Strange problem with s5 mini g800f [Solved] - GSM-Forum

Burebista · 02-16-2015, 15:09

Hello,
I've encountered a very strange problem with this phone on Saturday;
I had 6 g800f to unlock and all was fine without problems.
Last unlocked phone the customer took it and went home.
Over the night, the original IMEI was changed to a nokia 6310 IMEI.
The IMEI from the phone is this 350695200123951 and you can see
that is from a Nokia 6310.

Here is a complet log for that phone:

Code:

NFO  : 14.02.2015 11:09:58 > Platform: Samsung Android
INFO  : 14.02.2015 11:09:58 > Selected port: COM1
INFO  : 14.02.2015 11:09:58 > Selected model: SM-G800F
WARN  : 14.02.2015 11:09:59 > Please, press "OK" button on the phone to allow USB debugging..
INFO  : 14.02.2015 11:10:00 > Detected phone model: SM-G800F
INFO  : 14.02.2015 11:10:00 > Firmware compiled date: Wed Aug 27 00:14:59 KST 2014
INFO  : 14.02.2015 11:10:01 > PDA version: G800FXXU1ANH2
INFO  : 14.02.2015 11:10:02 > CSC version: G800FORO1ANG3
INFO  : 14.02.2015 11:10:02 > SW version: G800FXXU1ANH6
INFO  : 14.02.2015 11:10:03 > Phone IMEI: 352960000000000
INFO  : 14.02.2015 11:10:04 > Phone SN: RF8FA0M0FPH
INFO  : 14.02.2015 11:10:04 > Android version: 4.4.2 (KOT49H)
INFO  : 14.02.2015 11:10:04 > Checking Root:
ERROR : 14.02.2015 11:10:13 > Phone unlocking failed
INFO  : 14.02.2015 11:10:48 > -----------------------------------------------------------------------------------
INFO  : 14.02.2015 11:10:49 > Platform: Samsung Android
INFO  : 14.02.2015 11:10:49 > Selected port: COM1
INFO  : 14.02.2015 11:10:49 > Selected model: SM-G800F
WARN  : 14.02.2015 11:10:49 > Please, press "OK" button on the phone to allow USB debugging..
ERROR : 14.02.2015 11:10:49 > Proper android device not found. Make shure that "USB debug" option on the device is turned on.
ERROR : 14.02.2015 11:10:49 > Phone unlocking failed
INFO  : 14.02.2015 11:10:53 > -----------------------------------------------------------------------------------
INFO  : 14.02.2015 11:10:53 > Platform: Samsung Android
INFO  : 14.02.2015 11:10:53 > Selected port: COM1
INFO  : 14.02.2015 11:10:53 > Selected model: SM-G800F
WARN  : 14.02.2015 11:10:53 > Please, press "OK" button on the phone to allow USB debugging..
ERROR : 14.02.2015 11:10:53 > Proper android device not found. Make shure that "USB debug" option on the device is turned on.
ERROR : 14.02.2015 11:10:53 > Phone unlocking failed
INFO  : 14.02.2015 11:11:08 > -----------------------------------------------------------------------------------
INFO  : 14.02.2015 11:11:10 > Platform: Samsung Android
INFO  : 14.02.2015 11:11:10 > Selected port: COM1
INFO  : 14.02.2015 11:11:10 > Selected model: SM-G800F
INFO  : 14.02.2015 11:11:10 > Detected phone model: SM-G800F
INFO  : 14.02.2015 11:11:10 > Firmware compiled date: Wed Aug 27 00:14:59 KST 2014
INFO  : 14.02.2015 11:11:11 > PDA version: G800FXXU1ANH2
INFO  : 14.02.2015 11:11:11 > CSC version: G800FORO1ANG3
INFO  : 14.02.2015 11:11:12 > SW version: G800FXXU1ANH6
INFO  : 14.02.2015 11:11:13 > Phone IMEI: 352960000000000
INFO  : 14.02.2015 11:11:14 > Phone SN: RF8FA0M0FPH
INFO  : 14.02.2015 11:11:14 > Android version: 4.4.2 (KOT49H)
INFO  : 14.02.2015 11:11:14 > Checking Root:
INFO  : 14.02.2015 11:11:14 > Phone is Rooted.
INFO  : 14.02.2015 11:11:14 > Reading security backup, please wait...
INFO  : 14.02.2015 11:11:47 > Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung\BACKUP\Security-SM-G800F-Unknown14-02-2015_11-11-10-.asec file
INFO  : 14.02.2015 11:11:47 > Unlocking phone. This can take some time. Please wait...
WARN  : 14.02.2015 11:12:10 > Phone will restart now. Please don't disconnect cable!
INFO  : 14.02.2015 11:12:10 > Phone is successfully unlocked
WARN  : 14.02.2015 11:12:10 > To finish the operation, please restart the phone via phone's menu (don't disconnect the battery!)

Last digits are filled with 0 by me.

I tried to write back the security backup file but the program is closing by itself.

What explanation is for that problem?
Thanks!

Octopus box · 02-16-2015, 15:14

If You want to write Security backup, do the next:

1. Install the latest Software version (Software).
2. Make Factory data reset and wipe cache partition.
3. Re-flash the phone.
4. Root the phone.
5. Write the first Security backup.
6. Post here full Software log with all of these actions.

Burebista · 02-16-2015, 16:33

Quote:

Originally Posted by Octopus box

If You want to write Security backup, do the next:

1. Install the latest Software version (Software).
2. Make Factory data reset and wipe cache partition.
3. Re-flash the phone.
4. Root the phone.
5. Write the first Security backup.
6. Post here full Software log with all of these actions.

