can't send TA to server sonyericson E15a [Answered]

[bavesore]

hello supporter:
i want to repair imei E15a but program showing this error
try on 2 difrent laptop and with no antivirus instaled and firewall

Welcome to Octoplus Suite version 1.5.8
-------------------------------------------------------------------------------------------
Platform: SE Qualcomm
Selected model: E15a
Operation: Repair IMEI
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Smart card activations: LG, Samsung, SE Unlimited
Username: Default_user
Authorizing...OK
Checking balance...
Checking operation...OK
Your balance: 0 credits.
To Repair IMEI for E15a you need to have 0 credits.
Initializing Android Debug Bridge...OK
Disconnect USB cable and power on the phone. Select menu "Settings"-
>"Applications"->"Development"->"Enable USB debugging" and connect 
USB cable...OK
Device serial number: 465954303030344A3737
Device status: ACTIVE
Reading info...
Detected model name: E15i
Firmware version: 2.1.1.A.0.6
Kernel version: 2.6.29
Kernel version is supported
Checking root access...
Device is already rooted.
Initializing flash...OK
Checking security...OK
Reading Partition table...OK
Reading SBL...OK
SBL type: Unknown
SBL hash: CB74876FA9061E1B014C0C96B35B4003927D2C33
Reading TA...OK
Backup saved to "C:\Program Files\Octoplus\Octoplus_Suite\BACKUP\Sony 
Ericsson_E15a_19-01-2019_15-31-51.BKP"
Checking TA...OK
Old IMEI: 01268**********
New IMEI: 35410**********
Replacing SBL...OK
Calculating security on the server...
Sending TA to server...Failed!

[Octopus box]

Hello.

Hello.

Please re-download and re-install the latest Software version. Repeat an "Unlock" operation and post here full Software log.