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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 04-27-2015, 23:08   #1 (permalink)
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tab 4 SM-T235 unlock fail


Hello,
i got unlock fail using ur box with sw version 1.93
tab is rooted, recognized just end unlock fail, still unsupport this model?
can u help?
thanxs
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Old 04-28-2015, 07:21   #2 (permalink)
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Hello.

Please post here full Software log with the Unlock operation.
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Old 04-28-2015, 15:18   #3 (permalink)
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here log:

Welcome to Octoplus/Octopus Box Samsung software version 1.9.3
-----------------------------------------------------------------------------------

-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM3
Selected model: SM-T235
Searching for a phone. Please wait...
ADB server killed.
Phone found.
Firmware compiled date: Wed Oct 8 22:30:23 KST 2014
PDA version: T235XXU1ANJ3
CSC version: T235ORL1ANJ1
SW version: T235XXU1ANJ3
Phone IMEI: 35350606241xxxx
Phone SN: RF2FB0D92SK
Android version: 4.4.2 (KOT49H)
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM3
Selected model: SM-T235
Detected phone model: SM-T235
Firmware compiled date: Wed Oct 8 22:30:23 KST 2014
PDA version: T235XXU1ANJ3
CSC version: T235ORL1ANJ1
SW version: T235XXU1ANJ3
Phone IMEI: 35350606241xxxx
Phone SN: RF2FB0D92SK
Android version: 4.4.2 (KOT49H)
Checking Root:
Phone is Rooted.
Deactivating MSL...
Phone unlocking failed

thanks for help
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Old 04-28-2015, 15:40   #4 (permalink)
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Do the next:
1. Delete all files from the folder "c:\Program Files\Octoplus\Octoplus_Samsung\LOG\".
2. Run the Software.
3. Take out SIM and SD cards from the device.
4. Repeat "Unlock" operation.
5. Close the Software.
6. Upload somewhere the latest created "*.log" and "*.logx" files from the folder "c:\Program Files\Octoplus\Octoplus_Samsung\LOG\" and post here the link, we will research, where can be the problem with your device.
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Old 04-28-2015, 16:02   #5 (permalink)
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here files u asked
thankx
Attached Files
File Type: rar log.rar (1.7 KB, 10 views)
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Old 04-28-2015, 16:13   #6 (permalink)
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new logs without sd

sorry, i made logs when inside was sd card, here new logs without sd & sim
Attached Files
File Type: rar logs without sd.rar (1.7 KB, 4 views)
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Old 04-28-2015, 16:42   #7 (permalink)
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We will check where can be the problem and will inform You.
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Old 05-28-2015, 18:20   #8 (permalink)
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do you have some news?
thankx.
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