I wiped the cache and factory reset the phone from recovery and I flashed
the security backup without problems now.

The original IMEI is back in the phone and unlocked it again.
The phone is working fine right now.

Code:

Welcome to Octoplus/Octopus Box Samsung software version 1.8.4
-----------------------------------------------------------------------------------
To connect SGH-T959V phone you have to perform the following 
steps:
1. Disconnect USB cable from phone. 
2. Go to Menu->Settings->Applications->Development.
3. Turn on "USB Debugging" option.
4. When message is appear press "Yes".
5. Go to dial window.
6. Enter "*#7284#" number.
7. Set "USB" radio button to "PDA" value.
8. Press Home button.
9. Go to dial window.
10. Enter "*#9090#" number.
11. Set "Diag config" to "USB" value.
12. Restart phone.
13. Press "Read Info" in software.
-----------------------------------------------------------------------------------
To connect SM-G800F phone you have to perform the following steps:
1. Disconnect USB cable from phone. 
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-G800F
Please, press "OK" button on the phone to allow USB debugging..
Detected phone model: SM-G800F
Firmware compiled date: Wed Aug 27 00:14:59 KST 2014
PDA version: G800FXXU1ANH2
CSC version: G800FORO1ANG3
SW version: G800FXXU1ANH6
Phone IMEI: 350695200123951 (this is old nokia IMEI)
Phone SN: RF8FA0M0FPH
Android version: 4.4.2 (KOT49H)
Writing security backup, please wait...
Phone will restart now. Please don't disconnect cable!
Security write successfully.

My question: why this strange thing happened?
Thanks!

Octopus box · 02-16-2015, 16:39

This is really strange. Most likely, your customer tried to write another IMEI Certificate and hasn't said to You about this.

blader · 02-20-2015, 17:08

i have same problem, and same imei 350695200123951, but i don't have backup, because i didn't make unlock...
how to solve this problem?
octoplus samsung software 1.8.5 can not write certificate

Octopus box · 02-20-2015, 17:21

Please contact us on Monday, we will look remotely where can be the problem with your device.

strykz · 02-22-2015, 22:09

Having same problem, imei changed to a nokia imei 350695200123951
Any solution? the phone came in like that from customer and i don't have any backups

Octopus box · 02-23-2015, 08:10

Contact us to Skype, Yahoo! Messemger or ICQ, we will try to research the problem with your device. Our contacts You can find in our profile.

bigclive33 · 05-04-2015, 18:02

hi, has this been solved yet as I also have a g800f with this same imei and no efs back up?

humb3rt000 · 06-30-2015, 17:39

this error is also happening with z3x box. redirecting imei to an old nokia model..

even when your phone is unlocked and you try to write your own imei wont fix it that error..

so here's the solution for SM G800F for the ones that dont have a backup and want to have it back as new.

you can write cert from another user backup . then efs. and it will be locked again. to write imei , just select model i9192 . it will appear a window that could be damaged your phone . go ahead and type your original imei on the back of the sticker and you have it now like at beggining,

if you need the files . show me how to upload it and i will send it to u.

02-16-2015, 15:14	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	If You want to write Security backup, do the next: 1. Install the latest Software version (Software). 2. Make Factory data reset and wipe cache partition. 3. Re-flash the phone. 4. Root the phone. 5. Write the first Security backup. 6. Post here full Software log with all of these actions.

02-16-2015, 16:39	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	This is really strange. Most likely, your customer tried to write another IMEI Certificate and hasn't said to You about this.

02-20-2015, 17:08	#5 (permalink)
blader Junior Member Join Date: Mar 2002 Location: russia, spb Age: 45 Posts: 20 Member: 9881 Status: Offline Thanks Meter: 0	i have same problem, and same imei 350695200123951, but i don't have backup, because i didn't make unlock... how to solve this problem? octoplus samsung software 1.8.5 can not write certificate

02-20-2015, 17:21	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Please contact us on Monday, we will look remotely where can be the problem with your device.

02-22-2015, 22:09	#7 (permalink)
strykz Major Poster Join Date: May 2014 Posts: 46 Member: 2183370 Status: Offline Thanks Meter: 2	Having same problem, imei changed to a nokia imei 350695200123951 Any solution? the phone came in like that from customer and i don't have any backups

02-23-2015, 08:10	#8 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Contact us to Skype, Yahoo! Messemger or ICQ, we will try to research the problem with your device. Our contacts You can find in our profile.

05-04-2015, 18:02	#9 (permalink)
bigclive33 Freak Poster Join Date: Jul 2012 Location: UK Posts: 196 Member: 1779384 Status: Offline Thanks Meter: 13	hi, has this been solved yet as I also have a g800f with this same imei and no efs back up?

06-30-2015, 17:39	#10 (permalink)
humb3rt000 Junior Member Join Date: Sep 2011 Posts: 2 Member: 1648286 Status: Offline Thanks Meter: 0	this error is also happening with z3x box. redirecting imei to an old nokia model.. even when your phone is unlocked and you try to write your own imei wont fix it that error.. so here's the solution for SM G800F for the ones that dont have a backup and want to have it back as new. you can write cert from another user backup . then efs. and it will be locked again. to write imei , just select model i9192 . it will appear a window that could be damaged your phone . go ahead and type your original imei on the back of the sticker and you have it now like at beggining, if you need the files . show me how to upload it and i will send it to u.