21 > Firmware released date: May 25 2010
INFO : 17.05.2012 14:28:21 > Firmware released time: 00:41:27
INFO : 17.05.2012 14:28:21 > Phone IMEI: 355834-03-009896-9
INFO : 17.05.2012 14:28:21 > SW Version: SBAM6290A-KPRBL-2.2.004018_2S
INFO : 17.05.2012 14:28:21 > Creating NVM backup
INFO : 17.05.2012 14:28:47 > Reading NVM done!
INFO : 17.05.2012 14:28:47 > Repairing NVM for SPH-M8400 phone...
INFO : 17.05.2012 14:29:41 > NVM repair completed successfully
INFO : 17.05.2012 14:29:41 > Please, restart phone to apply changes
Log file "D:\Program Files\GsmServer\OctopusSamsung\LOG\17-05-2012_14-26-33.log" closed (17.05.2012 14:52:25).

Last edited by Octopus box; 05-18-2012 at 14:03.
 
Old 05-18-2012, 13:59   #2 (permalink)
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Join Date: Apr 2010
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problem solved flashed again
Log file "D:\Program Files\GsmServer\OctopusSamsung\LOG\18-05-2012_13-13-43.log" created (18.05.2012 13:13:48).
INFO : 18.05.2012 13:13:49 > Set up system language Russian (file: Russian.ini)
INFO : 18.05.2012 13:13:49 > Welcome to Octopus Box Samsung software version 1.3.4
INFO : 18.05.2012 13:13:49 > -----------------------------------------------------------------------------------
INFO : 18.05.2012 13:13:49 > To connect SPH-M8400 phone you have to perform the following steps:
INFO : 18.05.2012 13:13:49 > 1. Go to dial window.
INFO : 18.05.2012 13:13:49 > 2. Enter "*#9090#" number.
INFO : 18.05.2012 13:13:49 > 3. Open numerical keyboard and press "1" number.
INFO : 18.05.2012 13:13:49 > 4. "UART_HFK USB_Diag Change complete" message must appear.
INFO : 18.05.2012 13:13:49 > 5. Press "END" softbutton.
INFO : 18.05.2012 13:13:49 > 6. go to "MENU" - "SETTINGS"
INFO : 18.05.2012 13:13:49 > 7. In upper menu select symbol with arrows
INFO : 18.05.2012 13:13:49 > 8.In oppened connections menu select "USB"
INFO : 18.05.2012 13:13:49 > 9. If "Active Sync" is checked dissable it
INFO : 18.05.2012 13:13:49 > 10. Check "Phone" and press left lower softbutton
INFO : 18.05.2012 13:13:49 > 11. Restart phone.
INFO : 18.05.2012 13:13:49 > 12. Press "Read Info" in Octopus Samsung software.
INFO : 18.05.2012 13:20:17 > Selected firmware file: SPH_M8400_21898_Unlocked.oct
WARN : 18.05.2012 13:20:31 > To put SPH-M8400 phone into emergensy mode you have to perform the following steps:
WARN : 18.05.2012 13:20:31 > 1. Reconnect phone battery.
WARN : 18.05.2012 13:20:31 > 2. Press and hold Call" +"Menu"+"Power ON" buttons.
WARN : 18.05.2012 13:20:31 > 3. Insert usb cable.
INFO : 18.05.2012 13:20:32 > Searching for phone. Please wait...
INFO : 18.05.2012 13:21:07 > Phone successfully connected
INFO : 18.05.2012 13:21:07 > Firmware write started.
INFO : 18.05.2012 13:21:13 > Writing PDA section...
INFO : 18.05.2012 13:22:15 > Updating data, plaese wait...
INFO : 18.05.2012 13:23:05 > Updating data successfully completed.
INFO : 18.05.2012 13:23:05 > Continue writing PDA section...
INFO : 18.05.2012 13:23:49 > Updating data, plaese wait...
INFO : 18.05.2012 13:24:24 > Updating data successfully completed.
INFO : 18.05.2012 13:24:27 > PDA section has been written successfully.
INFO : 18.05.2012 13:24:27 > Writing PHONE section...
INFO : 18.05.2012 13:24:33 > Updating data, plaese wait...
INFO : 18.05.2012 13:24:39 > Updating data successfully completed.
INFO : 18.05.2012 13:24:42 > PHONE section has been written successfully.
INFO : 18.05.2012 13:24:47 > Firmware writing successfully completed.
INFO : 18.05.2012 13:28:42 > -----------------------------------------------------------------------------------
INFO : 18.05.2012 13:28:42 > Platform: Samsung Anycall
INFO : 18.05.2012 13:28:42 > Selected port: COM1
INFO : 18.05.2012 13:28:42 > Selected model: SPH-M8400
INFO : 18.05.2012 13:28:48 > Mode: Аварийный
ERROR : 18.05.2012 13:28:48 > NVM can’t be repaired for SPH-M8400 phone in Аварийный mode
Log file "D:\Program Files\GsmServer\OctopusSamsung\LOG\18-05-2012_13-13-43.log" closed (18.05.2012 13:29:58).
 
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