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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 11-11-2014, 02:12   #1 (permalink)
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strange problem with samsung module


hi support, have this strange problem with samsung software..
have medusa box new cpu with all activations..

all works ok, but samsung module each 5-6 times i open software said: YOUR CARD IS BLOCKED, and open the updater software..
update all ok, and keep working.. that happend about 4-5 times..

now counter looks like

updates counts: 8
update limits: 11

what should be wrong?? what happen is counter reach limit???
i have been using it less than a week.

Last edited by Octopus box; 11-11-2014 at 07:40.
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Old 11-11-2014, 07:40   #2 (permalink)
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Hello.

Quote:
i open software said: YOUR CARD IS BLOCKED
In this case, at first try to disconnect all other devices from PC, re-connect the Box and run Software again. Connect the Box directly to PC motherboard USB port, don't use any USB hubs or PCI USB extention cards, this is important. If necessary, re-update card.

Quote:
what happen is counter reach limit?
Nothing will happen, just write us to PM your card's S/N and we will add update's attempts to your card.
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