Disappearing Remote Orders [Answered] - GSM-Forum

pudg · 08-06-2018, 15:25

I bought 300 credits and used 20 for Samsung and manufacture check, which worked fine.

Then I placed an order for ATT remote unlock code, which used 100 credit.

So technically I am at 180 credits, one pending order and one complete order.

Now when I check my order history, I am still at 180 credits, but only the complete order for network check.. The ATT order is gone and not showing up at all.

WHATS GOING ON??

Connecting to server...OK
Octopus smart card is not present.
Username: *****
Authorizing...OK
Checking balance...OK
Checking operation...OK
Getting orders history from server..OK
History data has successfuly obtained!
Received records: 1

Octopus box · 08-06-2018, 15:34

Hello.

Write us your Username, we will check it.

pudg · 08-06-2018, 16:26

Thank you for the fast reply

Username is pudg104

Octopus box · 08-06-2018, 16:50

Yes, your request (100 credits) was rejected by remote service without noting the reason and credits were refunded to your account, please check your balance. If still need, try to repeat the request.

08-06-2018, 15:25	#1 (permalink)
pudg Junior Member Join Date: Aug 2018 Posts: 2 Member: 2855793 Status: Offline Thanks Meter: 0	Disappearing Remote Orders [Answered] I bought 300 credits and used 20 for Samsung and manufacture check, which worked fine. Then I placed an order for ATT remote unlock code, which used 100 credit. So technically I am at 180 credits, one pending order and one complete order. Now when I check my order history, I am still at 180 credits, but only the complete order for network check.. The ATT order is gone and not showing up at all. WHATS GOING ON?? Connecting to server...OK Octopus smart card is not present. Username: ***** Authorizing...OK Checking balance...OK Checking operation...OK Getting orders history from server..OK History data has successfuly obtained! Received records: 1 Last edited by Octopus box; 08-06-2018 at 15:35.

08-06-2018, 15:34	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Hello. Write us your Username, we will check it.

08-06-2018, 16:26	#3 (permalink)
pudg Junior Member Join Date: Aug 2018 Posts: 2 Member: 2855793 Status: Offline Thanks Meter: 0	Thank you for the fast reply Username is pudg104

08-06-2018, 16:50	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Yes, your request (100 credits) was rejected by remote service without noting the reason and credits were refunded to your account, please check your balance. If still need, try to repeat the request.