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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 10-18-2015, 07:23   #1 (permalink)
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T399n no network


T399n phone no network problem
its show only dafult imei, try many time to change imei but can not success, when try to write imei then software suddenly stop working

log:

Platform: Samsung Android
Selected port: COM1
Selected model: SGH-T399N
Searching for a phone. Please wait...
Phone found.
Firmware compiled date: Tue Aug 25 15:39:34 KST 2015
PDA version: T399NUVUAOH3
CSC version: T399NTMBAOH3
SW version: T399NUVUAOH3
Phone IMEI: 350695200123951
Phone SN: RV8F90AHXGX
Android version: 4.4.2 (KOT49H)
-----------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SGH-T399N
Detected phone model: SGH-T399N
Firmware compiled date: Tue Aug 25 15:39:34 KST 2015
PDA version: T399NUVUAOH3
CSC version: T399NTMBAOH3
SW version: T399NUVUAOH3
Phone IMEI: 350695200123951
Phone SN: RV8F90AHXGX
Android version: 4.4.2 (KOT49H)
Repairing IMEI. Please wait...

try repair network its working but show only searching..............
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Old 10-19-2015, 09:58   #2 (permalink)
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Hello.

Please try do the next:
1. Install the latest Software version
2. Write "EFS_SGH_T399N_T399NUVUANK3" EFS file from the Support Area.
3. Perform "Repair IMEI" operation.
4. Perform "Unlock" operation (if will be needed).

Post here result and full Software log of the operation.
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Old 11-24-2015, 13:36   #3 (permalink)
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i av download file but not possible to unzip "EFS_SGH_T399N_T399NUVUANK3" error when i unzip
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Old 11-24-2015, 14:11   #4 (permalink)
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EFS file is in *.tar format. There is no need to unzip it. You can write the file via Odin, selecting the file as PDA.
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