support problem? - GSM-Forum

tahernike · 12-20-2014, 22:47

i have octoplus the support was work fine but now when i click go to support the program freeze
i try another computer same thing
i try format and instal new Windows same thing

Octopus box · 12-21-2014, 08:40

Hello.

Please set another (not IE) browser as default browser and try to go into the Support Area.

tahernike · 12-21-2014, 10:56

i try many browser and firefox but same thing

Octopus box · 12-21-2014, 11:21

Disable antivirus and firewall, re-boot the PC and try to go into the Support Area again. Also try via another Internet connection. If the problem is the same - contact us to Skype, ICQ or Yahoo! Messenger, we will look remotely, where can be the problem. Our contacts You can find in our profile.

12-20-2014, 22:47	#1 (permalink)
tahernike Freak Poster Join Date: Apr 2007 Location: turkey Age: 35 Posts: 415 Member: 495542 Status: Offline Sonork: 100.1650191 Thanks Meter: 45	support problem? i have octoplus the support was work fine but now when i click go to support the program freeze i try another computer same thing i try format and instal new Windows same thing Last edited by Octopus box; 12-21-2014 at 08:40.

12-21-2014, 08:40	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,845 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Hello. Please set another (not IE) browser as default browser and try to go into the Support Area.

12-21-2014, 10:56	#3 (permalink)
tahernike Freak Poster Join Date: Apr 2007 Location: turkey Age: 35 Posts: 415 Member: 495542 Status: Offline Sonork: 100.1650191 Thanks Meter: 45	i try many browser and firefox but same thing

12-21-2014, 11:21	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,845 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Disable antivirus and firewall, re-boot the PC and try to go into the Support Area again. Also try via another Internet connection. If the problem is the same - contact us to Skype, ICQ or Yahoo! Messenger, we will look remotely, where can be the problem. Our contacts You can find in our profile.